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Camelback Hyundai
- Car Dealers
- Phoenix, AZ
About this business
Location details
1500 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Had appointment for recall service. Was told it would take 1 to 1-1/2 hours. Took almost 3 hours due to an additional 'courtesy' vehicle inspection (upsell opportunity for you) which I did NOT initially ask for or approve. I suggest you ask the customer ahead of time if they want to spend additional time waiting for the inspection.
Business response:
We appreciate your feedback and understand your concerns regarding the extended wait time during your recall service visit. Our team remains committed to providing accurate time estimates and ensuring customers are informed and able to approve any additional inspections or services prior to completion. We value your suggestion regarding clearer communication and will use it to help improve the overall service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568.
Waited longer than anticipated for someone to come to my car. Service person was changed on us but we were not notified
Business response:
Thank you for taking the time to share your experience with us. We understand that waiting longer than expected can be frustrating, especially when you have set aside time for your visit. We also recognize that communication about staff changes is important to keep our customers informed throughout their service experience. Your feedback helps us identify areas where we can improve our efficiency and communication processes. We truly value your patience and appreciate you choosing Camelback Hyundai for your automotive needs.
The most horrible experience with hyundai is with this service especially the manager Ishmael hes very rude and insensitive...
Business response:
We appreciate all feedback regarding service experiences and understand how important it is for customers to be treated with professionalism and respect throughout every interaction. Our team remains committed to maintaining a high standard of customer care while ensuring concerns are heard and addressed appropriately. We value opportunities to review feedback internally so we can continue improving the overall service experience. We encourage further conversation with our Service Director, Adam Altvater, at 480-863-9568.
It took five hours to do almost nothing to the car It always takes far longer than they estimate
Business response:
We value efficient service delivery and clear time expectations for every visit and remain focused on improving consistency in scheduling and completion times. We continue working to ensure accurate estimates and better communication throughout the service process. We would appreciate the opportunity to address concerns further and can be reached at Adam Altvater, our Service Director, at 480-863-9568.
I'm very unsatisfied with the work in general. I feel like it was warranty work that did not generate revenue and I was treated as such. The engine malfunctioned less than 24 hours after the work was completed and still isn't running correctly
Business response:
We are disappointed to hear about your recent experience and understand the importance of proper repairs and reliable vehicle performance, especially following service work. We would appreciate the opportunity to speak with you and better understand your concerns so we can work toward a resolution. Please contact Adam Altvater, our Service Director, at 480-863-9568 at your earliest convenience.
Service department is amazing. Hyundai dealership is would not recommend to anyone. Service department rocks. Sales amd financial department sucks.
Business response:
We are thrilled to hear about your outstanding experience with our service department. It means so much to us that our service team has earned your trust and provided the exceptional care you deserve. Your recognition of their dedication truly makes our day. We understand that different departments can provide varying experiences, and we genuinely appreciate you taking the time to share your honest feedback about all aspects of your visit. Your input helps us understand where we excel and where we can focus on improvements t... read more
No dan la informacion completa cuando le venden a una persona y eso es mentirle al cliente porque mañana tal de vender
Business response:
We are disappointed to hear about your recent experience and understand the importance of clear, transparent, and accurate information throughout the sales process. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
Came in for first service, did oil change, tire balance, alignment, and rotation. Left and still had vibrations and steering wheel had to be held to the left while going straight. Came back for second visit and was told it was fixed but everything was still the same. Went to discount tire to try a road force balance and they said the wheel lock was on too tight and were afraid it might brake. Had to go back to your service center for them to loosen it so if it broke they were responsible as they caused the problem in the fir... read more
Business response:
We are disappointed to hear about your recent experience and understand the importance of accurate repairs, proper workmanship, and clear communication throughout the service process. We recognize how repeat visits and unresolved vehicle concerns can impact confidence in the service experience. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Adam Altvater, our Service Director, at 480-863-9568 at your earliest convenience.
1 They charged me for a service they didn't perform. They really have a terrible system. They put me off Hyundai; I wouldn't recommend them to anyone.
Business response:
We understand how important it is for service work to be clearly documented and delivered as expected. Our team focuses on maintaining transparent processes and consistent communication so customers know what to expect at every visit. We appreciate you sharing your feedback, as it helps us continue improving our service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can review this matter further with you.
Frequently asked questions about Camelback Hyundai
How is Camelback Hyundai rated?
Camelback Hyundai has a 4.1 star rating with 4,495 reviews.
When is Camelback Hyundai open?
Camelback Hyundai is closed now. It will open at 10:00 a.m.