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City Bark Denver
- Pet Boarding
- Denver, CO
About this business
Location details
2000 W 8th Ave., Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 07:00 a.m. to 7:00 p.m. |
UPDATE: After I left my review they did eventually get back to me and refund me for the stay. They also offered to replace the ruined dog bed but despite several emails and follow ups they have ignored us on that front. The only time this place responds if when you reveal their terrible customer service online. Seriously, this place is a mess.
Business response:
Devin, we greatly appreciate your patience, taking the time to speak with us and for allowing us to address your concerns. I am hoping that I was able to help resolve this in order to make you feel prioritized and heard! We understand your frustration and will use this experience and feedback in order to work hard and improve the service we provide our clients and their pets moving forward, but if there is anything else I am able to assist you with please do reach me via our existing email thread and I'd be happy to help fur... read more
Do NOT board your dogs here, especially if they are on any medication!! We boarded our pup here over the holidays, and came back to a complete disaster. Our dog is on medication, which we made clear when dropping him off, and they did not give him the medication during the duration of his stay. I counted the pills AND they admitted to me in their records that it had not been recorded correctly which is why it was not administered. He came back to us in terrible condition and we now had to take him to the vet and incur astr... read more
Business response:
Lindsay, we appreciate you taking the time to speak with us about your pet's stay here at City Bark and allowing us to address your concerns and hopefully get to a better understanding. We fully understood your frustration and apologize that we did not meet the standards of care we so highly strive for everyday here at City Bark. We will use your feedback to work hard to improve the service we provide our clients and their pets in the future, but appreciate your patience as well as getting the time to speak with you in order... read more
Beware of boarding your dog here!! I boarded my dog here as a last resort as I needed to travel last minute. When I picked my dog up, he couldn't walk. He was so injured during play he was unable to walk from the facility to the car. I needed to carry him to go outside for the bathroom the next day. Additionally, I sent him with antibiotic medications for an infection and they never administered his MEDICATION. This resulted in further infection as well as an additional vet visit. They sent him home with all his medications ... read more
Business response:
Hi Sarah, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. We have notified you in order to speak on this matter further if you would like to communicate with us further at this time we would love to to extend that notion as we value every ounce of feedback no matter the circumstances in which they are given.
Customer for many years, and multiple dogs. I don't recall entirely but I should think maybe 12 -15 years or so. For 3 years or so, I daycare 3 days a week in addition to the stays until about a year and a half ago or so, due to working from home. I was telling myself I should start again a day or two a week, so he can play while I work. I came onto Yelp to see if it was all in my head because I got a very negative vibe after picking up my dog from a stay. I've lost all confidence. Many years back my last dog's nose had ... read more
Business response:
Matt, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your special furry friend in addition to exceptional service to all our clients. It sounds like we failed you on that front, and in your client experience with our team, and for this I am truly sorry. We have shared your comments internally and will be working hard to understand where the mi... read more
Won't be coming back here. I booked an online grooming appointment and got an email confirmation for 8:30 AM. I showed up and was told that the groomer wasn't in that day. They knew that I had scheduled an appointment but rather than calling or email me to explain the mix-up they just waited until I drove over there to inform me. The person behind the counter didn't seem to know the groomer's schedule or how to read the scheduling book. If they'd let me know ahead of time, I would've understood and tried them again. But won'... read more
Business response:
Patrick, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
Every time my dog stays her he comes back lame. Will not ever return. 3 times with shoulder injury, last time kennel cough that has progressed into pneumonia. 1 out of 10 stars will not return and will tell everyone I know. Not to trust this facility with your fur babies.
Business response:
Brooks, We are sorry you had a negative experience, We truly strive to give the best care possible to all pets in our care. We would like to talk to you further about your experience. Please give us a call at 720-476-8801
My dog is dead. It took my other two dogs 2 and 5 weeks to recover from the negligence they experienced while under City Bark's care. The staff didn't medicate our three dogs the majority of the time of their 5 day visit. One was left in her kennel dying alone. I didn't receive a phone call to alert me that she was not doing well. Upon our return we took her immediately to the emergency room but it was too late. My heart is broken and all they can offer is a refund and shitty promise they're working on it.
Business response:
Jennifer, Our team does take this very seriously and we sincerely apologize if it has appeared the contrary. We have taken steps internally, adding additional medication checks through out our day and implemented additional training for our staff. Necessary team roster changes were made to ensure this does not happen again. If there is anything more we can do, please reach out to our General Manager at 720 467 0334.
Awful communication, and my pet never even stayed with them. I requested a reservation for boarding my cat for the holidays, months in advance. It turned out that a friend could watch my cat, so I went to cancel my reservation. Their representative told me that I never had a reservation, even though I received an email that said "you're all set!" from them after submitting my reservation request. I brought this up while texting the representative and they ghosted me. If I didn't have alternative care arranged, I would've bee... read more
Business response:
Clare, we appreciate you brining this to our attention. Since your experience we have taken steps to improve that communication stream, and ensure that our reservation and registration emails clearly indictate whether a reservation has been confirmed versus requested (and is still awaiting confirmation from our team). As we continue to digitize and upgrade our reservation process to make it as simple and easy as possible for pet parents, we appreciate the feedback as it can only improve the process moving forward.
I wish I was posting a glowing review because that was my initial experience with this City Bark location. For the past two years this place has gone down hill and it is honestly quite sad. Most recently I dropped my dog off for a week long stay and am questioning ever going back there. I requested the Gold package ($30 a day) which according to their website is a full day of daycare, a special treat, extra potty walk, and a daily photo update. I never once received a picture of my pup and when I tried calling daily no one a... read more
Business response:
Allis, We are greatly saddened to hear you were not thrilled with your most recent visit and greatly appreciate you brining this to our attention so we may take action to ensure what you have experienced does not happen again. I'm sorry we've not yet connected via phone; I do invite you reach out to me at 720 467 0334. I look forward to the opportunity to make this right for you. Warmest Wags, Ashlei Salsbery General Manager
Frequently asked questions about City Bark Denver
How is City Bark Denver rated?
City Bark Denver has a 4.3 star rating with 591 reviews.
When is City Bark Denver open?
City Bark Denver is closed now. It will open tomorrow at 7:00 a.m.