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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
To start my advisor Adam was gone to lunch for my appointment Travis checked me in for him didn't seem to happy. I never knew when Adam returned he didn't come find me with any updates. I was spending over $1000 to me that's alot !! Travis said would be 3-4hrs I said I'd wait. It was done around 2hrs later which made me suspicious if everything was done! I saw car sitting out front and no one came to get me finally after over 10mins past I when Travis and he says hey Adam she's your customer finally Adam acknowledge me. I as... read more
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding communication, vehicle care, and the overall service process. We strive to provide timely updates, clear explanations of completed work, and return vehicles in the condition customers expect. We understand how important confidence in the service performed is, especially during a significant repair visit. We appreciate your feedback as it helps us evaluate and improve our overall customer experience. Please contact Adam Altvater, our Se... read more
The buying experience was not pleasant. The service department has been good. Although, when I picked up my vehicle it was so dirty I had to run it through the car wash twice.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the condition of your vehicle at pickup and your overall purchase experience. We strive to ensure every vehicle is returned to our customers clean and properly serviced, and that all interactions are positive and professional. We value all feedback as it helps us review internal processes and improve consistency across our sales and service departments. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at y... read more
They did a repair and Messed up my hood and didn’t bother to mention it to me.
Refused to cover warranty repairs. Pushed for other work "that would have to be done first" which was already part of the valid warranty they refused to cover. Rude to my wife.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding warranty coverage and communication during your visit. We strive to ensure warranty-related repairs are handled clearly, fairly, and in accordance with coverage guidelines, and that all customers are treated with respect at all times. We value all feedback as it helps us review internal processes and improve consistency in our service department. Please contact Adam Altvater, our Service Director, at 480-863-9568 at your earliest conve... read more
No communication from beginning to end. No face time. No explanation. No follow up when parts received. No time table set. It was just me constantly trying to figure out what was up with my vehicle and being pushy about the problem which was verified (eventually).
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding communication and updates during your service visit. We strive to provide clear timelines, proactive communication, and consistent updates throughout the repair process. We value all feedback as it helps us review internal processes and improve consistency across our service department. Please contact Adam Altvater, our Service Director, at 480-863-9568.
They sell my info to their dealership and contact me nonstop to trade in my car even after I ask them to stop calling me. this has been going on for 6 years now.
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding ongoing communication and contact preferences. We strive to provide respectful and appropriate customer outreach while honoring requests related to communication frequency and methods. We value all feedback as it helps us review internal processes and improve the overall customer experience. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 so we can work toward a resolution and ensure your contact preferen... read more
I found a razor blade on my driver seat when I walked to my car (which was parked kinda far away) after the oil change and also my service needed alert was t reset. I asked Travis to come do it for me. He showed me how to reset it but I should t have to as that's part of the oil change service. The whole service took about 2.75 hours which seems like a rather long time.
Business response:
We are disappointed to hear about your concerns regarding your recent service visit, including vehicle cleanliness, safety, and service completion. Our team remains committed to proper vehicle care, attention to detail, and ensuring all service indicators are correctly reset prior to delivery. We value the opportunity to review your concerns and improve the overall customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
I was sold a truck that didn't go through emissions and wasn't inspected by camelback Hyundai. I was called into the dealership ( a month later) for the emissions test, in which it failed. I was at the service center for 4.5 hours. I put in a claim for a key (that was lost)that is to be covered under a warranty. Have not yet heard back about the claim. I took the truck to a 3rd party for an inspection. I pointed out minor repairs that should have been made when purchasing the truck and was not given the time of day(replace w... read more
Business response:
We appreciate you taking the time to share your detailed feedback regarding your vehicle purchase and subsequent service experience. Our team follows established processes for emissions compliance, inspection procedures, and warranty-related claims to ensure vehicles meet applicable requirements at the time of sale and afterward when applicable coverage applies. We also understand the importance of clear communication and timely updates when customers submit post-sale requests or concerns. Please reach out to Tammy Jarrin in... read more
I made an appointment for an oil change, tire check and zaptec. I arrived on time and then was quoted 1.5-2 for the oil change and an additional 2 for the zaptec. I understand the time for the coating, however, this wasn't told to me when I made the appointment and let the person know that I was traveling from out of town. So essentially I had to cancel the coating as I did not have the additional time in town. And to wait an hour and a half ... 2 hours almost for a oil change. It's crazy. Then I was told 'well it's Saturday... read more
Business response:
We appreciate your feedback and understand your concerns regarding the length of your visit and the communication around service timing. Our team remains committed to providing accurate time estimates at the time of appointment scheduling and ensuring customers are fully informed of any additional services and associated wait times. We value the opportunity to review your concerns and improve the overall service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,495 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 10:00 a.m.