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Champion Windows and Home Exteriors of Grand Rapids
- Windows Installation
- Grand Rapids, MI
About this business
Location details
4717 Broadmoor Ave SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Supervisor was terrible to work with. Pricing was absolutely terrible. Pressured sales tactics. Promotion pricing is a joke… there is no promotion. I still paid 2x what I shouldn’t have.
Business response:
We apologize for falling short. Please contact us at 719-425-4897 to discuss your concerns.
No
Business response:
Dale D., we're truly sorry for the disappointing experience with Champion of Grand Rapids. While we're glad you appreciated Josh's professionalism and our workmanship, we clearly missed the mark in other areas. Your feedback about our crew and policies is invaluable. We're committed to improving and would like to make things right. Champion Corporate takes your concerns seriously.
We have never heard anything from the vacation voucher group
Business response:
Daniel H., we sincerely apologize for the silence regarding your vacation voucher. This falls short of Champion of Grand Rapids' standards. We're investigating the delay and will rectify it promptly. Your satisfaction matters to us at Champion Corporate, and we're committed to resolving this issue. Thank you for your patience and for highlighting our quality materials.
See below
Business response:
Timothy O., we're deeply troubled by your experience with Champion of Grand Rapids. Your detailed feedback highlights serious shortcomings in our service. We're immediately escalating this to Champion Corporate to address all issues comprehensively. We'll contact you promptly to resolve every concern, including the upcoming installation. Your satisfaction is our priority.
Does not stick to appointment times. Contracted employees “non champion employees” sub contractors. do not care about product quality. They just install the products. Any problems you better get a fine tooth comb. And go thru products properly.
Business response:
Jose G., thank you for your detailed feedback on your experience with Champion of Grand Rapids. We sincerely apologize for the numerous issues you encountered, from scheduling problems to quality concerns with the windows and screens. We're glad Andrew provided excellent sales service, but we clearly fell short in other areas. Your comments about our subcontractors, communication, and product quality are deeply concerning. We appreciate you noting the positive aspects, like our problem resolution and the respectful installat... read more
When thay take off old window trim thay broke the frame to the point there was no wood in places. I was told you would replace rotten frame work around windows. I didn't think thay would brake the frames . Well the rotten wood and the broken wood just got covered up . Some windows were so shamed the window sills are not the same size. As for the windows them selfs it to early to tell.
Business response:
Delmer S., I sincerely apologize for the disappointing experience you've had with Champion of Grand Rapids. We take your concerns about the broken frames, unresolved rotten wood, and inconsistent window sills very seriously. This falls far short of our quality standards at Champion. I'm especially troubled by the lack of communication you've experienced. We'll investigate these issues immediately and make things right. Please expect a call from our customer service team to discuss a resolution, including addressing the workm... read more
Very poor communication from salesman. Product not installed but bills were sent to me. Product finally installed-missing screens.
Business response:
Constance L., I sincerely apologize for the disappointing experience you've had with Champion of Grand Rapids. We deeply regret the poor communication from Collin, the billing issues, and the missing screens. Your feedback is invaluable, and we're taking immediate steps to address these concerns. I'm glad to hear Jeff Deraad provided excellent installation service, but we understand this doesn't make up for the other shortcomings. We'd like to make this right by resolving the screen issue and reviewing your billing. At Champ... read more
My low rating reflects the overall experience rather than the final outcome. While the issue was ultimately resolved, it required Champion to completely remove and redo the work that was originally installed a process that took three full days of labor. The fact that such extensive rework was necessary shows that the initial installation was not done correctly or inspected with sufficient quality control. (The first attempt was some rolled roofing, flashing and caulk which took them 2 hours) What was most disappointing was t... read more
Business response:
Sue S., I sincerely apologize for the frustrating experience you had with Champion of Grand Rapids. We deeply regret the initial poor installation, lack of communication, and extended timeline that fell far short of our standards. Your feedback on our scheduling, quality control, and customer service is invaluable. We're implementing changes to prevent such issues in the future, including improved training and accountability measures. While we're glad the final result met expectations, we understand this doesn't make up for ... read more
Initial install delivered 7 damaged sashes. Reorder was only for 6 windows, delivered a LEFT slide instead of a right
Frequently asked questions about Champion Windows and Home Exteriors of Grand Rapids
How is Champion Windows and Home Exteriors of Grand Rapids rated?
Champion Windows and Home Exteriors of Grand Rapids has a 4.2 star rating with 1,905 reviews.
When is Champion Windows and Home Exteriors of Grand Rapids open?
Champion Windows and Home Exteriors of Grand Rapids is closed now. It will open tomorrow at 9:00 a.m.