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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Left plastic bits having from the installed part and debris in trunk My service manager was nice to work with
Business response:
We greatly appreciate your feedback and are pleased to hear that you found your service manager helpful to work with. We understand your concern regarding the plastic bits and debris left after the installation, and we recognize that attention to detail in our service completion is important to you. Your experience matters to us, and we value the opportunity to learn from your feedback. We take pride in delivering thorough service, and we appreciate you bringing this to our attention so we can continue to improve our process... read more
This is my 4th time to the service center in 4 weeks. 2 for back seat recall. Then a broken visor then 2 visits for a front vent. My car is only 12 weeks old. Very frustrating. I think there needs to be consideration for service recovery. Sophia has been very accommodating. She was very nice.
Business response:
We are glad to hear that Sophia has been accommodating and helpful during your recent visits to our service center. We truly value your recognition of her dedication to providing excellent customer service. We understand your frustration with needing multiple visits for your new vehicle, and we recognize that this experience hasn't met your expectations. Your feedback about service recovery considerations is valuable to us, and we appreciate you taking the time to share your concerns. We want to ensure you have confidence in... read more
It was fine, the service was done within 3hrs which took longer than expected. I did appreciate the lyft voucher. However, my car was not washed when I picked it up.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. While we’re glad to hear the service was completed and that the Lyft voucher was helpful, we understand your concern regarding the vehicle not being washed at pickup. We strive to provide a complete and convenient service experience, and we appreciate the opportunity to review your feedback and improve. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Well I was told my needing service on my dashboard was reset by the technician that took care of my car two days ago and infact it wasn't done I'm still getting an error message. Then I was told I could do it myself which I don't know what I'm doing, I'm not a mechanic technician. So I did something alright I lost all of my radio channels saved in my dashboard. Not happy about going through that all again. Waste of time when it could of been done when my car was left for about 4 hrs.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the service performed on your vehicle. We strive to ensure all requested repairs and resets are completed correctly and communicated clearly so customers feel confident in the work performed. We understand how frustrating unexpected issues and inconvenience can be, especially when it impacts your vehicle settings. Please contact Adam Altvater, our Service Director, at 480-863-9568.
To start my advisor Adam was gone to lunch for my appointment Travis checked me in for him didn't seem to happy. I never knew when Adam returned he didn't come find me with any updates. I was spending over $1000 to me that's alot !! Travis said would be 3-4hrs I said I'd wait. It was done around 2hrs later which made me suspicious if everything was done! I saw car sitting out front and no one came to get me finally after over 10mins past I when Travis and he says hey Adam she's your customer finally Adam acknowledge me. I as... read more
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding communication, vehicle care, and the overall service process. We strive to provide timely updates, clear explanations of completed work, and return vehicles in the condition customers expect. We understand how important confidence in the service performed is, especially during a significant repair visit. We appreciate your feedback as it helps us evaluate and improve our overall customer experience. Please contact Adam Altvater, our Se... read more
The buying experience was not pleasant. The service department has been good. Although, when I picked up my vehicle it was so dirty I had to run it through the car wash twice.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the condition of your vehicle at pickup and your overall purchase experience. We strive to ensure every vehicle is returned to our customers clean and properly serviced, and that all interactions are positive and professional. We value all feedback as it helps us review internal processes and improve consistency across our sales and service departments. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at y... read more
They did a repair and Messed up my hood and didn’t bother to mention it to me.
Refused to cover warranty repairs. Pushed for other work "that would have to be done first" which was already part of the valid warranty they refused to cover. Rude to my wife.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding warranty coverage and communication during your visit. We strive to ensure warranty-related repairs are handled clearly, fairly, and in accordance with coverage guidelines, and that all customers are treated with respect at all times. We value all feedback as it helps us review internal processes and improve consistency in our service department. Please contact Adam Altvater, our Service Director, at 480-863-9568 at your earliest conve... read more
No communication from beginning to end. No face time. No explanation. No follow up when parts received. No time table set. It was just me constantly trying to figure out what was up with my vehicle and being pushy about the problem which was verified (eventually).
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding communication and updates during your service visit. We strive to provide clear timelines, proactive communication, and consistent updates throughout the repair process. We value all feedback as it helps us review internal processes and improve consistency across our service department. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.