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Champion Windows and Home Exteriors of Grand Rapids
- Windows Installation
- Grand Rapids, MI
About this business
Location details
4717 Broadmoor Ave SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
They were on time. Eric, who came out first, was very personable and easy to talk to. He helped us figure out what we wanted. The installation crew was good too. There was no standing around and they cleaned up well.
The last day of construction of our new sunporch, it rained, and the 3 sidewalls that were erected under our deck, leaked rain. Champion tells me THEN, that they knew this would leak, buy did not inform me of this until last minute and the obvious. They told me doing anything to addrerss this was not in the contract! Why not? Even if it costs more! What good is an enclosed porch that leaks? Instead of informing me of this issue@ the beginning, discussing a fix for it while building the room for a price, they evidently didn't... read more
Business response:
We apologize for your recent experience. Please email us at cw-reviews@championwindow.com, and a member of our local management team will reach out within 24–48 hours.
We are still waiting for the screen for the slider and the storm door was installed incorrectly
Business response:
We sincerely apologize for the negative experience you have encountered. We kindly request that you contact us at cw-reviews@championwindow.com, and a member of our local management team will reach out to you within 24–48 hours.
A defect in one of my Windows and I’m waiting to hear back from Champion.
Business response:
We apologize for your recent experience. Please email us at cw-reviews@championwindow.com, and a member of our local management team will reach out within 24–48 hours.
See below.
Business response:
We apologize for your recent experience. Please email us at cw-reviews@championwindow.com, and a member of our local management team will reach out within 24–48 hours
Misleading sale and install practices to extort more money .
Business response:
Thank you for your feedback. We’re sorry to hear about your concerns. We take matters like this seriously and would like the opportunity to better understand your experience. Please reach out directly with additional details so we can look into this further and address your concerns appropriately.
From the wrong window measurement, to the ****ty attitude of your first window installer when I asked why the window was 6 inches short. It took your company 4 times to get this right. Your installer did a no call no show on a scheduled time on a Saturday. Wasted my day waiting. The 3 guys that did come out were in a hurry and rushed the job. They attempted to pack their equipment up 3 times. 3 times I had to point out stuff that was wrong. No pride in anything. Just another job for these people.
Business response:
We apologize for the measurement errors and poor service. Please contact us at (616) 871-2347 to resolve this.
I was given a specific date for installation. It didn't happen. The project Foreman never returned my emails or phone calls to explain why. I ended up reaching out to the salesperson, Colin.
Business response:
We apologize for the missed installation date and lack of communication from our project foreman. We understand your frustration and appreciate you reaching out to Colin.
DO NOT USE CHAMPION. The salesman Andrew will be amazing and smile as he lies to you. Make promises that will reveal themselves to be untrue then drop you after you commit. A free cruise that turned out to be a coupon voucher you have to buy. Quality of work is very poor and service is a complete joke. This company is not the only game in town and is not inexpensive either. Take your money someplace else. My project was 4 small windows, $4k and 4 months have passed and still waiting on service to correct their errors after c... read more
Business response:
Erika T., I'm truly sorry for your terrible experience with Champion of Grand Rapids. Your feedback is deeply concerning and we've clearly failed you at every step. I'll personally ensure our leadership at Champion Corporate addresses these serious issues immediately. We're committed to resolving your window problems and improving our service. Your satisfaction matters to us.
Frequently asked questions about Champion Windows and Home Exteriors of Grand Rapids
How is Champion Windows and Home Exteriors of Grand Rapids rated?
Champion Windows and Home Exteriors of Grand Rapids has a 4.2 star rating with 1,905 reviews.
When is Champion Windows and Home Exteriors of Grand Rapids open?
Champion Windows and Home Exteriors of Grand Rapids is closed now. It will open tomorrow at 9:00 a.m.