Head of BDR Enablement at Birdeye in Gurugram, India - Apply now!

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do?

Come thrive at Birdeye, and help us build the future of Experience Marketing. Ranked as the 2021 Best Places to Work, 2021 Top WorkPlaces for Managers and Technology Fast 500 for 2018, 2019 and 2020, Birdeye is changing the way businesses interact with customers. As relentless innovators, we make excellence a habit. We know building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. Apply now and find out why Birdeye is rated Top Places to Work.

Birdeye is looking for a qualified Head of BDR Enablement who can build, grow, and scale Birdeye’s global BDR organization. The individual in this role will be responsible for designing talent development programs and building enablement resources. The role will report to the VP of Sales Development and into the marketing organization, will have 1 direct report in the US and a team of 3 to start. Will work closely with the Sales and Sales Enablement team. You must be a seasoned enablement professional looking to have impact at scale with a track record of operational excellence.

Enablement Programming

• Onboarding: Design and optimize a comprehensive onboarding program for new BDR hires in the US, India, and the UK.
• Team Management: Lead a direct report and a team of 3 to deliver effective onboarding and closely collaborate with sales enablement team
• Collateral Refresh: Analyze and update enablement materials, including collateral, messaging, and email templates.
• Coaching Frameworks: Develop coaching expectations and frameworks for BDR management.
• Product Training: Partner with product marketing to ensure BDRs are trained on new product launches and messaging.
• Documentation: Author documentation and create learning paths for new hires and in-seat BDRs.
• Call Coaching: Build call coaching plans and define call scorecards to assess performance.

Campaign Alignment

• SDR Enablement Strategy: Own the enablement strategy for SDRs related to major marketing campaigns.
• Playbook Development: Design, deliver, and continuously update BDR playbooks aimed at maximizing meetings set for sales.

• Based in India
• Bachelor's degree
• 8+ years of experience in B2B sales, leadership, and enablement

Education: Bachelor's degree

Experience: 8+ years in B2B sales, leadership, and enablement, with at least 5 years in a dedicated enablement role, preferably supporting BDRs in a high-tech B2B SaaS environment.

Organizational Skills: Highly organized, able to execute tasks autonomously and efficiently.

Process Development: Proven experience in creating new processes and workflows.

Coaching Expertise: Demonstrated ability to train and coach sales talent in prospecting and qualification techniques.

Project Management: Track record of successfully delivering on enablement project plans while proactively identifying and resolving obstacles.

Documentation Skills: Ability to translate business process changes into clear documentation and training content.

Content Creation: Experience in authoring training materials, process documentation, and supporting onboarding initiatives.

Technical Proficiency: Expertise in the following platforms:

• Salesforce
• Outreach or Salesloft
• Call analytics software
• ZoomInfo
• LinkedIn Sales Navigator

Communication Skills: Exceptional verbal and written communication, organizational, and time management skills.

Work Environment: Experience thriving in a fast-paced environment.

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.