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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Not good this time due to not checking tires pressure during service, left front 6psi low
Business response:
We understand how details like tire pressure can impact confidence after a service visit. Our team works to provide thorough and attentive care with every vehicle, and feedback like this helps us continue improving our service process. We appreciate you bringing this to our attention. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can follow up with you directly.
The dealership forgot to replace the battery after they stated they did. The car broke down again and needed to be towed to a different dealer.
Business response:
We understand how disruptive it is when a vehicle experiences issues shortly after service, especially when expectations were set regarding completed work. Our team is committed to clear communication and dependable service, and feedback like this helps us continue refining our processes. We appreciate you sharing your experience with us. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can look into this further with you.
The check-in took much longer than it should have. Cars were backed up to get in and I waited over 20 min. for the service rep
Business response:
We appreciate your input regarding your recent service experience. We understand that waiting over 20 minutes and dealing with backed-up traffic can be frustrating when you're trying to get your vehicle serviced. Your feedback about the extended check-in process is valuable to us as we work to streamline our operations. We recognize that efficient service is important to our customers, and we're committed to improving our processes to reduce wait times. Thank you for taking the time to share your experience and for giving us... read more
Oil change. After two hours of waiting I checked on status. Said they texted me which they did not. And for some reason my email address was completely wrong. Service tech should have confirmed contact info and did not. Also I asked for estimate on body work and was told he sent photos to body shop and then upon checkout said he never heard back. So no estimate.
Business response:
We take your feedback seriously and understand your concerns regarding communication during your visit. Accurate contact information and timely updates are important parts of the service experience, and your comments regarding follow-up and coordination with the body shop have been noted. We would appreciate the opportunity to review your visit in more detail and address your concerns directly. Please contact Adam Altvater, our Service Director, at 480-863-9568 for further assistance.
Sharing a recent experience at Hyundai Camelback for transparency. After my vehicle was inspected following an accident, communication from my service advisor, Travis, was limited and I had to repeatedly ask for basic updates on timeline and findings. I was told the damage appeared “extensive,” but without clear detail upfront. The shop later quoted approximately $6,600 for a full driver-side suspension replacement, along with additional components. Seeking a second opinion, I had the car inspected independently and was told... read more
Business response:
We appreciate feedback regarding communication and the service estimate process. Our team aims to provide clear findings and consistent updates throughout vehicle inspections and repair discussions. We remain committed to reviewing customer concerns and maintaining professional standards across all service interactions. For further assistance, reach out to Adam Altvater, our Service Director, at 480-863-9568.
Was longer than expected and Pricy! !! I would not recommend you guys! And this pointless texting is your making my point!!!
Business response:
We work to provide efficient service and clear communication throughout each visit. Our team remains committed to delivering a professional experience and continually reviewing feedback to improve. We appreciate the opportunity to better understand customer concerns. Please contact Adam Altvater, our Service Director, at 480-863-9568.
I have to say, my experience with a sales team member at Camelback Hyundai was so strange that I keep thinking back to it even though I purchased elsewhere. At first they pestered me with emails, and wouldn't budge on price. But the weirdest part was this email I received: “I have prayed and believed for a miracle on this deal. You are my miracle, my encouragement to keep moving. Give me the honor to remember you for the rest of my life on this deal. I have prayed and prayed.” This felt like a disingenuous sales tactic that ... read more
If I could give zero stars, I would. I’ve delayed writing this because I usually avoid negative reviews, but after repeated issues with both Camelback Hyundai and Hyundai Motor Finance, I’m beyond frustrated. Dealership Experience: I purchased what I believed was the car I test drove. A week later, I was told the VIN on my paperwork didn’t match the car I drove home—they sold me the wrong car. I had to return and swap vehicles. No apology, no compensation, no accountability—just “here’s your new car.” The salesperson barely ... read more
The dealership sold a car to my mother and the contract was signed. Since we were having the car shipped it was not an immediate sale. 3 days later the dealership sold the car to someone else and didn't offer a similar car or anything. Just a sorry
Business response:
We regret that this standard was not met and that no comparable options or meaningful resolution were presented at the time. This is not how we want anyone to feel after working with us, especially when making such an important purchase. We’d like the opportunity to make this right and ensure your concerns are heard at the highest level. Please reach out directly to Tammy Jarrin in our Customer Service Department at 602-249-1133.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,495 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 10:00 a.m.