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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Brought my car in to have them check out why my sensor light for the tires came on. Whenever I take my car into a shop I always walk around it to make sure I get it back the same way I left it. Got it back, tire pressure was a little low filled air and washed car, which was wet/not dried off. Luckily I always keep a towel in my car and dried off the car. That's when I saw that my drivers side door was scratched. I went back in and had my service advisor come look at it. Said it was probably there before they took it back (wh... read more
Business response:
We appreciate you taking the time to share your experience and your willingness to give us another opportunity. Our team strives to handle concerns with care and provide clear, supportive communication throughout each visit. Feedback like this helps us continue improving both our service process and customer interactions. Please reach out to Frank Cheyney, our Service Director, at 602-847-8536 so we can assist you further.
I have continuing problems with the Apple Car Play and charging capabilities of the Tiguan. Because it can't be duplicated at the dealer, I'm told to use a charging cord. But that doesn't work. So, I'm left with nothing. This is a well-known issue. I will not be purchasing or leasing another VW product.
Business response:
We understand how important reliable technology features are and strive to support our customers in resolving concerns as effectively as possible. While some issues can be difficult to duplicate, our team remains committed to exploring all available options and providing helpful guidance. We appreciate this feedback as it helps us continue improving the support we offer. Please reach out to Frank Cheyney, our Service Director, at 602-847-8536 so we can discuss your experience further.
Didn't like floor mats not cleaned. No new oil sticker in windshield and charging fee for use of credit card
Business response:
Thank you for bringing this to our attention. We understand your disappointment. Your feedback helps us identify areas where we can work to better meet expectations and ensure every customer leaves satisfied with their service experience. Please contact Frank Cheyney, our Service Director, at 602-847-8536 so we can address these concerns directly and work towards a resolution.
Waited 4 hours for a scheduled oil change. Small waiting area with few amenities.
Business response:
We take your feedback seriously and understand your frustration. What you've described is far from the level of service that we strive to provide. Please contact Frank Cheyney, our Service Director, at 602-847-8536 so we can discuss your experience and work toward a resolution.
They did the paint protection over bugs and dirt. Did not wash the car like they said they would
Business response:
Your feedback is important to us and we understand your frustration. What you've described doesn't meet the standards that we strive to provide. Please contact Frank Cheyney, our Service Director, at 602-847-8536 so we can discuss your situation and work towards a resolution.
I feel that once your normal maintenance is performed, the techs are encouraged to suggest unnecessary repairs.
Business response:
We value your input regarding your service experience. We understand your concerns about maintenance recommendations and want you to feel confident that any suggested repairs are truly necessary. Our technicians are trained to thoroughly inspect vehicles and provide honest assessments, though we recognize that communication about needed services could always be clearer. Your feedback helps us ensure our team explains repair recommendations more transparently so you can make informed decisions about your vehicle's care. To di... read more
I did not have service completed at this location. The mileage stated does not reflect the mileage on the vehicle.
Business response:
Your concerns are noted, and we apologize for the confusion. Please contact Frank Cheyney, our Service Director, at 602-847-8536 so we can look into this situation and ensure that your service records are corrected.
I took my car in for check engine light on 4000 dollars later light still on very disappointing.
Business response:
Your feedback is invaluable to us, and we understand your frustration. We recognize that this experience has fallen short of your expectations, and we would appreciate the opportunity to speak with you directly. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can work toward a resolution and ensure your concerns are properly addressed.
Over charged and no response when tried to contact.
Business response:
We appreciate hearing from customers about their experiences and take all feedback seriously as part of our commitment to service. Our team works to provide clear communication and support for all inquiries and transactions. We strive to ensure every interaction is handled professionally and with care. For further assistance, please reach out to Russ Schwartzman, our Service Director, at 602-847-8536.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,943 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.