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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I was promised a $500 gift card when I purchased car and never received anything after that. Very unsatisfied with this dealer.
Business response:
We understand your frustration and would like to resolve this matter for you. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com, and she will be happy to assist you further.
I was promised a $500 gift card when I purchased car and never received anything after that. Very unsatisfied with this dealer.
Business response:
We understand your frustration and would like to resolve this matter for you. Please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com, and she will be happy to assist you further.
Worst experience ever had buying a new car never got a test drive kept at dealership over 4 hours did not get car till next day late not the time I had told them I would be home not shown how to operate anything in the car still trying to read book on my own to operate options. Never again
Business response:
Our goal is to make every interaction seamless and enjoyable, and it’s clear we missed the mark this time. This is definitely not the experience we aim to offer. Please feel free to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Worst experience ever had buying a new car never got a test drive kept at dealership over 4 hours did not get car till next day late not the time I had told them I would be home not shown how to operate anything in the car still trying to read book on my own to operate options. Never again
Business response:
Our goal is to make every interaction seamless and enjoyable, and it’s clear we missed the mark this time. This is definitely not the experience we aim to offer. Please feel free to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Overall, I am not happy with Camelback Toyota. So far, one dept doesn't seem to know what the other is doing. I was incorrectly charged for the service I received. Originally, the service documents stated NC (no charge) on my service documents. Later, I was being asked to pay over $200 what I eventually paid the dealer. From this experience and the purchasing experience of my 2023 Tundra, I doubt I will be using Camelback Toyota service dept to service my truck. I need more components in my life.
Business response:
We understand how important clear communication is, and we're sorry to hear that there was a breakdown in that area between our departments. We want to make sure this gets addressed for you, and we recommend reaching out to Jimmy, our Service Manager, at cbtservice@vtaig.com to look into this further.
I was treated just fine the day I purchased my tacoma. We even set us up to get custom leather interior (for an extra $1,000). But, after that was done they dropped the ball. I have asked repeatedly for an owner’s manual. Still haven’t received one. Now they’re emailing me that I need to return to the dealership for an emissions test! I live 2 1/2 hours away!!! I’m not happy about this!
Business response:
We’re glad your purchase of the Tacoma went smoothly and that you were happy with the custom leather interior. However, we understand your frustration regarding the owner’s manual and the emissions test request, especially considering the distance. To get this sorted out quickly, please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Issue isn't resolved after several months of calling and going in to Toyota dealer
Business response:
We understand how frustrating it can be to have an issue that persists despite multiple attempts to resolve it. We want to assure you that we take your concerns seriously and are committed to finding a solution. We recommend reaching out directly to Jimmy, our Service Manager, at cbtservice@vtaig.com, so he can personally look into the matter and ensure we get things sorted out for you.
Overall, I am not happy with Camelback Toyota. So far, one dept doesn't seem to know what the other is doing. I was incorrectly charged for the service I received. Originally, the service documents stated NC (no charge) on my service documents. Later, I was being asked to pay over $200 what I eventually paid the dealer. From this experience and the purchasing experience of my 2023 Tundra, I doubt I will be using Camelback Toyota service dept to service my truck. I need more components in my life.
Business response:
We understand how important clear communication is, and we're sorry to hear that there was a breakdown in that area between our departments. We want to make sure this gets addressed for you, and we recommend reaching out to Jimmy, our Service Manager, at cbtservice@vtaig.com to look into this further.
Issue isn't resolved after several months of calling and going in to Toyota dealer
Business response:
We understand how frustrating it can be to have an issue that persists despite multiple attempts to resolve it. We want to assure you that we take your concerns seriously and are committed to finding a solution. We recommend reaching out directly to Jimmy, our Service Manager, at cbtservice@vtaig.com, so he can personally look into the matter and ensure we get things sorted out for you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.