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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Went for a recall. Car returned to me with EFB and Hold lights (suspicious) which was Not listed on the 8 pt. inspection I had Not requested(upset) Changed tie rods when told not to. Charged $806.00(furious). Car returned to me with huge line crack in windshield (anger). Steering wheel not centered. (anger). Car tires and steering wheel shaking really bad (anger). Missing my red caliper cover and 1 tire valve stem cap(took 2 weeks + my time to drive 40 minutes back to get). unleashed anger to Service Manager. Now I pay in ti... read more
Business response:
We value the trust our longtime customers place in us and aim to provide clear communication, quality workmanship, and a positive experience during every visit. We appreciate you taking the time to share detailed feedback, as it helps us continue evaluating and improving our service processes and customer support. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can learn more about your experience and continue the conversation.
Nothing spectacular. Communication could use some work
Business response:
We appreciate your feedback and understand the importance of clear and consistent communication throughout the service experience. We remain committed to improving communication and ensuring every customer receives timely updates and professional support during their visit. Feedback like this helps us continue evaluating and improving our customer experience. Please contact Adam Altvater, our Service Director, at 480-863-9568 for assistance.
My car wasn't washed. I had an appointment @ 9 am. I was the last one to leave.
Business response:
We appreciate feedback regarding service visit expectations and understand the importance of timely appointments and thorough completion of services. We remain committed to providing a consistent and professional experience for all guests during their visit. We value the opportunity to review feedback and improve our processes moving forward. Please contact Adam Altvater, our Service Director, at 480-863-9568 for assistance.
Service took longer than it should have. Some issues remain. Overall, fair enough for a dealership.
Business response:
We appreciate your feedback regarding your recent service visit and the concerns shared about timing and outstanding issues. The team remains committed to improving efficiency and ensuring all customer concerns are properly addressed before completion. Your input is valuable as we continue working to enhance the overall service experience. We would welcome the opportunity to discuss this further and can be reached at Adam Altvater, our Service Director, at 480-863-9568.
Asked to have failing seat belt recoil fixed, they never looked at it.
Business response:
We take your feedback seriously and understand your concern regarding the requested repair not being completed. Addressing all concerns during a service visit is an important part of the process, especially when it involves safety-related items. We would appreciate the opportunity to look into your visit and assist further. Please contact Adam Altvater, our Service Director, at 480-863-9568 for further assistance.
Dirty hand prints all over my car. Doors, hood, dack door just all over. Would take just a minute to wipe car off.
Business response:
We understand how important it is for your vehicle to be returned in clean condition after service. Our team strives to be mindful of these details as part of the overall experience. Feedback like this helps us reinforce those expectations moving forward. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 so we can follow up with you.
This is a false record. I have had my car since April 4th they completed zero services on the 15th as i was forced to pick up and drive an unsafe car on April 4th. Brought my 2016 sonata in because there was metal in the oil and it was making a ticking noise. Had to call every day for a week because they would not give me any updates. My engine is covered for a lifetime warranty under the theta ll settlement. Went in this past Saturday and was told by service advisor Ismael Barragan that I have "absolutely zero warranties" u... read more
Business response:
We take concerns regarding vehicle safety, communication, and warranty coverage very seriously, and this experience does not reflect the level of care we aim to provide. Our goal is always to be transparent, thorough, and supportive throughout the service process while adhering to all applicable guidelines. We are committed to reviewing situations like this to ensure our standards are consistently upheld. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can further discuss your concerns and work towa... read more
I had such awesome service the 1st time I visited this dealership. But on this visit they diagnosed the problem with the check engine light (with a maybe) and caused physical damage to the rear side/bumper.
Business response:
We're glad to have provided a positive experience in the past, and it's disappointing to hear this visit did not meet those expectations. Our team aims to deliver careful, thorough service and clear communication every time. We value this input as we continue working to maintain consistency in our customer care. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 so we can look into this further.
2 of the 4 recomended services were just fine. The price for wheel alignment was double what the average price is so got that done elsewhere.
Business response:
We greatly appreciate your feedback and are pleased to hear that two of our recommended services met your expectations. We understand that pricing is an important consideration when choosing automotive services, and we value you taking the time to share your experience with us. Your input helps us continually evaluate our service offerings to better serve our customers.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.