Business Development Representative, Enterprise at Birdeye in Sydney, Australia - Apply now!

POSITION OVERVIEW

Birdeye is seeking a highly motivated and experienced Enterprise Business Development Representative to spearhead our outbound sales efforts in the Southeast Asia (SEA) region, with primary focus on Singapore and Malaysia. This role is critical to our regional expansion strategy and will be responsible for generating qualified pipeline for enterprise accounts across the SEA

market.

As an Enterprise BDR, you will leverage your deep understanding of the Singapore and Malaysian markets to identify, engage, and qualify high-value prospects in the SaaS/MarTech space. You will work closely with Account Executives to build a robust sales pipeline and drive revenue growth in this strategic region.w we can help improve their customer experience, reputation, and growth. This is a high-impact role that combines outbound prospecting, consultative outreach, and pipeline development for our sales team.

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

KEY RESPONSIBILITIES

Outbound Prospecting & Lead Generation

• Execute strategic outbound prospecting campaigns targeting enterprise companies (500+ employees) in Singapore and Malaysia
• Research and identify key decision-makers and buying committees within target accounts
• Develop and maintain a robust pipeline of qualified opportunities through multi-channel outreach (cold calling, email, LinkedIn, video messaging)
• Conduct 60-80 high-quality prospecting activities daily including calls, emails, and social touches

Market Development & Strategy

• Build and maintain deep knowledge of the Singapore and Malaysian enterprise markets, including industry trends, competitive landscape, and buying behaviors
• Collaborate with marketing to develop region-specific messaging and campaigns that resonate with SEA buyers
• Identify market opportunities and provide feedback to sales leadership on market trends and competitive intelligence
• Adapt outbound strategies based on cultural nuances and business practices in Singapore and Malaysia

Qualification & Discovery

• Conduct initial discovery calls to understand prospect pain points, business objectives, and technical requirements
• Qualify leads based on BANT/MEDDIC or similar qualification frameworks
• Articulate Birdeye value proposition and ROI to C-level executives and senior decision- makers
• Schedule qualified meetings and demos for Account Executives with enterprise prospects

Sales Collaboration & Pipeline Management

• Work closely with Account Executives to develop account-based strategies for target enterprise accounts
• Maintain accurate and up-to-date records in Salesforce CRM
• Achieve and exceed monthly/quarterly targets for qualified opportunities and meetings booked
• Participate in regular pipeline reviews and forecast calls

Relationship Building

• Build and nurture relationships with key stakeholders in target accounts
• Serve as the first point of contact and brand ambassador for Birdeye in the SEA region
• Maintain consistent follow-up cadences with prospects throughout the sales cycle

Experience

• 3-5 years of proven B2B sales or business development experience, specifically selling from Australia into Singapore and Malaysia
• Demonstrated success in outbound prospecting and lead generation for enterprise accounts
• Track record of consistently meeting or exceeding quota/targets in a metrics-driven environment
• Experience with full sales cycle from prospecting through close (or handoff to AE)

Industry & Market Knowledge

• Required: Experience in SaaS and/or MarTech industries
• Deep understanding of the Singapore and Malaysian business landscape, buying behaviors, and cultural considerations
• Knowledge of enterprise sales processes and complex buying cycles
• Familiarity with customer experience, reputation management, or related technology sectors is highly desirable

Technical Skills

• Proficiency with CRM systems (Salesforce preferred)
• Experience with sales engagement platforms (Outreach, SalesLoft, Apollo, or similar)
• Strong working knowledge of LinkedIn Sales Navigator and other prospecting tools
• Comfortable with video conferencing and presentation tools (Zoom, Teams, etc.)

Communication & Language

• Excellent verbal and written communication skills in English
• Ability to communicate effectively with C-level executives and senior decision-makers
• Strong presentation and storytelling abilities
• Additional language skills (Mandarin, Bahasa Malaysia, Tamil) are a plus

PREFERRED QUALIFICATIONS

• Bachelor degree in Business, Marketing, Communications, or related field
• Experience selling customer experience, reputation management, or marketing technology solutions
• Previous experience working for a high-growth SaaS company
• Familiarity with account-based marketing (ABM) strategies and execution
• Experience working across multiple time zones (Australia, Singapore, Malaysia)
• Proven ability to navigate complex organizational structures in enterprise accounts
• Strong network or existing relationships within Singapore/Malaysian enterprise market

REQUIRED SKILLS & COMPETENCIES

Core Sales Skills

• Prospecting Excellence: Ability to identify and engage high-value prospects through creative and persistent outreach
• Active Listening: Strong discovery skills to uncover pain points and business needs
• Value Selling: Ability to articulate ROI and business value rather than features
• Objection Handling: Skilled at addressing concerns and moving conversations forward
• Time Management: Excellent organizational skills to manage high activity volume

Business Acumen

• Strong understanding of enterprise business challenges and priorities
• Ability to speak credibly with C-suite executives about business outcomes
• Strategic thinking to identify opportunities within target accounts
• Commercial awareness of the SEA market dynamics

Personal Attributes

• Self-Motivated: Thrives in a remote environment with minimal supervision
• Resilient: Comfortable with rejection and maintains positive attitude
• Competitive: Driven to win and exceed targets consistently
• Coachable: Open to feedback and continuous improvement
• Collaborative: Team player who shares insights and best practices
• Adaptable: Flexible and able to pivot strategies based on market feedback
• Cultural Intelligence: Sensitive to and respectful of cultural differences in business practices

Digital & Technical Aptitude

• Tech-savvy with ability to quickly learn new tools and platforms
• Strong data analysis skills to track metrics and optimize performance
• Ability to create compelling email and social media content
• Comfortable with remote collaboration tools

KEY PERFORMANCE INDICATORS (KPIs)

• Number of qualified opportunities created (monthly/quarterly targets)
• Number of meetings/demos scheduled with enterprise prospects
• Conversion rate from prospect to qualified opportunity
• Pipeline value generated
• Daily/weekly activity metrics (calls, emails, connections)
• Time to first meeting/qualification
• Customer Acquisition Cost (CAC) efficiency

COMPENSATION & BENEFITS

• Competitive base salary + uncapped commission structure
• Performance-based bonuses and incentives
• Comprehensive health and wellness benefits
• Professional development and training opportunities
• Modern tech stack and tools to enable success
• Remote work flexibility
• Travel opportunities to Singapore and Malaysia for client meetings and events
• Career advancement opportunities in a high-growth company

WORKING CONDITIONS

• Location: Remote (Australia-based)
• Hours: Must be able to work hours that overlap with Singapore/Malaysia business hours (SGT/MYT)
• Travel: Occasional travel to Singapore and Malaysia (approximately 10-20% of time) for market development, client meetings, and team events
• Work Environment: Fast-paced, metrics-driven sales culture with high expectations for performance

WHY JOIN BIRDEYE?

• Be part of a proven, industry-leading platform with 150,000+ customers globally
• Ground-floor opportunity to build and shape the SEA market
• Work with cutting-edge MarTech and AI-powered solutions
• Collaborative, supportive team culture with strong leadership
• Clear path for career progression from BDR to Account Executive and beyond
• Comprehensive training and enablement program
• Make a real impact on business growth in a strategic market