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Caring Hands Animal Hospital - Ashburn
- Veterinarians
- Ashburn, VA
About this business
Location details
43300 Southern Walk Plaza, Suite 124, Ashburn, VA, 20148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
***Updated 2/10/2020*** I don't know what is going on but we've been here a few times but this last visit was not a good experience. My cat's bloodwork was taken over a week ago. I see the results posted 2 days after the visit but like I can interpret that. I've called to get results and they said they would leave a message for the doctor to get back to me. Nothing yet. WTF!? Not happy and don't plan to go back. My cat could be sick that I don't know about. ---- Took my cat here for the first time today and the staff and ... read more
Business response:
Thank you for the awesome review! We are so glad to have you and your family join us. Please let us know if you ever have any questions or concerns.
I took my kitten to this office and dropped at least $500 dollars on shots and check ups. I know very minimal about cats, as this is the first time i've had one. When i took her the very last time it was because of behavioral issues. She had become uber affectionate, keeping me up hours on end at night because of her howls, and trying to escape to the outside. The vet at this office told me she had never heard of such a thing? Really? After taking her to a different vet who quickly told me My kitten was in heat i realized t... read more
Business response:
We are saddened that you were disappointed in your last visit with us. We understand how frustrating it can be to be concerned about your pet and not receiving the information you were needing. Our office manager left a message to speak with you about how we can help remedy the situation. We look forward to speaking with you, and we appreciate your honest feedback. 3/21/2015: Thanks for the review! Please do not hesitate to let us know if you have any questions or concerns about your new baby. Welcome to the Caring Han... read more
We were with Caring Hands Animal Hospital (CHAH) for three years and it has never been perfect. From "forgetting" to vaccinate our dog, quoting us $1,200 to do a dental cleaning to losing insurance claims- there has always been something not right. We were willing to "let it go" because things do happen. Our patience has ran out after dealing with CHAH staff a week ago. This review may be lengthy, but I want to describe in detail the incompetence we experienced in how this clinic is managed. On 7/2/15 I contacted the hospita... read more
Business response:
Thank you for your feedback. The owner, Dr. Vitulli, will contact you Monday to discuss your concerns. Our client's experience is incredibly important to us and we will address your concerns at our next staff meeting. We apologize for the series of breakdown in communication. The doctor that you were scheduled with truly was at the hospital, and we had to reschedule all her appointments for the day in question. However, we are concerned about the way in which the communication occurred. We appreciate your honesty and lo... read more
Took my 4 1/2 year old lab there 3 weeks ago knowing something was wrong ,but not sure what. $1043 later, they still didn't know any more than I did. He had a 105.5 fever which they did bloodwork, x-rays,and IVs - but no diagnosis. Sent him home with antibiotics and when we went back the next day, his temperature was normal. He finished his meds over the weekend and seemed fine, but I came home yesterday and found him dead. I called to ask them for help and they said no one was available, but after my outrage was clear, the... read more
Business response:
We appreciate your feedback and speaking with us on the phone. We are truly sorry for your loss. It is difficult to lose a pet, and especially hard when one is left with questions. Each and every pet we see is incredibly special to us and we want to provide care for them that we would want our own pets to receive. Please know that we are always here for you and to answer any questions you have, the best we can.
The only time I will ever use this vet again is if I need a prescription refill. I have an English bulldog who has been hospitalized on a ventilator, and she also had a bronchoscopy done this past fall with South Paws, all before she was a year old. They had highly recommended NOT to put her under anesthesia until was perfectly healthy. I brought my dog to Caring hands because she was having some sort of skin issue, and she had also been coughing lately (which is what she had been doing last year before she was hospitalized)... read more
Business response:
Ms. P, Thank you for your review. We appreciate your feedback and will utilize it to create a better experience for both our patients and our clients. I left a message on your phone last week to touch base and see if you would be willing to discuss the concerns you had about your visit with us. Please know that we are always here to discuss any questions or concerns you may have, now or in the future. - Rachel Ray, Practice Manager
I brought my dog in for an illness. The doctor was very friendly and thats why im giving a 2. Thats where it stops. The medicine i was given didnt help her at all. Not sure if they even knew or cared about the issue. Every dog is different and it feels like mine was just another pet. I dont feel she was treated as if she belonged to them. Upon departure they had issues with there credit card machine. 2 days later i had a duplicate charge from them. I called to resolve it and the manager said they could do nothing and i need ... read more
Frequently asked questions about Caring Hands Animal Hospital - Ashburn
How is Caring Hands Animal Hospital - Ashburn rated?
Caring Hands Animal Hospital - Ashburn has a 4.6 star rating with 364 reviews.
When is Caring Hands Animal Hospital - Ashburn open?
Caring Hands Animal Hospital - Ashburn is open now. It will close at 8:00 p.m.