This profile has been claimed by the business owner or representative.
Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keep... read more
Business response:
Not receiving your contract and the way the “free detail” appointment was handled fall short of the service we strive to provide. The lack of communication about your car being kept overnight and the concerns about the detailing and damage are understandable frustrations. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address your concerns.
The actual sales and purchase experience was good and my sales person, Karim, was very helpful and treated me very well. However, a week after buying my 2021 Tundra, I noticed the brakes were squealing and found out from my mechanic that the truck needed the rear rotors replaced. However, when I reached back to the sales team and the dealership to see if they would help me fix that. Which seems to be the right thing to do even though it’s a used vehicle. They proceeded to give me the runaround and ignore my request. Which is... read more
The actual sales and purchase experience was good and my sales person, Karim, was very helpful and treated me very well. However, a week after buying my 2021 Tundra, I noticed the brakes were squealing and found out from my mechanic that the truck needed the rear rotors replaced. However, when I reached back to the sales team and the dealership to see if they would help me fix that. Which seems to be the right thing to do even though it’s a used vehicle. They proceeded to give me the runaround and ignore my request. Which is... read more
dont bother with this dealership. They try and drag you into their dealership because they won't give you a price online or over the phone. After several weeks I say I don't want their dealer addons ($2700 of non value stuff). Manager says ok they can make it work and schedules an appointment. They tell me the car will be there Monday. He wanted me first thing Monday but I explain I have work, I can go in the afternoon. I get there and have to wait 30 minutes when I had an appointment. Next, I get his associate (dude never c... read more
Business response:
We understand how frustrating it must have been to feel like you weren’t being given clear or consistent information throughout the process. When someone takes time out of their day and comes in expecting a vehicle to be available—especially after setting an appointment—it’s absolutely fair to expect things to be ready and straightforward. We strive to create a better, more respectful experience than what you've described here. If you're open to it, Katrina Coscarelli, our Client Relations Director, would appreciate the chan... read more
This dealer sucks but Jeremiah is probably one of the more competent workers there and he's great
Business response:
Thanks for your feedback! We appreciate your kind words about Jeremiah. We’re continually working to improve our services and value your input. If you have any more thoughts to share, we’re all ears!
If I were permitted to rate this dealer a negative five, I would do so. Avoid this dealership at all costs. I called them about a Tundra and asked if they had it in stock since i was coming from Carefree Az. The salesman Austin said ,he was looking at it andit was in beautiful shape and asked when we can come see it. We told him we would be there in about 40 minutes, he texted us 2 times and said he would meet us, and the car would be brought to the front. To make a long story short we got there and waited for 5 minutes for ... read more
Business response:
We understand your frustration regarding the situation with the Tundra and the communication issues you faced. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com or (602) 264-2841 for further assistance.
Poor service. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. They did not diagnose the problem. Would not recommend this dealership.
Business response:
It’s important to us that our customers receive honest and thorough service. We’d like the opportunity to address your experience and ensure your concerns are properly resolved. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com so we can discuss this further.
Poor service. Upselling the services when they are not required. I Asked for the tires to be rotated and it wasn’t done. Had a noise coming from the brake system. They did not diagnose the problem. Would not recommend this dealership.
Business response:
It’s important to us that our customers receive honest and thorough service. We’d like the opportunity to address your experience and ensure your concerns are properly resolved. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com so we can discuss this further.
Dealership was decent and mark-up is less than most. We bought our Sienna in Nov '23 and love it. Unfortunately, we were let down with unmet promises - leaving with the car same day and a $300 discount from Leroy that we gave up on after following up via text and phone call 6 times with varying reasons that management was not sending it, it got lost, etc. He even conned us into giving him a 5 star rating as "it was the last one he needed for the month to meet his sales quota". Lesson learned. I would not trust him - even if ... read more
Business response:
Thank you for your feedback. We’re glad to hear you love your Sienna! We apologize for the communication issues you experienced and appreciate you bringing this to our attention. Your experience is important to us, and we’ll work to ensure better service in the future.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.