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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They told me for sure if he fone at noon. I was the first car there in the morning. It wasn't ready until 4 pm the next day and no one knew anything about my car as they guy supervising left an hour early.
Business response:
We understand how frustrating it must have been to arrive first thing in the morning and not have your car ready, especially when there was a lack of communication about its status. This is not the standard of service we aim to provide. Please feel free to contact Russ Schwartzman, our Service Director, directly at 602-847-8536
I was sold a car with mismatched tires by Camelback. Apparently they performed a check today and didn't notice STILL? Discount tire did. When I brought it up, Rhett told me to "call back with a lawyer".
I didnt like the sales manager Tyler, or Rhett. They were both just pushing to not give me what I was told that I would get for my trade-in. I do not live where the car was located and deal was complete until they looked at my trade. Instead of 5000 that they original said they were only going to give me 2000. We met at 3800 I think? The salesman Kazuki was great and he alone was the reason I went ahead and purchased the car. Rhett the General Manager offered me 30 bucks to cover my gas if we didn't make a deal and Tyler tol... read more
Business response:
We're glad Kazuki provided excellent service and will be sure to recognize him. Due to a lack of respect, concerns for the safety of our staff, and the lack of transparency regarding the vehicle's condition, we decided not to proceed with the deal. We did, however, offer a gas voucher as a gesture for your troubles. We always strive for transparency and fairness and hope future experiences better reflect that.
I had a disappointing experience with this dealership. After confirming the car was available, they took my information and credit card to reserve it. Trusting the deal was secure, I took out a loan and purchased a plane ticket to finalize the transaction in person. Less than 24 hours later I received a text message saying they sold the car to someone else. An unexpected and unfortunate outcome that left me out of money for the plane ticket.
Business response:
We understand how frustrating it must have been to plan your travel and take financial steps based on the expectation that the vehicle was secured, only to have the sale fall through. This is not the level of service we strive to provide, and we take your feedback very seriously. Please contact Rhett Hook, our Sales Manager, directly at 602-265-6600 so we can review what happened and work toward a satisfactory resolution.
If I could give zero stars, I would. Annual service interval, and service advisor told me a specific $900 service is "required" at 4 years/40k miles. After review of the maintenance schedule, the service is never mentioned in the life of the vehicle. Not happy with this level of scam. Even worse, when I picked my car up, the Service Manager Frank glared at me repeatedly as though he was mad at me. I'll never bring my car hot Camelback VW again. They've lost a customer for good.
Business response:
Our goal is always to provide clear, accurate guidance, and it's disappointing to hear that your service visit did not reflect that standard. We are concerned about the way you were treated by our team during your visit. This is not the level of professionalism or courtesy we expect, and we apologize for any discomfort caused. Please contact Russ Schwartzman, our Service Director, at 602-847-8536 at your earliest convenience.
Had to wait for two hrs to get an oil change,though I had an appointment not too customer friendly as it used to be two years ago
Business response:
This is certainly not the level of service we aim to provide, and we understand how frustrating delays can be. Russ Schwartzman, our Service Director, would welcome the opportunity to speak with you personally to address your concerns and ensure your next visit is seamless. You can reach him directly at 602-847-8536.
Not very good. I was told rear view mirror was repaired but this was not the case. We had car detailed, but they didn't even get the windshield completely clean.
Business response:
It's disappointing to hear that your rearview mirror was not properly repaired and that the detailing did not meet your expectations. This is certainly not the standard of service we aim to provide. Please contact Russ Schwartzman, our Service Director, at 602-847-8536 so we can address your concerns directly
I paid for service that was not recd.
I came in with parts that basically broke with in hours of me of buying the car and they refuesed to fix it.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,943 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.