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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
A week after my car was serviced my check engine light was back on. Not pleased at all
Business response:
We are disappointed to hear about the check engine light issue returning shortly after your service visit. We understand your frustration. Your experience falls short of the reliable service we strive to provide. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can review your service history and address this concern promptly.
Terrible, the seller was being disrespectful to my daughter.
Business response:
We take your feedback seriously about the way your daughter was treated during your visit. Every customer deserves to be treated with respect and courtesy. Your feedback helps us identify areas where we can work to improve our customer service standards. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact Rhett Hook, Sales Manager, at 602-265-6600 so we can work toward a resolution.
The sold us on the fact that a certified vehicle was a better option but the tires tread ended up being below the level that we signed off for. When we called them to explain the situation first they said they would replace them and then once we got there they said that it was actually okay to sell a certified vehicle with tires less tread life than what they said they were. Were disappointed because now we are have to tires sooner than expected. Love the car just wish they were more honest on their end.
Business response:
We regret to learn about the confusion regarding the tire tread depth on your certified vehicle. We understand your disappointment. Your experience is concerning, and we recognize that clear, consistent communication about our standards is essential. We're glad to hear that you love the car itself, and we want to make sure situations like this are properly addressed. Please reach out to our Sales Manager, Steve Porter, at 602-847-8538 so we can discuss this matter further and work toward a resolution.
Replaced short block didn't even last 16k mil, refused to take any ownership. Had to tear engine to pieces to guess diagnosis. No discounts after totaling the car.
Business response:
Your feedback is important to us and we understand your frustration. We take these concerns seriously and would like to speak with you further about this. Please contact Russ Schwartzman, our Service Director, at 602-847-8536 so we can discuss your situation directly and work toward a resolution.
Bad customer service wouldn't be going back
Business response:
We are disappointed to hear about your experience. Your feedback regarding the level of service you received is concerning to us, and we understand how this has affected your impression of our dealership. We recognize that exceptional customer service is fundamental to building trust and ensuring a positive experience for every visitor. The experience you've described falls short of the standards we strive to maintain, and we take your concerns seriously. We would welcome the opportunity to discuss your experience further an... read more
Reps need to be more knowledgeable on financing
Business response:
Thank you for bringing this to our attention. We understand how important it is to have knowledgeable team members who can provide clear and accurate information about financing options. Your feedback helps us identify areas where we can better support our customers and ensure everyone receives the informed service they deserve. If you would like to discuss your concerns directly please contact Rhett Hook, Sales Manager, at 602-265-6600.
10/16/25 Confusion on the expensive battery. Was told there is a warranty, was given a verbal duration then was quickly corrected to shorter one. Cannot find a warranty on the invoice or in a separate document. Called Service on 10/24/25 about 1:15 pm, was told there is a warranty and when asked where it is written on the invoice was told it does not need to and they will know. When I said if not written not sure it is true, then the Service rep repeated the statement then hung up. Good Service?
Business response:
We are sorry to hear that you feel this way about your battery service experience. Your feedback helps us identify areas where we can improve our communication and documentation processes. Please contact Russ Schwartzman, our Service Director, at 602-847-8536 so we can address your warranty documentation concerns.
DO NOT BUY A CAR HERE. DO NOT TRUST WHAT THEY SAY. I purchased a used vehicle from Camelback Volkswagen, and my experience has been nothing short of a nightmare. From the very beginning, I made it clear that safety was my number one priority. Despite that, Steve Porter (Sales Manager) lied, downplayed, and embellished details about the vehicle's prior service history, minimizing serious safety concerns. Within three weeks of ownership, the vehicle had to be brought into their service department for repairs. While the car was... read more
Why do you require me to do this part? Oh and now you want me to add a little more. This makes me want to lower my original rating and not use Carfax. Make this optional.
Business response:
We are delighted to hear that you had a positive experience with us! We understand your frustration about the review requirements, and we appreciate you taking the time to share your feedback despite the extra steps involved.
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,943 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.