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Care Station Medical Group
- Urgent Care
- West Orange, NJ
About this business
Location details
456 Prospect Ave., West Orange, NJ, 07052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Horrrible. Won't ever be coming back. Incompetent doctor. Came in complaining of sore throats and never even checked my neck for swollen glands. Just treated me with antibiotic. Not even sure I had strep. Was sick all week.felt like a fake doctor!
Business response:
Hi Karen , This is Erica from Care Station. Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that we fell short of your expectations on this visit. Please allow 3 - 4 business days for one of our staff members to look into the matter and reach out to you. Please feel free to call us if you need more immediate attention to the matter. Sincerely, Erica Patient Care Team Care Station Medical Group
Went in for sore throat. Doctor never even checked my glands or chest. Prescribed antibiotic .and not so sure if my illness wasn't viral. Was sick for a week. Would never go back there again.
Business response:
Hi Karen , This is Erica from Care Station. Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that we fell short of your expectations on this visit. Please allow 3 - 4 business days for one of our staff members to look into the matter and reach out to you. Please feel free to call us if you need more immediate attention to the matter. Sincerely, Erica Patient Care Team Care Station Medical Group
I really like the stuff and place and they always give me good service but last time I went for a blood work . while I was in the waiting room for 1hr 30 mnts I got a earache so I ask if I can see the dr nurse told yes but you need to wait I’m ok with that they move me to room 8 I I can hear them complaining why my name was in the list again the nurse said she ask for the dr and I hear them complaining about ( for real why) well yes for real and why because I didn’t feel good and that the service you offered so that why I... read more
Business response:
Hi Idalma , This is Erica from Care Station. Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that we fell short of your expectations on this visit. Please allow 3 - 4 business days for one of our staff members to look into the matter and reach out to you. Please feel free to call us if you need more immediate attention to the matter. Sincerely, Erica Patient Care Team Care Station Medical Group
The doctor comes in for two seconds and makes you feel like nothing is getting done. None of the staff really know what is going on. It’s a very unprofessional atmosphere. I hear the staff talk about patients in a rude way as if no one is around them to hear. The staff didn’t even know how to give me a copy of the physical I needed and they forgot to get my consent on vaccine/blood work.
Business response:
Hi Julia , This is Erica from Care Station. Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that we fell short of your expectations on this visit. Please allow 3 - 4 business days for one of our staff members to look into the matter and reach out to you. Please feel free to call us if you need more immediate attention to the matter. Sincerely, Erica Patient Care Team Care Station Medical Group
I had to wait 2 hours before I was brought to the Physician's room. Then on top of that, I had to wait another hour before I saw the Physician. I mean all she had to do was look at my ear and see that it was clearly infected, but no !!! She then tried to make me stay longer by having me wait for a strep test, but it gets better, I waited for another 45 mins only to be told that she had cancelled the strep test. - keep in mind the only way I found out about it being cancelled was after I left the room to tell the nurse I had ... read more
Business response:
Hi Jonathan , This is Erica from Care Station. Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that we fell short of your expectations on this visit. Please allow 2-3 business days for one of our staff members to look into the matter and reach out to you. Please feel free to call us if you need more immediate attention to the matter. Sincerely, Erica Patient Care Team Care Station Medical Group
I am new to New Jersey, and I patronize Care Station Group in hopes that it was a place of integrity. It is disconcerting for me to have carefully expressed my problems and concerns to PA Johanna, and have her assure me that she would call in the prescriptions I requested only to go to the pharmacist four times, and the prescriptions were not ever called in. Meanwhile, I am in pain and she is on vacation for an entire week. I have called Care Station six times and I get different answers about what’s going on. I would not re... read more
Business response:
Hi Darry , This is Erica from Care Station. Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that we fell short of your expectations on this visit. Please allow 2-3 business days for one of our staff members to look into the matter and reach out to you. Please feel free to call us if you need more immediate attention to the matter. Sincerely, Erica Patient Care Team Care Station Medical Group
The wait is too long, even with a scheduled appointment
I visited the clinic late Sunday afternoon. The doctor told me he was calling in a prescription to CVS. CVS pharmacy was closed and I could not get the prescription. I called the clinic 2x leaving messages, hoping they could provide an alternate solution. Unfortunately no one ever called me back.
The service was terrible you made me wait entirely too long to give me the results of my EKG if I had been having a heart attack it would’ve been really bad why did I have to wait so long and not come out until the waiting area and the doctors were just sitting around what are you going to give me more test than necessary such as a stress test so I left no one tried to stop me to give me the results of my EKG and the doctor just looked at me as I walked out .
Business response:
Hi Steven , This is Erica from Care Station. Thank you for providing your feedback. We set a high standard for ourselves and are truly sorry to hear that we fell short of your expectations on this visit. Please allow 2-3 business days for one of our staff members to look into the matter and reach out to you. Please feel free to call us if you need more immediate attention to the matter. Sincerely, Erica Patient Care Team Care Station Medical Group
Frequently asked questions about Care Station Medical Group
How is Care Station Medical Group rated?
Care Station Medical Group has a 3.9 star rating with 1,372 reviews.
When is Care Station Medical Group open?
Care Station Medical Group is closed now. It will open at 8:00 a.m.