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Camelback Toyota Service
- Auto Repair
- Phoenix, AZ
About this business
Location details
1550 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I thought it was going to be great but overall it was a shady deal, for someone not to tell you that their adding premium coverage and gap coverage without your consent which is almost 4,000 dollars is extremely unprofessional and wrong.
Business response:
We understand your concerns regarding the additional charges for premium and gap coverage. Transparency is something we value, and it's disappointing to hear about your experience. To address this matter thoroughly, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com
I came in for a regular mileage warranty work. The representative that was assigned was named Titus. I arrived on time (7:00 am) and he was late but he was not the original person that was assigned. He had me open my engine compartment and told me to look. I didn’t see ant problem and he started talking about the battery terminals being dirty. He also said my warranty covered tire rotation but I told him I just bought new tire a week before. He kept telling me how great my warranty was and how he didn't know there were warra... read more
Business response:
Our goal is always to provide transparent, efficient, and respectful service, and it’s clear we fell short of that standard in this instance. The concerns you raised about the upselling of unnecessary services, the lack of clarity around recommendations, and the additional charges warrant our full attention. The interactions you described do not align with the level of professionalism we strive to maintain. To address your concerns thoroughly and ensure we improve, we encourage you to reach out to Jimmy, our Service Manager,... read more
Rude lot attendant who checked me in, manager didn’t apologize or plan correction. Poor communication during service appointment so additional items not addressed. No one came to tell me in waiting area that car finished. Completely different experience at Bell Toyota. Won’t return.
The rep that assisted my elderly mother was rude. He didn’t provide any info on questions she’s had. This has happened time and time again. Y’all need to train your reps with good customer service and empathy towards elderly or women in general.
Business response:
We understand how important it is to provide exceptional service to all of our customers, especially those who may need extra assistance. We regret that your experience did not meet our standards and we are committed to improving the training of our team members to ensure better interactions moving forward. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
They’re ok, not great. Finance office is a high pressure sales experience which ruins the car buying experience.
Business response:
It's disappointing to hear that the experience in our finance office felt high-pressure, as this is not the environment we strive to create for our customers. We want every step of the car-buying journey to be enjoyable and straightforward. To address your concerns further and ensure we improve, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Service completed was fine. My service pro was not a good experience. Was running behind so never met him until multipoint discussion in which he was very unprofessional and disrespectful to me talking down on me.
Business response:
We understand how important it is to feel respected during any interaction, and we regret that this was not your experience. We take your concerns seriously and want to make it right. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.
Had my drive train worked on at this dealership and returned my vehicle with fluttering noise coming from the driver side engine bay( which I never had that issue) had told return back the next day to have them fix it and sit at the dealer for another 6 hours. They also missed a Cracked tranmission mount and was advised to re-open the insurance claim and deal with my insurance company once again which I did not want to do. My car is now making a whining noise from the wheel where they replaced the wheel bearings. Once I got ... read more
Business response:
We understand how frustrating it must be to deal with these unexpected issues after servicing your vehicle. Your concerns about the noise from the driver-side engine bay, the cracked transmission mount, and the whining noise from the replaced wheel bearings, as well as the damage to your car's roof, are serious matters that deserve our full attention. We strive to provide thorough and quality service, and we deeply regret that your visit fell short of expectations. We encourage you to reach out to Jimmy, our Service Manager,... read more
Frequently asked questions about Camelback Toyota Service
How is Camelback Toyota Service rated?
Camelback Toyota Service has a 4.6 star rating with 3,136 reviews.
When is Camelback Toyota Service open?
Camelback Toyota Service is closed now. It will open at 7:00 a.m.