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Chaix Cole
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Chaix was very helpful in all aspects of the loan process. She was especially helpful in the last few days of Closing. Thanks Chaix, for sticking with us.
Initial communication with PennyMac was great (the first 14 days or so). After that the only communication was from the portal requesting documents. If I were not technology literate I would not have been able to upload and work through that process alone. In the final days leading up to closing it was a challenge to communicate with the PennyMac team. We did not get everything approved until 45 minutes prior to our closing time. This was an incredibly stressful situation for my family, the title company, the real estate tea... read more
The loan person did not communicate that they were changing the person of contact to the title company nor the real estate agent so neither of them could get in contact with the agent days before the closing. Very unacceptable and delayed the process multiple days.
There’s too much to list here. I had the worst experience with buying my new home. The absolute worst… I’m almost at a loss for words to explain how utterly terrible and painful it was.
Chaix ended strong, but we had a very rocky start. During our first phone call, Chaix told me we would not be able to close on the same day the house we were selling and the house we were buying. I had been assured by my amazing loan officer Jacqueline Srgo this would be fine and is a common practice. Chaix was adamant that it was not possible. She was unprofessional in her communication and spoke with poor grammar "I can't make no promises". I called Jacqueline freaking out that we would not be able to do a same day ... read more
Thank you for closing on time
Very organized and easy to reach, was willing to work with my schedule. Everyone was courteous and helpful!
Great and reasonable unlike others trying to take advantage
No thank you
Frequently asked questions about Chaix Cole
How is Chaix Cole rated?
Chaix Cole has a 4.7 star rating with 189 reviews.
When is Chaix Cole open?
Chaix Cole is closed now. It will open at 9:00 a.m.