This profile has been claimed by the business owner or representative.
Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They sell my info to their dealership and contact me nonstop to trade in my car even after I ask them to stop calling me. this has been going on for 6 years now.
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding ongoing communication and contact preferences. We strive to provide respectful and appropriate customer outreach while honoring requests related to communication frequency and methods. We value all feedback as it helps us review internal processes and improve the overall customer experience. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 so we can work toward a resolution and ensure your contact preferen... read more
I found a razor blade on my driver seat when I walked to my car (which was parked kinda far away) after the oil change and also my service needed alert was t reset. I asked Travis to come do it for me. He showed me how to reset it but I should t have to as that's part of the oil change service. The whole service took about 2.75 hours which seems like a rather long time.
Business response:
We are disappointed to hear about your concerns regarding your recent service visit, including vehicle cleanliness, safety, and service completion. Our team remains committed to proper vehicle care, attention to detail, and ensuring all service indicators are correctly reset prior to delivery. We value the opportunity to review your concerns and improve the overall customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
I was sold a truck that didn't go through emissions and wasn't inspected by camelback Hyundai. I was called into the dealership ( a month later) for the emissions test, in which it failed. I was at the service center for 4.5 hours. I put in a claim for a key (that was lost)that is to be covered under a warranty. Have not yet heard back about the claim. I took the truck to a 3rd party for an inspection. I pointed out minor repairs that should have been made when purchasing the truck and was not given the time of day(replace w... read more
Business response:
We appreciate you taking the time to share your detailed feedback regarding your vehicle purchase and subsequent service experience. Our team follows established processes for emissions compliance, inspection procedures, and warranty-related claims to ensure vehicles meet applicable requirements at the time of sale and afterward when applicable coverage applies. We also understand the importance of clear communication and timely updates when customers submit post-sale requests or concerns. Please reach out to Tammy Jarrin in... read more
I made an appointment for an oil change, tire check and zaptec. I arrived on time and then was quoted 1.5-2 for the oil change and an additional 2 for the zaptec. I understand the time for the coating, however, this wasn't told to me when I made the appointment and let the person know that I was traveling from out of town. So essentially I had to cancel the coating as I did not have the additional time in town. And to wait an hour and a half ... 2 hours almost for a oil change. It's crazy. Then I was told 'well it's Saturday... read more
Business response:
We appreciate your feedback and understand your concerns regarding the length of your visit and the communication around service timing. Our team remains committed to providing accurate time estimates at the time of appointment scheduling and ensuring customers are fully informed of any additional services and associated wait times. We value the opportunity to review your concerns and improve the overall service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Had appointment for recall service. Was told it would take 1 to 1-1/2 hours. Took almost 3 hours due to an additional 'courtesy' vehicle inspection (upsell opportunity for you) which I did NOT initially ask for or approve. I suggest you ask the customer ahead of time if they want to spend additional time waiting for the inspection.
Business response:
We appreciate your feedback and understand your concerns regarding the extended wait time during your recall service visit. Our team remains committed to providing accurate time estimates and ensuring customers are informed and able to approve any additional inspections or services prior to completion. We value your suggestion regarding clearer communication and will use it to help improve the overall service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Waited longer than anticipated for someone to come to my car. Service person was changed on us but we were not notified
Business response:
Thank you for taking the time to share your experience with us. We understand that waiting longer than expected can be frustrating, especially when you have set aside time for your visit. We also recognize that communication about staff changes is important to keep our customers informed throughout their service experience. Your feedback helps us identify areas where we can improve our efficiency and communication processes. We truly value your patience and appreciate you choosing Camelback Hyundai for your automotive needs.
The most horrible experience with hyundai is with this service especially the manager Ishmael hes very rude and insensitive...
Business response:
We appreciate all feedback regarding service experiences and understand how important it is for customers to be treated with professionalism and respect throughout every interaction. Our team remains committed to maintaining a high standard of customer care while ensuring concerns are heard and addressed appropriately. We value opportunities to review feedback internally so we can continue improving the overall service experience. We encourage further conversation with our Service Director, Adam Altvater, at 480-863-9568.
It took five hours to do almost nothing to the car It always takes far longer than they estimate
Business response:
We value efficient service delivery and clear time expectations for every visit and remain focused on improving consistency in scheduling and completion times. We continue working to ensure accurate estimates and better communication throughout the service process. We would appreciate the opportunity to address concerns further and can be reached at Adam Altvater, our Service Director, at 480-863-9568.
I'm very unsatisfied with the work in general. I feel like it was warranty work that did not generate revenue and I was treated as such. The engine malfunctioned less than 24 hours after the work was completed and still isn't running correctly
Business response:
We are disappointed to hear about your recent experience and understand the importance of proper repairs and reliable vehicle performance, especially following service work. We would appreciate the opportunity to speak with you and better understand your concerns so we can work toward a resolution. Please contact Adam Altvater, our Service Director, at 480-863-9568 at your earliest convenience.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.