Clocktower Animal Hospital

J D. 

on Yelp

5 years ago

I don't normally give bad reviews (i usually say nothing) but they have lost a long time customer (at least 7 years). The past 8 or so times i have gone there, we don't get to see the Vet until 10-30 minutes AFTER our appointment time. I even schedule appt times for 10am on Sunday, their opening time, to limit the wait or delays. Today was the last time. I had an appt for 10am today. I called promptly at 10am from the curbside area for dogs to be picked up - was told someone would be right out. I called at 10:10am to find o... read more

Jordy L. 

on Yelp

5 years ago

This practice is homophobic. My son was labeled difficult because he asked 3 times (3 different people) to NOT be called ma'am when being spoken to. This was noted in his dogs record. He politely tried to educate the practice that it is wrong to assume someone's sex from voice only. He was trying to bring the antiquated and uneducated staff into 2020. I left after ~2 years because the day my dog was diagnosed with cancer, they handed me off with oncology fliers. At the same time they dropped my son and his puppy as clien... read more

Lauren F. 

on Yelp

5 years ago

Yikes, I drove by and saw a vet tech (in PPE) dragging a bigger dog by it's neck, then pulling it on the leash as it resisted across the pavement. It was so disturbing I called them to complain. I waited on hold for 10 minutes and they never picked up. I am so disturbed, would never trust this place with my animals. 

Cindy B. 

on Yelp

6 years ago

The Vets are good, but the prices are really high. An if you get that "Comprehensive" Paw plan, it's not comprehensive at all. 

Dean K. 

on Yelp

6 years ago

Terrible experience with our pooch who had been bitten by another dog. Dr insisted on waiting to stitch, putting through anesthesia, and charging 1,000 dollars for treatment. It is all about the $ with them? 

TeeBone J. 

on Yelp

6 years ago

Reading some of these reviews can give you nightmares. Feel sorry for the lady that lost her poor cat. Some over there seem burned out and tired. We experienced some nice people and had to deal with some really bad attitudes as well. Makes you wonder whether they have any degrees or training at all???? I heard that the prior ownership was better. People talk alot you know... Always BEST to shop around to ensure the ultimate care for your pet. Treatment isnt cheap so it might as well be what you really want. Just sayin' 

Jin Young K. 

on Yelp

6 years ago

Listen up. Paw plan is garbage. It's $66 for toenail trim. $800 for spay/neuter. Save your money and go elsewhere. Also plan on waiting 30-45 minutes even with an appointment. 

Dana P. 

on Yelp

7 years ago

I never imagined that my cat would leave worse off than when he came in. Here's a recap of my traumatic experience. A few weeks prior, my cat had been diagnosed with cancer which had spread to different areas of his body. I was referred to an oncologist at Hope Advanced Veterinary Center. Chemotherapy was not recommended as his condition was rapidly deteriorating. I had to make the difficult decision of putting him to sleep. The day before, he refused to eat, couldn't get up from his spot, and that night, I feared ... read more

Hieu D. 

on Yelp

8 years ago

While I've had positive experiences with other Clocktower vets, we will no longer be taking our pets there after reading Dr. Leslie Moore's notes of our last and final appointment, wherein she characterized my partner's concern for our dog's nutrition as *"research"* because we were hesitant to put our dog on kibble that has rice and corn as the first two ingredients. IMO, this was very unprofessional and disappointing as you should feel be able to discuss any concerns about your pet's health with your veterinarian and not b... read more