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Champion Windows and Home Exteriors of Greenville
About this business
WOW!!! What a difference champion windows makes!! I have people to slow down in there vehicle just to try to figure out what has happened to my older home .the quality of the window is superb we are very pleased with product and professionalism.My overall experience is 5 stars.............Thanks Ch...
Business response:
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your disappointment with the vacation voucher promotion. We're pleased that Donald Medlin provided knowledgeable service and that our installation crew delivered excellent workmanship on schedule. However, we recognize that the voucher issue has significantly impacted your overall experience with Champion of Greenville to address further please reach out to us at cw-reviews@championwindow.com.
The installation crew was efficient..........but They did not sweep their metal shavings/ scraps after they were done. They left a floor that needed to be swept and mopped. They moved landscaping stones without telling me and didn't put them back. They cracked a piece of vinyl. They did not in...
Business response:
Thank you for bringing this to our attention. We apologize for the cleanup issues Please contact us at (704) 322-1111 to address the cracked vinyl.
From the moment we signed the contract, this has been a complete cluster. I will detail below.
Business response:
Louisa S., we sincerely apologize for the numerous issues you experienced with Champion of Greenville. Your feedback is crucial for improving our service. We're glad Moses and Larry provided excellent installation, but we acknowledge the overall process was unacceptable. Champion Corporate will use your insights to enhance our operations and customer support.
High cost, had to haggle with the salesperson to get a reasonable price. Poor quality of work and customer service, my storm door is still not fixed, it’s been months!
Business response:
Daniel G., I'm truly sorry for your disappointing experience with Champion of Greenville. Your feedback on the unresolved storm door issue, communication delays, and overall service quality is alarming. We're taking immediate action to address these concerns. A representative from Champion Corporate will contact you shortly to ensure a swift and satisfactory resolution.
Job was fine except the electrical. They installed a 15 amp breaker for all electrical. I have a 15 watt heater in the sun room, that just leaves 300 watts for everything else. The receptacles should be on a separate breaker from the lights. Marcus even said it shouldn't be that way. The electrician said they could install a 20 amp breaker if so directed. After several attempts to reach both of them, they refuse to call me back. Fix this please so I can write a super review about the project. Thanks Bill Lee
Business response:
Willard L., thank you for your detailed feedback. We at Champion Corporate and Champion of Greenville deeply regret the electrical issues and our poor communication. Your concerns are valid and important to us. We'll promptly address the breaker problem and improve our service. Your satisfaction matters, and we're committed to making this right.
Sent one guy to do a simple screen enclosure. Guy worked half days (if that) and took two weeks to finish, except it wasn’t done correctly. Door wouldn’t close properly and it didn’t look finished. Called my sales person over a dozen times with no response. I went with champion to insure a quality addition to my home. If I wanted to chase a local guy for two weeks to finish an easy job, I would have saved thousands. Instead I got to do it for three times what the job is worth.
Business response:
Eddie E., I'm truly sorry for your disappointing experience with Champion of Greenville. Your feedback about the screen enclosure project, from sales to installation, is alarming. We take this seriously and will thoroughly investigate to prevent such issues in the future. We've fallen far short of our standards and your expectations. Thank you for bringing this to our attention. Management will be in contact with you soon.
Project took 2 and a half times longer than promised. Untrained, unskilled workers. Had to bring construction team in from out of town.
Business response:
Shelley R., I sincerely apologize for the numerous issues you experienced with your Champion of Greenville project. The extended timeline, and quality concerns you've detailed are not representative of our standards. We appreciate your acknowledgment of George's sales efforts and Marcus's responsiveness, but understand this doesn't compensate for the overall poor experience. Champion is committed to addressing these staffing and quality control issues. We value your feedback and will use it to improve our services. While the... read more
The inspectors in Pickens were bad. My problem was with them, not Champion of Greenville.
Business response:
Bruce T., thank you for your positive feedback about Champion of Greenville. We're delighted that our team, especially Justin and our installers met your expectations. We appreciate your recognition of their exceptional service and professionalism. We understand your concerns about the inspectors and apologize for any inconvenience this may have caused. While we can't control external inspectors, we're glad our team was able to deliver a satisfactory experience. Thank you for allowing us to place a yard sign and for consider... read more
Frequently asked questions about Champion Windows and Home Exteriors of Greenville
How is Champion Windows and Home Exteriors of Greenville rated?
Champion Windows and Home Exteriors of Greenville has a 4.6 star rating with 1,126 reviews.
When is Champion Windows and Home Exteriors of Greenville open?
Champion Windows and Home Exteriors of Greenville might be open. It requires an appointment.