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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Was longer than expected and Pricy! !! I would not recommend you guys! And this pointless texting is your making my point!!!
Business response:
We work to provide efficient service and clear communication throughout each visit. Our team remains committed to delivering a professional experience and continually reviewing feedback to improve. We appreciate the opportunity to better understand customer concerns. Please contact Adam Altvater, our Service Director, at 480-863-9568.
I have to say, my experience with a sales team member at Camelback Hyundai was so strange that I keep thinking back to it even though I purchased elsewhere. At first they pestered me with emails, and wouldn't budge on price. But the weirdest part was this email I received: “I have prayed and believed for a miracle on this deal. You are my miracle, my encouragement to keep moving. Give me the honor to remember you for the rest of my life on this deal. I have prayed and prayed.” This felt like a disingenuous sales tactic that ... read more
If I could give zero stars, I would. I’ve delayed writing this because I usually avoid negative reviews, but after repeated issues with both Camelback Hyundai and Hyundai Motor Finance, I’m beyond frustrated. Dealership Experience: I purchased what I believed was the car I test drove. A week later, I was told the VIN on my paperwork didn’t match the car I drove home—they sold me the wrong car. I had to return and swap vehicles. No apology, no compensation, no accountability—just “here’s your new car.” The salesperson barely ... read more
The dealership sold a car to my mother and the contract was signed. Since we were having the car shipped it was not an immediate sale. 3 days later the dealership sold the car to someone else and didn't offer a similar car or anything. Just a sorry
Business response:
We regret that this standard was not met and that no comparable options or meaningful resolution were presented at the time. This is not how we want anyone to feel after working with us, especially when making such an important purchase. We’d like the opportunity to make this right and ensure your concerns are heard at the highest level. Please reach out directly to Tammy Jarrin in our Customer Service Department at 602-249-1133.
The salesperson named Brian sold me the car. And he told me that I will get the license plate in 45 days. And that turned out to be a lie. And when I tried to call and text this guy, found out he blocked my phone number. That really pissed me off. So I called the service department manager last week,she forced this guy to apologize to me. But after that,my phone number is still been blocked by this Brian. That’s the ways they apologize for their mistake. That’s the way Camelback Hyundai respect their customers. If you wanna ... read more
They lie. False adverting with their cars. It's one price online and then you get there it's another price. They dont care and they just want people to come in to tell you the car is more and the online price was wrong. Scammers. Now they said it's the 3rd party that messed up when I called them on it. They are telling my it's 7500. More than double the adverting.
Business response:
Michael, thank you for bringing this to our attention. We strive to ensure our pricing is always accurate and up to date; however, there are occasions when data feeds may experience delays or discrepancies. We’ve addressed the issue with Cars.com to ensure the correct pricing is now being displayed. If you have any further questions or if there’s anything we can do to assist you in your search, please don’t hesitate to contact Tammy Jarrin in our Customer Service Department at 602-249-1133.
They told me they were fixing my thermostat which warranty didn’t cover overcharged me for fixing a waterpump instead which was covered MPP refunded partial because they said dealership needs owes me the rest for over charging me told me I wasn’t covered for a rental called MOPand 5 days of rental covered they robbed a single mother struggling to make ends meet stay far away from this service center by the way my service advisor was Josh. There is more but I think you get the picture!!
Business response:
We understand how frustrating this situation must have been, especially when dealing with unexpected expenses and miscommunication regarding warranty coverage. Our goal is to provide transparent and fair service, and we take concerns like yours seriously. We would like the opportunity to address this matter further and find a resolution. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 so we can discuss your experience in more detail.
Their service department appointment process is the WORST!!! I have purchased 3 cars from there and the service department is only getting worse, I’m done.
Business response:
We appreciate your loyalty as a customer and are sorry to hear that your recent experience with our service department was not up to the standard we aim to provide. We understand your frustration with the appointment process, and we're committed to improving it. We'd like to personally address your concerns and work toward a resolution. Please feel free to reach out to Adam Altvater, our Service Director, at 480-863-9568.
I wish I didn't even have to give one star. This is the worst service experience I have ever encountered. I'm going through legal action after this. June 26, 2024 3 rental cars later.... I am one who has been affected by the dealer hack and there is no eta when I will get my car back. Not even a year after having my car, I had battery issues. It is still under warranty, thank goodness. I was trying to address it in October of 2023 and then had issues on multiple occasions with the hybrid battery system. Needless to say, on J... read more
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.