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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Fair הזמנו חדר ללילה עם ארוחת בוקר, הגענו לקראת השעה שש בערב, לישון ולהמשיך בדרך, כשביצענו צ׳ק אין נשאלנו אם אנחנו רוצים לוותר על ארוחת הבוקר? מדוע? שאלנו ונאמר לנו אולי תקומו מוקדם, ארוחת הבוקר תוגש לחדש בין שמונה לשמונה וחצי. בסופו של דבר ארוחת הבוקר כללה תפוח אחד, תפוז אחד, קרטון חלב קטן, מעט דגני בוקר שהגיעו בכלי חד פעמי ודייניש ארוז בשקית שלא נראה טוב... מיותר לציין שארוחת הבוקר הושארה כפי שהיא... החדר היה גדול, די חשוך והורגש ריח חזק של תחב. עושה רושם שהמקום לא בנוי לאורחים חוזרים... היתרון היחיד במקום היה המיקום והעוב... read more
Not a good value for our money The person in the reception was rude. He would barely reply to any of our questions when we arrived. The coffee machine in the room didn't work so we tried calling him to the reception and we literally saw from our room window how he picked the call and then instanly hang up, without saying anything! He did did at least 3 times. The rooms are small and with old equipment - even if well conserved. The breakfast is more like a snack : for two people we got one small milk and a small bowl of cerea... read more
Business response:
Dear Tania, We are extremely gutted to know that your experience did not match your expectations and we regret missing the mark! We are sincerely apologetic for all the inconveniences that marred your stay. We will surely instruct our staff to be more courteous and polite towards the guests and their queries or requirements since a rude behavior has no place in our property and is in general, unacceptable. We are sorry on behalf of our personnel. Again, the rooms might be having a peculiar smell as a result of the liquid cle... read more
Un Motel! È una struttura da "on the road" pertanto zero servizi, zero accoglienza..si va solo per dormire. La colazione nel cestino che lasciano fuori la porta alle ore 8 del mattino..modo originale e simpatico di presentarla.
Fair The breakfast was a joke
Business response:
Dear Charles, We are disappointed to learn that our breakfast service did not impress you. Generally, most of our customers enjoy this service. But we value your feedback and we will try our best to keep improving the service. Hope this will not dissuade you from visiting us in the future! Best Regards, Ray, Customer Care Team
Poor Expensive for what it was, dirty, gross shower Location
Business response:
Dear Guest, We are extremely disappointed to learn about your recent experience. We are sorry that we could not really impress you with our service. We will surely try our best to make it better for you. Again, we will pass your feedback regarding the shower and do the needful. We apologize for the inconvenience and hope that this will not dissuade you from visiting us in the future! Best Regards, Ray, Customer Care Team
Over priced for quality of room. Room was old, outdated decor and repairs. Globes in bathroom were not matching set. No screens on windows. Bed uncomfortable. Old bedspread. Same thing served each morning in breakfast basket Location. Close to downtown
Business response:
Dear Cynthia, We are sorry to hear from your feedback that you did not quite enjoy your stay with us. We are extremely apologetic for not meeting your expectations this time. However, let us assure you that we have taken note of all the things that you believe we should improve and will surely try our best to work upon it. Thanks for your valuable feedback. We hope to serve you even more successfully in the future! Best Regards, Ray, Customer Care Team
Hated hated, bad unsafe and not what we were supposed to have. The hotel was dirty, the hotel had no staff most of the time. There was just a note on the door to call. We complained that the fan kept shutting off. It was never fixed. You could not open the windows there were no screens on them. There was a thermostat but it didn’t work. Awful place Near downtown
Business response:
Dear Suzanne, We are extremely disappointed to learn that you did not really enjoy your stay with us. We surely aim to provide the best to our guests. But it seems, we have failed to meet your expectations. We are currently looking into this and will get the fan and the thermostat fixed to avoid future inconvenience. We sincerely apologize for our shortcomings and we request you to give us another chance to rectify all the wrongs. Best Regards, Ray, Customer Care Team
Okay Un des réceptionnistes À peine aimable La localisation
Good location. The room had only one window, and window was impossible to open, it was blocked. There was no airflow in the room. Thank goodness for the ceiling fan, but even with that at was very stuffy. Room smelled like old dirty carpet. Coffee in the lobby.
Business response:
Dear Irina, We are sorry to hear about your recent experience with us. We are currently working on bringing about several improvements for the sake of our customers. Hopefully, you will not have such a terrible time in the future. We are extremely apologetic for the inconvenience caused! Best Regards, Ray, Customer Care Team
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.8 star rating with 2,240 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.