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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
CJ did not know about the screen and what all it could do Tu was pleasant but could have worked harder to get me a better interest rate
Business response:
We are grateful for your feedback and pleased that you chose Camelback Volkswagen Subaru for your vehicle shopping experience. We understand that having comprehensive knowledge about all the technology features is important when considering a new vehicle. Your comments about the display system capabilities will help us ensure our team stays current with all the advanced features available. We also appreciate your thoughts regarding the financing process. Thank you for taking the time to share your experience with us.
Service was to fix a tire pressure sensor that was not working on passenger side rear, three hours of work to return the vehicle with no tire pressure sensors working at all, now have to reschedule to get the repair done at discount tire.
Business response:
We understand how frustrating it can be when a visit does not resolve the concern you came in for. Our intention is always to accurately diagnose issues and return vehicles in proper working condition while respecting our guests' time. Feedback like this helps us review our processes and improve service consistency. Please contact Russ Schwartzman, our Service Director, at 602-847-8536 so we can review this with you directly.
The customer service guy (adviser) was rude and inefficient
Business response:
We prioritize courteous and professional interactions to ensure every customer feels respected and supported. Our intention is to provide efficient service while addressing all customer needs. Feedback like this is reviewed to improve staff performance and customer experience. Please contact Frank Cheyney, our Service Director, at 602-847-8539.
Bad attitude and poor service.
Business response:
It's unfortunate to hear that your recent experience with us did not meet your expectations. Your feedback helps us recognize areas where we can work to improve, and we take these concerns seriously. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Russ Schwartzman, our Service Director, at 602-847-8536 so we can address your concerns directly.
Took my car in for an oil change and the employees crashed it in the parking lot. Horrible service and even worse employees.
Business response:
We appreciate you bringing this experience to our attention and understand how upsetting it can be when a visit does not go as expected. Our intention is always to treat every vehicle with care and provide a professional, respectful service environment. If you would like to discuss this further, please contact Frank Cheyney, our Service Director, at 602-847-8539.
Nothing! The issue for what our vehicle was brought to Camelback Volkswagen, was not addressed, no receipt was given to my wife as to what was serviced, so no record, and my wife was told to wait on a computer chip. I'm he husband and I'm not happy. This is a no star review.
Business response:
We appreciate you taking the time to share your experience and understand how frustrating it can be when service expectations aren't met. Our goal is always to provide clear communication, proper documentation, and timely updates for every vehicle brought in. Feedback like yours helps us review and improve our service processes. For further assistance, please reach out to Frank Cheyney, our Service Director, at 602-847-8539 so we can help.
A little expensive and somehow they put the incorrect mileage for service records
Business response:
Thank you for bringing this to our attention, and we understand your concerns. Accurate record-keeping is important to us, and we value your feedback as it helps us better understand where we can work to improve. We would appreciate the opportunity to discuss these concerns with you directly and work toward a resolution. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can address your situation.
Phones were down and it was impossible to get ahold of anyone.
Business response:
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're unable to reach us due to communication system issues. We recognize that reliable phone service is essential for connecting with our customers, and we appreciate you bringing this technical difficulty to our attention. Your experience helps us identify areas where we can improve our accessibility and ensure better communication in the future.
Took forever to give me my car back and was keep ignoring my calls and broke my front window and didn't even fix it
Business response:
We are disappointed to hear about the hardships you faced during your service visit. We take these matters seriously and would appreciate the opportunity to discuss this further. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can address these issues and work toward a resolution.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,943 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.