This profile has been claimed by the business owner or representative.
Carmel Oaks Inn & Suites (Clarion Collection)
About this business
I will not use booking .com agine the manger could of gave me a deal since he didn't have a room I Location only No no no it was not what I asked for thay did not accommodate me or try to give me a room I booked for. To small room no fireplace or balcony like the web page stated
Business response:
Dear Michelle, Thank you for letting us know your thoughts clearly. However, we are sorry if the room was not of the perfect size and could not provide you with what you had been looking for. We will make sure that nothing as such is conveyed on the website which conveys a wrong message to our guests. We look forward to hosting you better in the future! Best Regards, Ray, Customer Care Team
Warten auf Rechnung Dass bis heute die bezahlte Hotel Rechnung nicht angekommen ist Die Top Lage
Okay No air conditioning. TV remote did not work properly.
Business response:
Dear Richard, Thank you for sharing your experience with us! We are sorry to hear about the inconveniences that marred your time with us! We apologize for the absence of air conditioner due to the usual weather conditions. However, we will still give it some thought by passing your valuable feedback to the management. Also, we are sorry for the issue with the TV remote. But we will fix this issue as soon as possible. We hope to make your next stay better! Please, keep visiting! Best Regards, Ray, Customer Care Team
Fair Acomodação é boa. O café da manhã é muito fraco para os padrões americanos. Atendimento grosseiro!
One night stay at best. Not the most frendliest staff, too transactional. Bed comfortor and decorative pillows dirty so does not make one feel too comfortable about sheets. Room is too small and provides absolutely no place to store luggage/belongings. No comfortable place to sit and eat. This establishment is at best a one or two night stay at most. We were scheduled for 3 nights and we left after 2 nights leaving our money behind. The daily breakfast outside your door, the mattress was comfortable, and mostly its location ... read more
Business response:
Dear Antonio, Thank you for your feedback! However, we are disappointed to hear that you left without a first-rate experience. We are sorry for all our shortcomings! Your feedback is valuable to us! We definitely believe that the cleanliness and upkeep of the rooms and overall property is an important factor in making the stay pleasant for the guests. We will surely consider your suggestion in this regard and pay more attention to the maintenance of cleanliness. We are looking for upgrades to make the property even better. W... read more
Disappointing
Fair
Disappointing
Pleasant The pictures on booking .com do not resemble the room we had 304 and think the hotel must have staged a bedroom . There was a smell of damp , coming from closet walls which were soft in places.Carpet was old and fraying . Bathroom cabinet was ancient . Room was generally dark and depressing.A large sign in the room said free high speed internet , but we could only receive it sat on the toilet or by going outside the room door. No real breakfast facilities available except a token continental delivered to your room i... read more
Business response:
Dear Paul, We are sorry to hear that you did not have a quality experience! We sincerely apologize for not meeting your expectations. We will surely take note of all the necessary improvements that have been mentioned by you and will try our best to finish them all for the better guest experience. Currently, we are working on certain upgrades with which we want to improve our facilities and customer experience. Also, we will ask our technical team to look into the issue with the internet and get it fixed. We hope to serve yo... read more
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.8 star rating with 2,240 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.