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Coastal Kids - Bakersfield
- Pediatricians
- Bakersfield, CA
About this business
Location details
300 Old River Rd, STE 105, Bakersfield, CA, 93311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called to make an appointment for my son. I've always gone to Old River location so once I get there, they tell me it was scheduled at the other location. I was not told that while on the phone making the appointment. I called main line and they had already marked us a no show and no other appointments available. Pulled my son out of school and lost hours from work for no reason.
Business response:
Sandra, it's discouraging to learn of your experiences with us. We would like to further investigate the happenings mentioned in your commentary, especially the miscommunication on the location of your appointment. We have notified our managers and if you're willing, please give our customer service department an email at bp.info@coastalkids.com with your contact information. We would love to hear from you and thank you for your feedback.
This office is the worst at dealing with patients and very unprofessional. My daughter had an appointment due to being sick with a high fever. My husband was on his way with my daughter to the appointment and had to pull over due to my daughter getting sick in the car so he called the office and got put on hold. He was calling to let them know what had happened and that he might be a little late but the office had him on hold the whole time until he got to the facility while still on hold only five minutes late they turned m... read more
Business response:
Hello Sylvia, your opinion matters to us. Thank you for taking the time to leave a review of your experience. We would like to offer our deepest apologies for your time at our office, this does not reflect our values or the level of care we pride ourselves on. Please know we will do everything in our power to remedy this situation. Please contact us at your convenience at bp.info@coastalkids.com with your contact info and any more information you would like to include.
Very disappointing with their scheduling system. I called to schedule an appointment and they game me an appointment til February 2023. Are you kidding me! Why 2 months out to be seen and that's their sooner appointment. I been coming here for 6 years and I have never seen it this bad just to see your doctor.
Business response:
Alex, we are very sorry to hear of your frustrations with making an appointment. Your feedback has been sent to our managers and we are working to fix the issue. We would like to reach out and help you get in contact with the office for whatever you may need. Please contact us at bp.info@coastalkids.com, our staff would be happy to help you.
We've been going to Bakersfield Pediatrics for about 5 years now. We've always received average care, nothing to really complain about other than the fact that there's never any availability when my kids got sick etc. The new policy that doesn't allow both parents to be present at an appointment is very poor especially after the recent events regarding my infant daughter and the lack of care/education on the staffs behalf. I took my baby in for her last round of shots at 8 months and left extremely upset. The assistant was t... read more
Business response:
Jewlia, it's discouraging to learn of your experiences with us. Thank you for taking the time to let us know how we can improve. We would like to further investigate the happenings mentioned in your review. If you're willing, please at your earliest convenience email us at bp.info@coastalkids.com
I DO NOT RECOMMEND this place not one bit. The medical assistant (don't know name, she never introduced herself) who first helped us was insanely rude since she first called us in. She looked frustrated and angry at my 2 year old who didn't want to get poked on finger (obviously). She grabbed his tiny fingers really hard and squeezed them, in an angry manner. She would pull on him and squeeze him. He was literally traumatized and to top it off she came back in and did it again and got so frustrated she walked out on us with... read more
Business response:
PR, our office team is committed to providing excellent patient care. We take all comments seriously and would like the opportunity to speak with you. Your experience with our medical staff as well as the state of your exam room are very concerning. Please send an email to bp.info@coastalkids.com at your earliest convenience. Thank you.
This is the worst place ever. I don't recommend this place to anyone. The staff is extremely extremely rude. My kids have been going there for 6 years and all of sudden now they can't see any of the providers and Can't get sick appointments either. I've been reaching them for months. Please don't waste your time contacting the office.
Business response:
Manpreet, we are sorry to hear that we no longer meet your expectations. Please know we diligently try to do so. We would like to discuss your experience further and see how we can fix the issues, please email us at bp.info@coastalkids.com. We would be very happy to see how we can help. Thank you.
My friend brought her grandson here & I do NOT recommend them! Trust me, you do not want to bring any Child here!
Business response:
Hello Balboa, our office team is committed to providing excellent patient care. We take all comments seriously and would like the opportunity to speak with you about your experience at our office. Please give us a call at 661-663-4700 or send an email to bp.info@coastalkids.com at your earliest convenience. Thank you.
I am beyond disappointed with the phone staff at this office. I've been taking my kids to Bakersfield Pediatrics since before it was Bakersfield pediatrics! I mean Dr Bustamante was MY pediatrician growing up!! The appointment taker was not a kind person. She pulled up my son's history and made sure I was "aware" he hadn't been there in a year and hadn't had a physical since 2019. Well I'm not sure about the rest of you but I only tend to take my kids to the doctor when they are actually sick or it's vaccine time!! We also h... read more
Business response:
Hello Vanessa, we are incredibly disheartened to learn of your experience at our office. We are committed to providing excellent patient care and that care includes treating our customers with respect and compassion. Thank you for alerting us to this issue, we have sent your review to our managers and are looking into how we can improve. We would like the chance to learn more about your experience. If you are willing, please send us an email at bp.info@coastkids.com at your earliest convenience.
It's very hard to be seen you can't make appointments you just have to call early in the morning that same day and cross your fingers that your child gets to be seen that day.
Business response:
Hello Daisy, we are sorry to hear about your recent experienced trying to get a hold of our office. We are always striving to connect with our patients as expediently as we can. We are working on making it easier to make appointments, you can text this number - 888-401-4349 - to make an appointment at our offices. If you have any issues, please reach out to us at bp.info@coastalkids.com or send us a message on Facebook or Instagram and we would be happy to help.
Frequently asked questions about Coastal Kids - Bakersfield
How is Coastal Kids - Bakersfield rated?
Coastal Kids - Bakersfield has a 3.9 star rating with 474 reviews.
When is Coastal Kids - Bakersfield open?
Coastal Kids - Bakersfield is closed now. It will open at 9:00 a.m.