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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible experience here do not recommend
In my experience you usually go to a dealer ship to avoid all the bs other shops mechanics put them through. I was surprised to see them doing the same practices as far as you getting a service done and then magically a week later a part related to that service breaks down and repeat cycle to the point I got a new gas line and gas cap because apparently my evap charcoal filter was clogged but did they mention that or even replace that part? Nope they let me drive off the lot just for my system to fail again and go oh ya we f... read more
Business response:
We are disappointed to hear about the concerns raised regarding your recent service experience and follow-up repairs. We remain committed to providing clear communication and a transparent service process throughout every visit. We value the opportunity to review feedback and continue working toward a more consistent and reliable experience for all customers. For additional assistance, please contact Frank Cheyney, Service Director, at 602-847-8536.
Took longer than expected and when asked if they washed my car he said no suw to having a chip.in my windshield even tho it was fixed (by them). Ridiculous excuse to not wash my car.
Business response:
We appreciate you taking the time to share your feedback. We strive to provide efficient service along with attention to detail so customers can feel confident when they leave our facility. Please contact Frank Cheyney, our Service Director, at 602-847-8536 if you would like to discuss your experience further.
LESS THAN A STAR, ACTUALLY. The service was so horribly bad that my wife and I traded our Subaru Forester of 16 years for a Non-Subaru the very next day. A car that we "TOTALLY LOVED" and never had maintained anywhere else than Camelback Subaru for all this time with our trust was traded for a brand new car (not a Subaru, for sure). When I realized that this car had been "sabotaged" (the word is really not too strong) to force us to buy a new Subaru. In each one of the two CV boots, there was a similar hole that could only h... read more
Business response:
We are disappointed to learn that your experience left you feeling this way, especially after so many years of choosing us for your vehicle's care. Our goal is always to provide thorough inspections and recommendations with our customers' best interests in mind, and we regret that we did not earn your confidence during this visit. Please contact Frank Cheyney, our Service Director, at 602-847-8536 if you would like to discuss your experience further.
I wouldn't go to this dealer again. I bought 5 cars from this place and the person working there told me that I was the problem after I complained that the service department shut off my Bluetooth from the display area and set my air conditioning to low instead of my setting. I'm the problem.
Business response:
We understand your concerns regarding your recent experience and the interaction you've described with our team. We strive to treat every customer with respect and address all concerns professionally and thoroughly. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please feel free to contact Frank Cheyney, our Service Director, at 602-847-8536 if you would like to discuss your experience further.
Customer service does not care
Business response:
We understand how important it is to feel heard and supported throughout every visit, and we take this kind of feedback seriously. Our team is committed to delivering attentive and helpful service as we continue working to improve each customer interaction. Please reach out to Frank Cheyney, our Service Director, at 602-847-8536 if you'd like to discuss this further.
My service guy neglected to vacuum the car like it was supposed to per my lease agreement with Subaru, but then he said he could take it over to the detail shop, but it's gonna take another three hours to get it vacuumed. How does it take three hours to vacuum a car?
Business response:
We understand how frustrating it can be when an expected part of your visit is overlooked and the proposed wait time adds further inconvenience. Our goal is always to provide a smooth and attentive experience, and we appreciate feedback that helps us improve how we serve our guests. Please reach out to Frank Cheyney, our Service Director, at 602-847-8536 so we can learn more about your visit and continue the conversation.
Brought vehicle in to get serviced for a rattling noise in the steering column. Salesperson stated warranty will cover repair. Left vehicle at dealer for the warranty service. Salesperson stated problem was fixed and resolved. In reality, the same noise was still heard while driving and was not fixed as the salesperson stated.
Business response:
We are disappointed to hear about your recent experience and understand how frustrating it can be when a vehicle concern is believed to be resolved but continues after service. We also understand the importance of clear and accurate communication regarding repair status and expectations throughout the process. We remain committed to providing thorough diagnostics, quality repairs, and consistent communication during every visit. Feedback like this is important as we continue working to improve the overall service experience.... read more
Reported to Carfax that engine oil, cabin air filter, engine air filter, and front brakes replaced. After purchase, independent shop found none of the work completed. Inspection completed within 500 miles of purchase, oil was old, breaks worn, and filters dusty and clogged
Business response:
We strive to be transparent and ensure every vehicle meets our standards before it reaches our customers, so it's concerning to hear about this experience. We take situations like this seriously and are committed to reviewing what may have happened to improve our processes. Our goal is always to provide dependable vehicles and accurate information at the time of sale. Please reach out to Rhett Hook, Sales Manager, at 602-265-6600 so we can learn more and work toward a resolution.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,943 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.