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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Service department is amazing. Hyundai dealership is would not recommend to anyone. Service department rocks. Sales amd financial department sucks.
Business response:
We are thrilled to hear about your outstanding experience with our service department. It means so much to us that our service team has earned your trust and provided the exceptional care you deserve. Your recognition of their dedication truly makes our day. We understand that different departments can provide varying experiences, and we genuinely appreciate you taking the time to share your honest feedback about all aspects of your visit. Your input helps us understand where we excel and where we can focus on improvements t... read more
No dan la informacion completa cuando le venden a una persona y eso es mentirle al cliente porque mañana tal de vender
Business response:
We are disappointed to hear about your recent experience and understand the importance of clear, transparent, and accurate information throughout the sales process. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
Came in for first service, did oil change, tire balance, alignment, and rotation. Left and still had vibrations and steering wheel had to be held to the left while going straight. Came back for second visit and was told it was fixed but everything was still the same. Went to discount tire to try a road force balance and they said the wheel lock was on too tight and were afraid it might brake. Had to go back to your service center for them to loosen it so if it broke they were responsible as they caused the problem in the fir... read more
Business response:
We are disappointed to hear about your recent experience and understand the importance of accurate repairs, proper workmanship, and clear communication throughout the service process. We recognize how repeat visits and unresolved vehicle concerns can impact confidence in the service experience. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Adam Altvater, our Service Director, at 480-863-9568 at your earliest convenience.
1 They charged me for a service they didn't perform. They really have a terrible system. They put me off Hyundai; I wouldn't recommend them to anyone.
Business response:
We understand how important it is for service work to be clearly documented and delivered as expected. Our team focuses on maintaining transparent processes and consistent communication so customers know what to expect at every visit. We appreciate you sharing your feedback, as it helps us continue improving our service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can review this matter further with you.
Not good this time due to not checking tires pressure during service, left front 6psi low
Business response:
We understand how details like tire pressure can impact confidence after a service visit. Our team works to provide thorough and attentive care with every vehicle, and feedback like this helps us continue improving our service process. We appreciate you bringing this to our attention. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can follow up with you directly.
The dealership forgot to replace the battery after they stated they did. The car broke down again and needed to be towed to a different dealer.
Business response:
We understand how disruptive it is when a vehicle experiences issues shortly after service, especially when expectations were set regarding completed work. Our team is committed to clear communication and dependable service, and feedback like this helps us continue refining our processes. We appreciate you sharing your experience with us. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can look into this further with you.
The check-in took much longer than it should have. Cars were backed up to get in and I waited over 20 min. for the service rep
Business response:
We appreciate your input regarding your recent service experience. We understand that waiting over 20 minutes and dealing with backed-up traffic can be frustrating when you're trying to get your vehicle serviced. Your feedback about the extended check-in process is valuable to us as we work to streamline our operations. We recognize that efficient service is important to our customers, and we're committed to improving our processes to reduce wait times. Thank you for taking the time to share your experience and for giving us... read more
Oil change. After two hours of waiting I checked on status. Said they texted me which they did not. And for some reason my email address was completely wrong. Service tech should have confirmed contact info and did not. Also I asked for estimate on body work and was told he sent photos to body shop and then upon checkout said he never heard back. So no estimate.
Business response:
We take your feedback seriously and understand your concerns regarding communication during your visit. Accurate contact information and timely updates are important parts of the service experience, and your comments regarding follow-up and coordination with the body shop have been noted. We would appreciate the opportunity to review your visit in more detail and address your concerns directly. Please contact Adam Altvater, our Service Director, at 480-863-9568 for further assistance.
Sharing a recent experience at Hyundai Camelback for transparency. After my vehicle was inspected following an accident, communication from my service advisor, Travis, was limited and I had to repeatedly ask for basic updates on timeline and findings. I was told the damage appeared “extensive,” but without clear detail upfront. The shop later quoted approximately $6,600 for a full driver-side suspension replacement, along with additional components. Seeking a second opinion, I had the car inspected independently and was told... read more
Business response:
We appreciate feedback regarding communication and the service estimate process. Our team aims to provide clear findings and consistent updates throughout vehicle inspections and repair discussions. We remain committed to reviewing customer concerns and maintaining professional standards across all service interactions. For further assistance, reach out to Adam Altvater, our Service Director, at 480-863-9568.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,461 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is open now. It will close at 9:00 p.m.