Clocktower Animal Hospital

Angie M. 

on Yelp

3 years ago

we have had a 7 year relationship. I have had 3 dogs in their care. I had a dog that had many health problems and they cared for him and it was wonderful. In the last year, they have lost touch with what matters. Even when the doctor overdosed my dog ( gave two times the does he should have) and he had to be taken to the emergency hospital, we understood. My dog was having a medical emergency and even though they were still open, they refused to at least assess him until we could get into an emergency vet( all at capacity). ... read more

Tom E. 

on Yelp

3 years ago

We've been taking our cat here for many years. No more. They are rude and have odd Covid protocols insisting I sit in my car with my scared cat in the heat, because they can't have people in the waiting room. Give me a break. They don't care about the animals and are very expensive. Also, the upselling is annoying. 

Eyan Q. 

on Yelp

3 years ago

Complete disappointment, just plain greed and snotty about it... Have been coming here for 3 years. Will not see my little gal w/o appointment, which is 3 days out... Although she had the runs bad, enough for dehydration concern. Was told that "well okay, if you feel that this is an emergency, I can give number to an emergency facility." Not very responsive, just passing the buck along. Management keep just enough vets to fill appointments 3 to 7 days out, a business model of purposefully understaffing to reap higher... read more

Angela A. 

on Yelp

3 years ago

If I could give them a 0, I would. Rude, can't see your pet same day if they're sick. Didn't want to fill meds from other source they can't make money on. Kept our dog a whole day before they saw him. Won't let you in for visits. Dogs are very skiddish when they go there. Their 4+ star rating on their site is wrong. Lots of complaints but nearly 5 stars. They said we are high volume. Don't go there! 

Bill M. 

on Yelp

4 years ago

We've been going to Clocktower for about 3 years. We had no issues the first two but significant issues the past 10 months. I want to be clear: The care from the Veterinarians is wonderful and I would highly rate that part of the experience; however, the negative experience we've had with their business practices has more than overshadowed the great work their Vets do and is the reason we will be looking for another veterinarian practice. First off, Clocktower is among the most expensive Vet's we've used and purchasing thei... read more

Jessica W. 

on Yelp

4 years ago

We ended up switching to a different vet after the last review I left. We called Clocktower today to let them know that we were no longer having our other dog see them. The response from whoever answered the phone was to immediately respond with an annoyed sounding "okaayyy???????" rather than asking for either: 1. my name/my dog's name and/or 2. confirming our dog's account is inactive And/or 3. Why we were firing them Fortunately, this interaction has made us confident that we made the right choice to find a differ... read more

J D. 

on Yelp

5 years ago

I don't normally give bad reviews (i usually say nothing) but they have lost a long time customer (at least 7 years). The past 8 or so times i have gone there, we don't get to see the Vet until 10-30 minutes AFTER our appointment time. I even schedule appt times for 10am on Sunday, their opening time, to limit the wait or delays. Today was the last time. I had an appt for 10am today. I called promptly at 10am from the curbside area for dogs to be picked up - was told someone would be right out. I called at 10:10am to find o... read more

Jordy L. 

on Yelp

5 years ago

This practice is homophobic. My son was labeled difficult because he asked 3 times (3 different people) to NOT be called ma'am when being spoken to. This was noted in his dogs record. He politely tried to educate the practice that it is wrong to assume someone's sex from voice only. He was trying to bring the antiquated and uneducated staff into 2020. I left after ~2 years because the day my dog was diagnosed with cancer, they handed me off with oncology fliers. At the same time they dropped my son and his puppy as clien... read more

Lauren F. 

on Yelp

5 years ago

Yikes, I drove by and saw a vet tech (in PPE) dragging a bigger dog by it's neck, then pulling it on the leash as it resisted across the pavement. It was so disturbing I called them to complain. I waited on hold for 10 minutes and they never picked up. I am so disturbed, would never trust this place with my animals.