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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I was treated just fine the day I purchased my tacoma. We even set us up to get custom leather interior (for an extra $1,000). But, after that was done they dropped the ball. I have asked repeatedly for an owner’s manual. Still haven’t received one. Now they’re emailing me that I need to return to the dealership for an emissions test! I live 2 1/2 hours away!!! I’m not happy about this!
Business response:
We’re glad your purchase of the Tacoma went smoothly and that you were happy with the custom leather interior. However, we understand your frustration regarding the owner’s manual and the emissions test request, especially considering the distance. To get this sorted out quickly, please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
They took four hours to get just the oil change in the car was parked outside. Read it and nobody let me know that it was Ready
Business response:
We understand how frustrating it can be to wait longer than expected for an oil change, especially without clear communication on your vehicle’s status. Providing timely updates and efficient service is important to us, and we appreciate you bringing this to our attention. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss this with you directly.
Recommended unnecessary repairs (battery replacement), confirmed repairs were unnecessary by a third party (load test). Dealer refused to do anything else until battery was replaced saying they don’t believe other parties testing
Business response:
We understand how frustrating it must have been to receive differing assessments regarding your battery’s condition. Our team aims to provide the most accurate recommendations based on our diagnostics, but we also recognize the importance of customer confidence in the services we provide. If you would like to discuss this matter further, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
Samuel was great but others weren't so great. I spent 2k and got an email asking why I missed my appointment!
Business response:
Dawna, thank you for your feedback! We’re glad to hear Samuel provided great service. We apologize for the confusion regarding your appointment and appreciate your insights. Your experience is important to us, and we’re committed to improving our communication. We hope to earn that fifth star next time!
The day after I bought my car I was pulling into a store and my car died. It would not start and had no power. I opened up the hood and the battery cables were loose on the battery and bar to hold the battery was completely loose. The battery had jumped around and thrown the cable off to kill my power. I called my salesman. Told him the problem and I fixed it on my own. Easy but annoying. Yesterday I went to replace my air filter on the car.. when I was in for service 10 days ago I was told it needed replacing. I was shocked... read more
Business response:
We truly understand your frustration and it’s concerning to hear about the issues you experienced with both the battery cables and the air filter cover, especially after your recent visit to our service department. This is not the level of quality we strive to provide, and we appreciate you bringing it to our attention. We always aim to ensure that every vehicle is serviced with care and precision, and we understand how these errors may have made you feel uncertain about the quality of our work. Please don't hesitate to cont... read more
The day after I bought my car I was pulling into a store and my car died. It would not start and had no power. I opened up the hood and the battery cables were loose on the battery and bar to hold the battery was completely loose. The battery had jumped around and thrown the cable off to kill my power. I called my salesman. Told him the problem and I fixed it on my own. Easy but annoying. Yesterday I went to replace my air filter on the car.. when I was in for service 10 days ago I was told it needed replacing. I was shocked... read more
Business response:
We truly understand your frustration and it’s concerning to hear about the issues you experienced with both the battery cables and the air filter cover, especially after your recent visit to our service department. This is not the level of quality we strive to provide, and we appreciate you bringing it to our attention. We always aim to ensure that every vehicle is serviced with care and precision, and we understand how these errors may have made you feel uncertain about the quality of our work. Please don't hesitate to cont... read more
They took four hours to get just the oil change in the car was parked outside. Read it and nobody let me know that it was Ready
Business response:
We understand how frustrating it can be to wait longer than expected for an oil change, especially without clear communication on your vehicle’s status. Providing timely updates and efficient service is important to us, and we appreciate you bringing this to our attention. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss this with you directly.
The constant selling/upgrading services kinda annoying. I have manufacturer service scheduled I follow and always trying to do things early/too soon.
Business response:
Thanks for your feedback, Wright. We’re glad you found value in our services but understand how constant upselling can feel overwhelming. We’ll take your comments into account to improve our communication and service scheduling. We appreciate your insights!
Recommended unnecessary repairs (battery replacement), confirmed repairs were unnecessary by a third party (load test). Dealer refused to do anything else until battery was replaced saying they don’t believe other parties testing
Business response:
We understand how frustrating it must have been to receive differing assessments regarding your battery’s condition. Our team aims to provide the most accurate recommendations based on our diagnostics, but we also recognize the importance of customer confidence in the services we provide. If you would like to discuss this matter further, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.