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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Dropped my car off Monday evening for a Tuesday appointment. I was going to be out of town for the week so didn't need my car for several days. Got back home on Friday and called to check on when I could pick up my car. Was informed that the person handling my car "no longer works here" and the new person couldn't find the warranty information, that I purchased from this dealership, so they just didn't do anything. I sent them the warranty info, and was told they would get back to me first thing Saturday morning. Saturday af... read more
Took our Ioniq5 in for a repair of a part covered by warranty. They did not have the piece in stock. They ordered it, called to let us know that the party came in. Then when car was dropped off, they stated that the party was still there wrong party on yet another appointment would have to be made. So unprofessional and such a waste of time.
Business response:
We understand your concerns regarding the incorrect part being received for your warranty repair and the additional time and inconvenience this caused. We understand the importance of confirming parts are correct and available before scheduled appointments and communicating clearly with customers throughout the service process. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can review your concerns and discuss this further.
Rotated tires but did not check tire pressures. My car dashboard showed that tires did not have equal pressures when I left the shop. Also, my Bluelink reported when my car doors were opened and when the car was moved. It was an hour after I arrived that my car was moved from where I parked it.
Business response:
We are disappointed to hear about the concerns you experienced following your recent service visit. We understand the importance of properly checking tire pressures after a tire rotation and handling customers' vehicles with care throughout the service process. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can review your concerns and discuss this further.
I didn't go. There was no service completed.
Business response:
We understand your concern and would like to look into the information associated with this review. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can review the details and help clarify what may have occurred.
Year after year service level is degrading with Camelback KIA. Cost comparison with outsides is huge and doesn't make sense. For tire patch, service center quoted $50 where outsides like discount tyre do it for free. You don't value customer. I am super dissatisfied and disappointed with this service center. Service centers suppose to take complete responsibility for recalls, instead when service is schedules, its minimum courtesy to provide loaner vehicle or paid drop off. It's useless.
Business response:
We are disappointed to hear that your experience with our service department did not meet your expectations. We understand the importance of providing professional service, clear communication, and convenient options for customers during their visit. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can discuss your concerns further.
No customer service component
Business response:
We are disappointed to hear about the concerns you shared regarding the communication and handling of the vehicle you were interested in purchasing. We understand the importance of clear communication and setting appropriate expectations throughout the sales process. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can discuss this further.
No communication. Promised we'd only be there for an hour waited almost 3 hours. When I tried to get a second key for the car the salesperson kept saying he'll call the guy. Finally he said "I called he didn't answer" did not give me a solution. Tried asking what the next steps would be and he ignored me.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.