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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Scheduled service (oil change/tire rotation) took 4 hours!
Business response:
We strive to complete routine maintenance as efficiently as possible while maintaining quality and attention to detail. Our team is committed to improving scheduling and service timing to better respect our customers' time. Feedback is appreciated as we continue working to enhance the overall service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568 for further assistance.
It was horrible. My appt was at 7 and I didn't get out of the dealership until 11 am
Business response:
We strive to complete services as efficiently as possible while maintaining quality and thoroughness. Our team is committed to improving scheduling and communication to better respect our customers' time. Feedback is appreciated as we continue working to enhance the overall service experience. Please contact Adam Altvater, our Service Director, at 480-863-9568 for further assistance.
The person who was supposed to help while I waited to fix the issue, was the most condescending and rude individual that I have dealt with in quite a while.
Business response:
We recognize that every interaction should reflect professionalism and respect, and we appreciate feedback that helps reinforce that expectation. Our focus remains on creating a service environment where guests feel comfortable and supported throughout their visit. Input like this helps us stay aligned with the standards we strive to uphold. For further discussion, please contact Adam Altvater, our Service Director, at 480-863-9568.
Low offer on my trade in. Paid twice as much a year ago at the Toyota dealership in Suprise, AZ
Business response:
Thanks for your feedback. We understand trade-in values can vary between dealerships due to market conditions, vehicle condition, and inventory needs. We appreciate the opportunity to work with you and value your input as it helps us serve customers better at Camelback Kia.
They refuse to warranty my faulty GDI engine. Know they want me to pay 8k for a new motor. What about the 10 year motor or 150,000 mile warranty. What about the class action law suite beware DO NOT GO
Having more issues then when I brought it in
Business response:
We are concerned to hear that you are experiencing additional complications with your vehicle, and we understand your frustration. Your experience does not reflect the quality of service we strive to provide. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can discuss these concerns and work to find a proper solution.
Two weeks in a row I was expecting to have my recall fixed. However, due to the lack of communication and organization despite scheduling a visit 1 week in advance, they did not have the resources or parts available to complete this. I will not be returning back. I've been to Courtesy Kia before and after these appointments and they have provided nothing but exceptional experiences. Additionally, the third-party glass repair company was a pleasure to work with.
Business response:
We value your input regarding your recent service appointments. We understand your frustration. Your time is valuable, and what you've described is certainly not the experience we want any of our customers to have. Your feedback is important to us as we work to improve our service operations. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can address your concerns directly.
Bad experience i didn't like it
Business response:
Your concerns are noted and we understand your disappointment. We take all feedback seriously as it helps us identify areas where we can improve our service. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 so we can discuss your concerns and work toward a resolution.
Horrible mechanics things that were supposed to be done did not get done.
Business response:
We are concerned to hear that the mechanical work you expected was not performed to your standards. What you've described falls short of the standards we strive to maintain, and we take your feedback seriously. We would appreciate the opportunity to discuss this further. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can address your concerns directly and work toward a resolution.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.