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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They told me I needed work I didn't to the tune of 2200 and it cost me 595 to fix as it was not what they said
Business response:
We are disappointed to hear about the concerns you experienced regarding the repair recommendations provided during your visit. We understand the importance of thorough diagnostics and clearly explaining recommended services so customers can make informed decisions about their vehicles. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can discuss this further.
Customer Service is lacking.
Business response:
We take your feedback seriously and understand the importance of providing a professional and attentive customer experience. We appreciate the opportunity to better understand your concerns. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 so we can discuss this further.
We had to reschedule our appointment twice because the dealer did not live up to responsibilities of fixing my Soul on time and another time for not having the parts. When the car was done we got a call to come and pic it up so we tried to pick up our Soul at 3:00 and the service lady told us to have a seat that they had to move cars to get ours out. One hour and forty minutes later we got our Soul. We are never going to Camelback Kia again.
Business response:
We are disappointed to hear about the concerns you shared regarding the delays and your vehicle pickup experience. We understand the importance of timely repairs, clear communication, and having a vehicle ready when a customer is notified that it is available. We value the opportunity to better understand your experience and the concerns you raised. Please contact Adam Altvater, our Service Director, at 480-863-9568 to discuss this further.
Service area is too slow. People wait 4-5 hours for an oil change.
Business response:
We are disappointed to hear about the concerns you shared regarding your recent service experience. We understand the importance of providing efficient service and respecting our customers' time during routine maintenance visits. We would like to better understand your experience and the concerns you shared. Please contact Adam Altvater, our Service Director, at 480-863-9568 for further assistance.
Scheduled service based on mileage and recall info but recall issues not resolved due to missing parts (even with pre scheduled appointment and "confirmed parts on hand""). Only received oil change and tire rotation. Also mileage record reported nearly TWICE actual mileage in the Bluelink app. My lease also includes maintenance (oil, tire rotations etc.) but crew attempted to say this was my last included maintenance service. Sent them my lease contract and received no response. Will be looking for better shop moving forward... read more
Business response:
Thank you for taking the time to share details about your recent service visit. We strive to provide accurate communication regarding recall repairs, maintenance coverage, vehicle records, and parts availability so customers can make informed decisions about their vehicles. Feedback like yours is valuable as we continually evaluate our processes and customer experience. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 so we can learn more about your concerns and assist further.
I never purchased a new car here. Can I get information about this ? Is this a scam?
Business response:
We understand your concerns and would be happy to help clarify any questions regarding your experience or any communications you may have received. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 for further assistance.
Its gotten bad now used to be decent......................
Business response:
We are disappointed to hear about your recent experience and the concerns you shared regarding the advertised pricing and communication during your inquiry. We strive to provide accurate information and a transparent experience throughout the sales process. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 for further assistance.
I asked a question and was sent marketing emails instead of a response
Business response:
Your feedback is valuable to us, and we appreciate you letting us know about your communication experience. We strive to provide clear, timely, and helpful responses to every customer inquiry while creating a positive experience throughout the process. If you're open to sharing more details, Tammy Jarrin in our Customer Service Department at 602-249-1133 would be glad to connect with you.
I hate leaving bad reviews but this was very upsetting. Took about a week to get my car back, after being told it would or should be ready the next day and that I would get a follow up call and never did so I had to call every day to check on the status of my vehicle. Once I finally received the call I showed up and not a single person greeted us. Again I had to look for someone to talk to about getting my car back and no apology for the delay was just told to sign and pay. I understand people are busy but a simple welcome h... read more
Business response:
We are disappointed to hear that your recent service experience did not meet your expectations. We understand your concerns regarding the communication, repair timeline, and the level of customer service you received during pickup. We appreciate you bringing this feedback to our attention and would like the opportunity to better understand your experience and address your concerns. For additional assistance, please contact Adam Altvater, our Service Director, at 480-863-9568.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.