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Champion Windows and Home Exteriors of Greenville
About this business
High cost, had to haggle with the salesperson to get a reasonable price. Poor quality of work and customer service, my storm door is still not fixed, it’s been months!
Business response:
Daniel G., I'm truly sorry for your disappointing experience with Champion of Greenville. Your feedback on the unresolved storm door issue, communication delays, and overall service quality is alarming. We're taking immediate action to address these concerns. A representative from Champion Corporate will contact you shortly to ensure a swift and satisfactory resolution.
Job was fine except the electrical. They installed a 15 amp breaker for all electrical. I have a 15 watt heater in the sun room, that just leaves 300 watts for everything else. The receptacles should be on a separate breaker from the lights. Marcus even said it shouldn't be that way. The electrician said they could install a 20 amp breaker if so directed. After several attempts to reach both of them, they refuse to call me back. Fix this please so I can write a super review about the project. Thanks Bill Lee
Business response:
Willard L., thank you for your detailed feedback. We at Champion Corporate and Champion of Greenville deeply regret the electrical issues and our poor communication. Your concerns are valid and important to us. We'll promptly address the breaker problem and improve our service. Your satisfaction matters, and we're committed to making this right.
Sent one guy to do a simple screen enclosure. Guy worked half days (if that) and took two weeks to finish, except it wasn’t done correctly. Door wouldn’t close properly and it didn’t look finished. Called my sales person over a dozen times with no response. I went with champion to insure a quality addition to my home. If I wanted to chase a local guy for two weeks to finish an easy job, I would have saved thousands. Instead I got to do it for three times what the job is worth.
Business response:
Eddie E., I'm truly sorry for your disappointing experience with Champion of Greenville. Your feedback about the screen enclosure project, from sales to installation, is alarming. We take this seriously and will thoroughly investigate to prevent such issues in the future. We've fallen far short of our standards and your expectations. Thank you for bringing this to our attention. Management will be in contact with you soon.
Project took 2 and a half times longer than promised. Untrained, unskilled workers. Had to bring construction team in from out of town.
Business response:
Shelley R., I sincerely apologize for the numerous issues you experienced with your Champion of Greenville project. The extended timeline, and quality concerns you've detailed are not representative of our standards. We appreciate your acknowledgment of George's sales efforts and Marcus's responsiveness, but understand this doesn't compensate for the overall poor experience. Champion is committed to addressing these staffing and quality control issues. We value your feedback and will use it to improve our services. While the... read more
The inspectors in Pickens were bad. My problem was with them, not Champion of Greenville.
Business response:
Bruce T., thank you for your positive feedback about Champion of Greenville. We're delighted that our team, especially Justin and our installers met your expectations. We appreciate your recognition of their exceptional service and professionalism. We understand your concerns about the inspectors and apologize for any inconvenience this may have caused. While we can't control external inspectors, we're glad our team was able to deliver a satisfactory experience. Thank you for allowing us to place a yard sign and for consider... read more
Communication could have been better.
Business response:
Thank you for your detailed feedback on your experience with Champion of Greenville. We're thrilled that you're happy with the quality of your new room and the excellent work of our installation team. We appreciate your kind words about their professionalism and cleanliness. However, we sincerely apologize for the communication issues and timeline concerns you experienced. At Champion Corporate, we strive for transparency in all aspects of our projects, including realistic timelines. We'll use your feedback to improve our co... read more
I will not be recommending champion to anyone because our installation was not done correctly and now we’re being asked to pay more money to fix it
Business response:
Emily D., I'm deeply sorry for the disappointing experience you've had with Champion of Greenville. We've clearly fallen short of our standards, and I sincerely apologize for the installation issues and lack of communication. I appreciate your positive feedback about James and the windows themselves. However, the problems you've encountered with the installation crew and our customer service are unacceptable. I assure you that we take your concerns seriously and will address them immediately. We'll be reaching out to resolve... read more
The worst work ever. Never know when they are going to show up even if they are told not to come on a certain day they come any way.. nobody listens!’
Business response:
Mary B., I sincerely apologize for the deeply disappointing experience you've had with Champion Corporate and Champion of Greenville. Your feedback about scheduling issues, poor workmanship, and unresponsiveness is alarming and unacceptable. We take your concerns very seriously, especially regarding the quality of work, cleanliness, and communication breakdowns. I assure you that this falls far short of our standards. We're committed to addressing each issue you've raised, from the shoddy workmanship to the scheduling proble... read more
Project made incorrectly and had to be remade. Door hinged on wrong side. Reordered. Not receiving yet
Frequently asked questions about Champion Windows and Home Exteriors of Greenville
How is Champion Windows and Home Exteriors of Greenville rated?
Champion Windows and Home Exteriors of Greenville has a 4.6 star rating with 1,112 reviews.
When is Champion Windows and Home Exteriors of Greenville open?
Champion Windows and Home Exteriors of Greenville might be open. It requires an appointment.