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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Brought truck in to look at a dash message for system stopped see owners manual, wants to charge me 700 to recalibrate sensors, truck only has 1900 miles on it. Also has extended warranty, and they told me they couldn’t guarantee that recalibrated would fix the issue. WTH
Business response:
We understand how concerning it must be to face an issue with your truck, especially with such low mileage and while under an extended warranty. Our goal is always to provide solutions that give you confidence in your vehicle's performance, and we regret that this experience has fallen short of your expectations. We encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com
Could have been a bit more specific and knowledgeable on what was going on with the vehicle. Customer service was not great.
Business response:
We always aim to be transparent and helpful with our service explanations. To address your concerns, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can better understand the situation and ensure you receive the detailed support you need.
Your upselling is very aggressive and extremely irritating. Your people who have to do it are ok
Business response:
Our goal is to provide all of our customers with the best possible service, and we will take your comments into consideration to ensure a better experience in the future. We are glad to hear that you found our team members to be helpful, and we will continue to strive for excellence in both our service and customer interactions. If you would like to discuss this matter further, please feel free to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
My first visit was terrible. The guy at the service department had no clue what he was talking about. I still made an Appointment because Costco has a special deal for 15% off. The service advisor I was initially scheduled with wasn’t even there when I showed up. New advisor worked with me and tried to help save me money but then he told me I had to replace a part that was almost at recall levels due to safety concerns. I bought the “updated” part and installed it myself and found that the Original part was already the updat... read more
Business response:
Thanks for sharing your experience. We’re sorry to hear about the confusion during your visit. Your feedback is valuable, and we’ll work on improving our communication and service. We’re glad the new advisor attempted to help you save money. We appreciate your understanding and hope to serve you better next time.
I waited 10 minutes in the service area before anyone came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask for an update since I hadn’t heard anything, and they informed me they were still inspecting my 4Runner. It took a while longer before I received the inspection report, and overall, I was there for 3.5 hours for a basic oil change. To make matters worse, my hood no longer opens, and I am 100% certain it was working the night b... read more
Business response:
We understand how frustrating it can be to wait for an extended period, especially when the service does not meet your expectations. This is certainly not the experience we want for our customers, and we want to ensure that these problems are addressed promptly. We take your concerns seriously and would like to investigate what happened. We recommend reaching out to Jimmy, Service Manager, at cbtservice@vtaig.com.
I waited 10 minutes in the service area before anyone came to assist me, despite having an appointment. I was there for a simple oil change with no tire rotation. After 2 hours, I finally texted to ask for an update since I hadn’t heard anything, and they informed me they were still inspecting my 4Runner. It took a while longer before I received the inspection report, and overall, I was there for 3.5 hours for a basic oil change. To make matters worse, my hood no longer opens, and I am 100% certain it was working the night b... read more
Business response:
We understand how frustrating it can be to wait for an extended period, especially when the service does not meet your expectations. This is certainly not the experience we want for our customers, and we want to ensure that these problems are addressed promptly. We take your concerns seriously and would like to investigate what happened. We recommend reaching out to Jimmy, Service Manager, at cbtservice@vtaig.com.
It was no different from other dealerships. I think the employees are told not to be friendly and not to smile.
Business response:
We aim to create a welcoming atmosphere for all our customers. Your experience matters to us, and we'll work on enhancing our team's friendliness to ensure everyone feels valued.
Toyota standard upsell game on services with increasing rates$ with less service and lower quality... At least wash & vacuum my vehicle when I spent $500+. Scratched my door and called wrong person/number when vehicle's ready.
Business response:
At our service department, we always strive to maintain the high standards you expect, and it’s disappointing to hear that we missed the mark. The issues you raised regarding the quality of service, the upselling of additional services, and the communication around your vehicle’s readiness are certainly not typical of the experience we aim to provide. Please don’t hesitate to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can better understand your experience.
Toyota standard upsell game on services with increasing rates$ with less service and lower quality... At least wash & vacuum my vehicle when I spent $500+. Scratched my door and called wrong person/number when vehicle's ready.
Business response:
At our service department, we always strive to maintain the high standards you expect, and it’s disappointing to hear that we missed the mark. The issues you raised regarding the quality of service, the upselling of additional services, and the communication around your vehicle’s readiness are certainly not typical of the experience we aim to provide. Please don’t hesitate to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can better understand your experience.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,854 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 7:00 p.m.