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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Poor
Very unsatisfactory Everything look dirty & You can tell the low quality of the room like carpet & sheets , dripping rain from thy roof over livingroom & bathroom tks Nothing
Business response:
I apologize for that we were not able to meet your expectations and we welcome your feedback in order to improve our service.
The heater in room was not sufficient for size of room. TV did not work ask the hotel guy to give us some kind of discou Cold room. Cold floors no tv as advertised free movies on HBO also free breakfast which consists of corn flakes and a apple and banana. Only think good was restaurant close by but other hotels were close by as well.
Business response:
Dear Candie, Thank you for posting a review of your recent stay. We are glad that you liked the location. However, we are sorry about the inconvenience you faced. Please know that you can always ask for a room change in such cases. We are also sorry if the breakfast was not entirely to your liking. However, our plan is to improve and make it better for our guests in the future. We hope that you will give us a second chance! Best Regards, Ray, Customer Care Team
Fair Some of the the throw pillows were torn, the phone didn’t work. The microwave was dirty.
Business response:
Hi Johnny, Thank you for your valuable feedback. We are sorry to hear that you did not have the standard of experience that we aim to provide. We are sorry about the throw pillows and phone. We will definitely fix both these situations. Again, we have noted your feedback regarding the grungy microwave and will surely alert our staff to do the needful in this regard. We hope that you will give us another chance to make things right for you! Best Regards, Ray, Customer Care Team
Nice place but overcharged and did not refund They charged me $50 over the booking.com price and told me it was a security deposit (since when does any hotel charge a security deposit). When I checked out, I inquired about the refund and they said it would happen automatically. I've been home for more than 48 hours now and no refund. I won't stay there again. Nicely maintained property with parking, breakfast in a basket at your doorstep in the morning, and prime location.
Business response:
Hi Coral, Thank you for sharing your valuable feedback with us. We are glad that you found the place well-maintained and liked the parking, breakfast, and location. However, we are sorry for the inconvenience you might have faced over the security deposit. As per the general policy, we charge our customers a security deposit which is then refunded to their account. Usually, it takes up to 3-7 days for the money to reflect on your account. However, in some cases and based on the institution, the amount of time taken for this ... read more
An old motel is not a hotel. This is an aging property, worn and down-at-the-heel, slightly musky smelling. Pleasant enough but no where near worth $200 a night.$75 would be about right. Very good location. But then, it's a small town.
Should have been a relax. 3 night B-day trip, exhausted and cranky. $736. pd.dbl+for Vets wkend 3nt Walls were thin. neighbors were both chronic coughers. The sleep and bed were honestly the worst we have ever had in a hotel. The bed rocked and rolled when either of us moved a muscle. It also creaked and rattled loudly with every move from either of us. It was like a trampoline on a noisy wooden creaky boat. We were both awake for much of three nights. The toilet drip-dripped-dripped all night. The bedding was lower quality.... read more
Business response:
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Ray, Custome... read more
I will not use booking .com agine the manger could of gave me a deal since he didn't have a room I Location only No no no it was not what I asked for thay did not accommodate me or try to give me a room I booked for. To small room no fireplace or balcony like the web page stated
Business response:
Dear Michelle, Thank you for letting us know your thoughts clearly. However, we are sorry if the room was not of the perfect size and could not provide you with what you had been looking for. We will make sure that nothing as such is conveyed on the website which conveys a wrong message to our guests. We look forward to hosting you better in the future! Best Regards, Ray, Customer Care Team
Warten auf Rechnung Dass bis heute die bezahlte Hotel Rechnung nicht angekommen ist Die Top Lage
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.7 star rating with 2,172 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.