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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota’s used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the ... read more
Business response:
Derrick, we are deeply concerned to read about your recent experience at our used car sales department, and we take your feedback extremely seriously. The concerns you described regarding financing transparency, cultural sensitivity, and personal boundaries do not reflect the professional and respectful standards we strive to uphold at Camelback Toyota, and your detailed account warrants a full investigation. We would like the opportunity to speak with you directly to better understand what happened, address the matter with ... read more
Our sales rep Brent Harris sold us a Sienna with a broken entertainment system. Brent failed to disclose that the entertainment system was not working and “aftermarket” and thus would not be serviceable at the dealership. When we returned home with the certified preowned car we found out the entertainment system was broken and when we brought it in for service Camelback refused to service it or compensate us in any way. Don’t buy from Camelback.
Business response:
We understand how frustrating it can be to discover an issue like this after taking your vehicle home. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841.
Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota’s used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the ... read more
Business response:
Derrick, we are deeply concerned to read about your recent experience at our used car sales department, and we take your feedback extremely seriously. The concerns you described regarding financing transparency, cultural sensitivity, and personal boundaries do not reflect the professional and respectful standards we strive to uphold at Camelback Toyota, and your detailed account warrants a full investigation. We would like the opportunity to speak with you directly to better understand what happened, address the matter with ... read more
This guy is a straight up xxxxx. He doesn’t know how to sell cars. This dealership tries to sell you so many options after already confirming a price. Do not believe anyone at this dealership, especially Lon. He is a snake in the grass who will lie to your face and he enjoys doing it. This guy is literally one of the worst human beings I’ve ever met in my entire life. Please do not do business with this dealership.
Business response:
What you’ve described falls far short of the respectful, transparent, and customer-focused service we strive to provide every guest at our dealership. While we respect your perspective, we also want to ensure that any concerns — especially those involving individual team members — are addressed fairly and thoroughly. We invite you to reach out directly to Katrina Coscarelli, our Client Relations Director, who is here to listen, investigate your concerns, and work toward a resolution. She can be reached at kcoscarelli@camelba... read more
Terrible customer service, laughed in my face. I waited 5 weeks to reserve a vehicle being built. They tried to add 3k in dealer add ons without any explanation. I wanted none of the add ons. He told me that it wasn’t in his best interest to sell me the car because he would make more money if I didn’t reserve the vehicle. I will never purchase from Camelback Toyota. I will post on social media and tell everyone I know to never purchase at this dealership. Total rip off.
Would not recommend. I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently call Andre in the service department to follow up. He was not proactive and indifferent. At one point he asked me to send him a photo of the piece that needed to be replaced. I did (even though the dealership should have had that on record since they sold the car..). He had me bring the car in the get the part replaced but upon arriving, said he actually didn’t... read more
Business response:
We understand how frustrating it must have been to wait so long for the side mirror replacement and to make extra trips without the part being ready. It’s clear that the communication from our team didn’t provide the clarity and support you deserved during this process. If you’d like to discuss this further or get assistance, please reach out directly to our Service Manager, Jimmy, at cbtservice@vtaig.com.
Would not recommend. I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently call Andre in the service department to follow up. He was not proactive and indifferent. At one point he asked me to send him a photo of the piece that needed to be replaced. I did (even though the dealership should have had that on record since they sold the car..). He had me bring the car in the get the part replaced but upon arriving, said he actually didn’t... read more
Business response:
We understand how frustrating it must have been to wait so long for the side mirror replacement and to make extra trips without the part being ready. It’s clear that the communication from our team didn’t provide the clarity and support you deserved during this process. If you’d like to discuss this further or get assistance, please reach out directly to our Service Manager, Jimmy, at cbtservice@vtaig.com.
I had a very disappointing experience with CamelBak Toyota. I was told they would honor a specific price on a vehicle, so I went in for a test drive and asked for the paperwork to move forward. After waiting with no follow-up, I had to call them myself, only to be told by the manager that the price the sales representative gave me was not something they could actually offer. This kind of miscommunication and wasting a customer’s time is unacceptable. I expected more transparency and professionalism.
I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keep... read more
Business response:
Not receiving your contract and the way the “free detail” appointment was handled fall short of the service we strive to provide. The lack of communication about your car being kept overnight and the concerns about the detailing and damage are understandable frustrations. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address your concerns.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.