This profile has been claimed by the business owner or representative.
Carpet & Floor Express
- Home Services
- Rockville, MD
About this business
Carpet & Floor Express, a family owned business, located in Rockville, Maryland has been satisfying customer flooring needs in the DMV since 1991! We offer free estimates, shop-at-homes, product consultations and sales & installations of carpet, hardwood, laminate, lvt & ceramic. Our team takes the time to work with our customers in delivering the best products & services! From the first consultation to the day of the installation, we are here to make your renovations a smooth and easy process. Feel free to stop by our showr... read more
Location details
1488 Rockville Pike Ste E, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
WE HAVE USED TONY WITH CARPET & FLOOR EXPRESS FOR A COUPLE OF JOBS IN OUR HOUSE AND WE LOVE HIS WORK. HE HAS NEVER FAILED AS FAR AS PRICE AND QUALITY.
Spoke with Tony then visited the store. Explained my idea for tiles. After giving him the size of kitchen and wash roomc, Toney explained that using the particular tile was not cost effective. Gave me suggestions and then samples to take home to match my wooden floors. About 3 weeks later Tony called to check on my decision. Told him i had some furniture that i had to move before i could schedule. He reassured me that i should not worry about trying to move furniture. He arranged for measurement, we set the date and time, i ... read more
I have a carpet that needs to be installed. Even though their listing says they provide installation services, they refused to provide installation unless you buy the carpet from them. Could it be they are marking up the carpet cost to cover the installation? Otherwise, why would they refuse to take the job? In any case, they should not be advertising installation on Angie's list if they refuse to provide this service.
I first contacted the company by phone on/around May 14, 2014. I spoke to Tony, and I explained our situation (water damage in basement, replacing carpeting, insurance coverage). We scheduled one of his employees to come to our home on Friday, May 16. His employee was punctual and relatively professional. He took his measurements and showed me some carpet samples. He wanted me to select an exact carpet style on the spot -- but I patiently explained to him that I needed an estimate for a certain type of carpet replacement, bu... read more
Please read above review.
There are four noticeable seams in the carpet including one down the middle of the room. It looks terrible, and their response was, "This is thin carpet." I wish they would have told us this from the beginning. This is the carpet that they suggested we use. We wouldn't recommend anyone to hire them.
Phone interaction was unprofessionally handled. I will definitely won't contact them again. <br />
Do not recommend <br />
See comments re service performed.
Frequently asked questions about Carpet & Floor Express
How is Carpet & Floor Express rated?
Carpet & Floor Express has a 4.7 star rating with 250 reviews.
When is Carpet & Floor Express open?
Carpet & Floor Express is closed now. It will open at 10:00 a.m.