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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Fair
We had a very close family member pass and needed to get away, and relax and clear our heads. The couch was very uncomfortable, you couldn’t watch tv from the couch, and the bed was very uncomfortable. It was quiet
Business response:
Hi Kristi, Thank you for choosing to stay with us and for your review. We make every effort to ensure that our guests have a flawless experience and so in the process, we welcome every feedback that comes our way to help us make your next stay better. We will definitely look into these issues and endeavor to make the necessary changes. We hope that your next stay would be better and enjoyable! Best Regards, Ray, Customer Care Team
Disappointing
Fair
Not worth it. Go somewhere else. As I was laying in bed I noticed something moving. I took a closer look and it was a bug!! It was a gray looking bug. I’m assuming a bug from the trees outside. I quickly got up to inspect the bed in case there were bed bugs. Upon lifting the covers, I noticed there were several black marks/stains on the cover. So I just slept with the comforter on. Thank goodness I brought my own blanket. The pillows and bedding sheets are very outdated. The walls are really thin. I can hear my neighbors nex... read more
Business response:
Hi Jeng, Thank you for taking the time to write this review and share your experience. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations, services, and amenities to better achieve this determined goal. Again, we are sorry for the inconvenience you faced that marred your time with us. We are very particular about the safety and well-being of our guests and your feedback hints at the further enhancement of the safety measures at o... read more
Very Poor Não fazem a limpeza e a troca de roupas de cama e banho, não repõem sabonetes, não tem gerador, porque ficou sem energia por umas 3 horas e ficamos no escuro. Bem antes do nosso check out eles desativaram o cartão de acesso ao quarto. Um desinteresse total do único atendente. Não recomendamos este hotel. Péssimo Nada
Check how much you will be charged Once i got back home there was an extra (unexpected) charge from the properry on my card. After contacting the hotel though booking i never got a reply.
Mean manager bird dogger Terrible Nothing
Business response:
Hi Elias, Thank you for taking the time to review us. We are sorry if your experience with us was not as per your expectations. We apologize if our staff failed to leave a positive impression on you. Although this is very unusual, we will definitely have a word with our staff to ensure that this does not happen again as we do not endorse any kind of negative behavior towards our guests. We request you to give us another chance to allow us to restore your faith in our hospitality and hotel! Best Regards, Ray, Customer Care Te... read more
Fair
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.8 star rating with 2,240 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.