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Charbonos
- Avon, IN
About this business
Location details
128 N Avon Ave, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Our service was horrible. Had to wait for ice cream forever and also wait for the bill. Food was ok. Last time going for me.
Business response:
Thanks for the review, SteveP. We're sorry to hear that your experience at Charbonos - Avon didn't meet your expectations. We strive to provide excellent service and delicious food, and we regret that we fell short this time. We appreciate your patience during the wait for ice cream and the bill. We're always working on improving and we'll take your feedback into account. We hope you'll give us another chance to impress you. Best, The Management Team
Disjointed Service, poor communication between server and trainee. Salad arrived before appetizer, entrees arrived way too early. No attempt to clear plates between courses. Food was just OK, expected more from a Cunningham restaurant. Arrived 15 minutes early from reservation time so they put us in the bar even though the restaurant was empty??? Bar was cold by the door but they knew that as they stuffed a rug under the door. Probably won’t return.
Business response:
Hello BobN, We're truly sorry to hear about your recent experience at Charbonos - Avon. It's disappointing to know that we didn't meet your expectations. We pride ourselves on providing excellent service and it's clear we missed the mark during your visit. We take your feedback seriously and will ensure we work on these areas for improvements. We hope you'll give us another chance to make it up to you in the future. Best regards, The Management Team
Bar was backed up. Took too long to get ordered drink. By the time we were ready to leave, the bar drink still had not arrived. Canceled the drink and left.
I found the food quality disappointing compared to other Cunningham restaurants. The service was very good, the tiramisu was dry and flavorless. The crème brûlée was very good. The mushroom ravioli was flat and the texture of the sauce was sticky and gummy. My dinner friend had the seafood ravioli which she said was very good. It was a 40 minute destination dinner for me, but I wouldn’t go back.
Business response:
Thanks for the review, Karen. We're glad to hear that you enjoyed the service and the desserts at Charbonos - Avon. However, we're sorry to hear that the rest of your meal didn't meet your expectations. We strive to provide a high-quality experience for all our guests, and we regret that we fell short in this instance. We appreciate your feedback and will certainly take it into consideration as we continuously work to improve our food and service. We hope you'll give us another chance to impress you in the future. Best regar... read more
Steak was great, mashed potatoes were mediocre, broccolini had crushed red pepper and a lot of it….not a fan.
Business response:
Hey, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our steak, but we're sorry to hear that you found our mashed potatoes mediocre. We pride ourselves on the quality of our food and your feedback helps us to improve. We also apologize if our broccolini dish didn't meet your taste preferences. We appreciate your honesty and will definitely take your comments into consideration. We hope to have the chance to serve you better in the future. Best, The Management Team
Food for two of three was fine. Third person’s chicken parm was not very flavorful. Maybe expectations were off, but having never been disappointed in any CRG restaurant before, this was surprising. Chicken was dry, with marinara sort of smeared on top, and didn’t see any white sauce on garlic spaghetti. The flavor was not interesting…
Business response:
We are sorry our food was not up to par with your expectations and I will work with the culinary team to ensure that our quality is unwavering from excellent. We hope to capture that 5th star on your next visit by creating a more interesting and flavorful experience, and look forward to seeing you back soon. Best wishes, Daniel
our waitress was really friendly after she explained why we were waiting over 20 mins to be served, if not for her, the rating would be a lot less.
Business response:
Thank you for your review and for your patience. Hope to see you back soon!
We asked for a side of horseradish that never came, it seemed like our waitress was distracted, she was super nice but forgot a drink twice and one of the vegetables wasn’t substituted for meal.
Server didn’t check on us! Had to ask for water, salt and pepper etc etc
Business response:
Hi, I would love to speak with you and try to win your business back! Please, reach out to me at Charbonos@crgdining.com
Frequently asked questions about Charbonos
How is Charbonos rated?
Charbonos has a 4.4 star rating with 7,727 reviews.
When is Charbonos open?
Charbonos is closed now. It will open at 11:00 a.m.