Cavender's Boot City's cover image
Claimed

This profile has been claimed by the business owner or representative.

Cavender's Boot City

4.3

About this business

Location details

4331 S I-35 South Frontage Rd, San Marcos, TX, 78666, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
SunClosed
4.31,008 reviews
Select a rating
Tracy S.'s profile image
Tracy S. 
rating
6 years ago

i went in and no one would help me. I was in there for 20 minutes...i saw sales people who weren't busy, they were just talking and goofing off. i left and went across the highway to the other boot store there. I ended up spending $300 there. Why? because they helped me. 

Lisa W.'s profile image
Lisa W. 
rating
6 years ago

Cavender's Boot City 4331, I-35, San Marcos, TX 78666 Western Apparel Store Lisa Weigel 415 points   8 minutes ago We bought a pair of $179 boots and the leather cracked all over the top we had to drive me 45 miles over to return them just to he told come back the next day...so we did and we're not happy...why do you even sale those boots he said they are all like that so we bought another pair different brand even more expensive and if all the Justin work boots do this why isn't there a sign telling customers about i... read more

Tyler H.'s profile image
Tyler H. 
rating
7 years ago

Walking around and saw sale tags with prices on the boots but no indication of previous price. Saw original prices were marked out with sharpie so I looked closely and saw that the sale prices matched the original retail price! Super shady that they trick their customers this way! 

Larry C.'s profile image
Larry C. 
rating
7 years ago

If there were an option to select a minus rating, I would have rated a -10. On July 15, 2017 I visit the Cavender's store in San Marcos to purchase my next pair of boots. After looking for over an hour the selection was a pair of Ariat work boots with leather soles. The cost was $350 on sale for $255.00 out the door for $268.00 Two weeks ago I began to have issues with the soles wearing through to my sock, not just one boot but both. I visited the store today and met with Josef, yes, that's how you spell his name (the store ... read more

Nixie G.'s profile image
Nixie G. 
rating
7 years ago

Came to visit family for the holiday. Decided to go get me a nice pair of boots, since they're harder to find where I'm from. Had a fantastic experience in the store, staff was friendly, helpful, and patient. I tried on a pair of boots at size 7 and 8, and thought I needed a 7.5, so they were kind enough to special order it for me. Well, the 7.5 came in and turns out the fit just wouldn't work, so I sent them back by using their online returns portal. After losing my order for over a week at their warehouse, I had to chase... read more

Casina M.'s profile image
Casina M. 
rating
8 years ago

My husband and I shop at Cavenders all the time my husband buys all his work FR clothes and boots every few months. Tonight we were shopping and had 135.00 worth of clothes along with 270.00 boots. Usually the sales people are really helpful and so nice. One lady was kind of nice. As I was trying on boots, no one asked if I needed help, which I did. For some reason our credit card would not slide. We asked if they could enter the card manually. Apparently there is a few steps to this process. Another cashier came up and said... read more

Charles S.'s profile image
Charles S. 
rating
8 years ago

I will never again give my money to this location. If you're a person of color, do not shop here; you won't get any service or attention from the staff. They sweet-talked every white person in the store. I wasn't welcomed as I walked in, sales staff looked past me, and they prioritized non people of color. If you suffer from SWB (Shopping While Brown), do yourself a favor and drive to a Cavender's in San Antonio where sales people are actually representative of your skin color and willing to assist you. I wish I were able... read more

Debbie B.'s profile image
Debbie B. 
rating
8 years ago

I went in to purchase a gift card. Four employees were behind the counter. One employee was ringing people up, the other three were not acknowledging customers. Lines were forming, displacing the que/ order of customers. Still not any of the three other employees acknowledged what was going on, so I left. Is there no manager? Certainly no customer service. 

Rickie R.'s profile image
Rickie R. 
rating
8 years ago

Went during lunch no one helping than at checkout there were at least 4 cash registers one person working and while waiting 4 deep what I thought was help was a replacement so she could go to lunch. During my Long wait in line what I think is a manager comes up front looks the long line and gets on a register only to check something looks at the long line again and walks off. Took me about 20 min to checkout while all employees were going to lunch at the Same time 

Frequently asked questions about Cavender's Boot City

How is Cavender's Boot City rated?

Cavender's Boot City has a 4.3 star rating with 1,008 reviews. 

When is Cavender's Boot City open?

Cavender's Boot City is open now. It will close at 9:00 p.m.