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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I called and made an appointment for a recall on my vehicle. I asked the caller that I spoke to when making my appointment if there was going to be any type of fee and he said no. . When I dropped off my vehicle Mikey just asked me what I was in for I did say a recall and that was it he said he'll let me know when the car is ready for pick up. When I went back home I received a text saying if I had any questions or concerns to let him know. I did contact the dealership to make sure that there wasn't going to be any fees beca... read more
Business response:
We appreciate you taking the time to share your feedback regarding your recent recall service visit. Our team strives to provide clear communication throughout the service process, including expectations at drop-off and detailed explanations at vehicle pickup. We understand the importance of customers being fully informed about the work performed on their vehicle and the status of any recall-related repairs. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 so we may review your concerns fur... read more
I called this dealership to see if they had availability to take my car for a check engine light. Travis asked when I wanted to take the car in, and I said I wanted to bring it in that day. He said “any time today”, and I asked when he had availability. Travis said “I’m open all day”. I said I’d bring it in by 10am. When I brought the car into the shop, he had me sign a document then said it would take 5 hours before they could even provide an update, never mind a resolution. This information should have been provided when I... read more
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding communication and wait time expectations during your visit. We strive to provide clear timelines and proactive support, including transportation options when extended service times are anticipated. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
They tried to sell me service I didn't need. They told me my tires needed rotating, but I had just had them rotated 3 days earlier when I had a flat tire fixed at another business.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding service recommendations during your visit. We strive to provide accurate assessments based on each vehicle’s condition and service history. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Probably be better to call me Probably be better to call me and get the entire story
Possibly the worst car buying experience I have had. Took hours for anybody to get on the same page with my vehicle, was sold to me needing repair, was sent away from the dealership being told to pop the hood and learn the inner mechanics of my vehicle to manually open my charging port.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the purchase process, vehicle condition, and post-sale support. We strive to provide a smooth, transparent, and professional experience for every guest throughout their vehicle purchase and ownership experience. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Left plastic bits having from the installed part and debris in trunk My service manager was nice to work with
Business response:
We greatly appreciate your feedback and are pleased to hear that you found your service manager helpful to work with. We understand your concern regarding the plastic bits and debris left after the installation, and we recognize that attention to detail in our service completion is important to you. Your experience matters to us, and we value the opportunity to learn from your feedback. We take pride in delivering thorough service, and we appreciate you bringing this to our attention so we can continue to improve our process... read more
This is my 4th time to the service center in 4 weeks. 2 for back seat recall. Then a broken visor then 2 visits for a front vent. My car is only 12 weeks old. Very frustrating. I think there needs to be consideration for service recovery. Sophia has been very accommodating. She was very nice.
Business response:
We are glad to hear that Sophia has been accommodating and helpful during your recent visits to our service center. We truly value your recognition of her dedication to providing excellent customer service. We understand your frustration with needing multiple visits for your new vehicle, and we recognize that this experience hasn't met your expectations. Your feedback about service recovery considerations is valuable to us, and we appreciate you taking the time to share your concerns. We want to ensure you have confidence in... read more
It was fine, the service was done within 3hrs which took longer than expected. I did appreciate the lyft voucher. However, my car was not washed when I picked it up.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. While we’re glad to hear the service was completed and that the Lyft voucher was helpful, we understand your concern regarding the vehicle not being washed at pickup. We strive to provide a complete and convenient service experience, and we appreciate the opportunity to review your feedback and improve. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Well I was told my needing service on my dashboard was reset by the technician that took care of my car two days ago and infact it wasn't done I'm still getting an error message. Then I was told I could do it myself which I don't know what I'm doing, I'm not a mechanic technician. So I did something alright I lost all of my radio channels saved in my dashboard. Not happy about going through that all again. Waste of time when it could of been done when my car was left for about 4 hrs.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the service performed on your vehicle. We strive to ensure all requested repairs and resets are completed correctly and communicated clearly so customers feel confident in the work performed. We understand how frustrating unexpected issues and inconvenience can be, especially when it impacts your vehicle settings. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,495 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 10:00 a.m.