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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I spent 3+ hours for the service department to duplicate the issue with my passenger front window. The window stopped working twice in the last week. I called to schedule an appointment and was told there is a reset on the drivers side but did not explain how to reset the window. After many attempts I figured it out and reset the window and it worked only for it to fail again a couple day later. When I was called by the advisor I was told (after 3+ hours) to bring it back when it fails
Business response:
We're disappointed to hear you feel there's been miscommunication with our team. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience your situation further.
My SUV was running good before I took it too dealership and got there for diagnostic after I took out running bad not shifting right,
Business response:
Were disappointed to hear this and would like to speak with you to get additional information on what your vehicle is experiencing so we can get you scheduled to come back for our certified technicians to inspect it. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
I just can't help but ultimately feel bamboozled here. Our history with Camelback Kia Service is unfortunately a long and checkered one. I received a call for an oil change for $29.99. The person calling set the appointment and I let her know I had a factory recall as well. She told to set the appointment online for the factory recall. I did that. I also had a tire pressure gauge that was not working. This was supposed to be covered under our warranty, but of course the LAST THREE TIMES we brought our car in they did not hav... read more
Business response:
Were disappointed to hear this and we would like to speak with you regarding your experience with us so we can address your concerns. Please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience to discuss this further.
RIDICULOUSLY LONG WAITS, QUESTIONABLE SELLING OF SERVICES. 4 year customer 4 hour oil change (should be 30 min), 3 hour software upgrade (should be 15m) Bathroom closed. Last visit, they would not honor their coupons, "they always use synthetic oil and coupon doesn't include synthetic". But they will make me a deal (bait and switch) after I repeated argued. At various times they tried hard to up-sell services NOT included in schedule of services found in owners manual. Like: break fluid change and valve-top-end flush (these ... read more
Business response:
Were disappointed to hear this as we strive to provide our customers with a 5-star experience. Our multipoint inspections are done based on both the manufacturer recommendations as well as actual findings. Here in the extreme heat and dust of the desert vehicles can experience different challenges including harder wear and tear on batteries and tires as well as dirt and dust getting into a vehicles fluids. Every recommendation is up to the customer if they want to pursue as our job is to simply make you aware. Please also ke... read more
Went in for an alignment, steering wheel seems off center, they stated it's is at:0: center, have decided to take it to another shop.
Business response:
We'd be happy to go over our findings with you, please contact Adam Altvater, our Service Director, at 602-433-3715 at your earliest convenience.
Im still having trouble with my car Ive been down there 3 times for the same thing and its still not fixed Im tired of going down there.
Business response:
Were concerned hearing this and want to understand the situation further. Please contact Adam Altvater, our Service Director, at 602-433-3715 to discuss this further.
I brought my car in to get the passenger side mirror replaced. When I got the car back, a white mirror was put on my 2023 GRAY Hyundai Elantra. I was not called about this to be informed of options. Now I have to bring the car back to get the mirror casing painted. I should not be charged for this and I should be given a rental when I bring the car back again.
Business response:
Were concerned hearing this feedback and we apologize for any errors on our part. Please contact Adam Altvater, our Service Director, at 602-433-3715 and we will do our best to make this better.
Awful. Phone response was too long and calls were not returned.
Business response:
Were disappointed to hear this feedback and appreciate your patience with our team and the higher volume traffic weve been experiencing. Please contact Adam Altvater, our Service Director, at 602-433-3715 to discuss your situation and assist you further.
Los frenos hacen temblar la dirección por los discos de freno y el calculador electrónico está sucio así entregaron el auto después de decir que lo habían revisado y que estaba bien así lo vendieron hago responsable al consecionario por Queen 9 días no me.entregaron el auto listo
Business response:
Nos decepciona saber que no quedó satisfecho con su visita de servicio. Comuníquese con Tammy Jarrin en nuestro Departamento de Servicio al Cliente al 602-249-1133 lo antes posible para analizar su situación con más detalle.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 4,502 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 10:00 a.m.