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Charter Senior Living of Rockford
- Assisted Living Facilities
- Rockford, IL
About this business
Location details
7130 Crimson Ridge Dr, Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had such high hopes for this place for my MIL. Their "sales pitch" is excellent, but it is not true. My MIL has been a resident there for less than a month and it's been nothing but problems. She is ignored by the night CNA's they will come to her room, say they'll be right back and never return. Recently she had a bad case of diarrhea that went on for days. When my MIL called for help, the CNA came in the room, opened a window, sprayed some air freshener and left ... Leaving my MIL to sit in her soiled bed for hours! Wit... read more
Business response:
I would like to thank you for sharing your thoughts with us. It was a pleasure speaking with you directly regarding your concerns. At Crimson Pointe, as you would expect, we desire to exceed the expectations of our residents and families and I apologize that your initial experience did not meet that standard. Per our conversations I am confident that we have a plan in place to ensure that we can provide the lifestyle and care for your loved one that meets and hopefully exceeds your expectations. Thanks again for your feedbac... read more
We were impressed with everything. We thought we found the perfect place for our mom. She was assessed by their staff. We were told she was level 1 and a good fit for Crimson Pointe. We moved her in only to be called 24 hours later. We were then told we had to pick her up as soon as possible. It was not possible for her to stay. They didn't even give Mom a chance to get acclimated to her new environment. We had to move Mom back home and we are starting over. We were told the refund will take 30-45 days. We are very disappo... read more
Business response:
I am the Resident Services Director and I want you to know that we take all concerns very seriously. We absolutely wanted this to be a good experience for your mother and for your family and tried very hard to make it work. As you know, seniors can have significant changes in a short period of time. The comfort, safety and happiness of each resident is so important to us. When these changes have occurred and we can no longer meet the needs of the resident or our state regulations, it is our ethical obligation to be honest wi... read more
I had my mother here at the community for several years. they assured me that they could take care of my mother and i believed them. my mother suffer's from dimentia. The care my mother recieved was ok then when her dimentia increased the care started to falter. I grew very concerned about the care she was getting and and event happened where we were to late to adress this and ended up needing more care in a different enviroment. I wish the community would have helped me with this and not assured me they could provide the ca... read more
Frequently asked questions about Charter Senior Living of Rockford
How is Charter Senior Living of Rockford rated?
Charter Senior Living of Rockford has a 4 star rating with 88 reviews.
When is Charter Senior Living of Rockford open?
Charter Senior Living of Rockford is open now. It will close tomorrow at 12:00 a.m.