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Coastal Kids - Bakersfield
- Pediatricians
- Bakersfield, CA
About this business
Location details
300 Old River Rd, STE 105, Bakersfield, CA, 93311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are new to the state. I made an appointment for both children with one doctor only to have them cancel. I heard that Bakersfield Pediatrics was very good so I called to schedule an appointment. My daughter is on medication for ADHD which her regular physician prescribed in Michigan and is almost out, and for obvious reasons, those medications don't transfer across state lines, which is fully understandable. Just be aware that if you have a child with ADHD, Bakersfield Pediatrics will not treat them if they require med... read more
Business response:
Stacy, it's discouraging to learn of your experiences with us. We would like to further investigate the happenings mentioned in your commentary and have send your review to our management. If you are willing to give more details, please send an email with your contact information to our customer service department at bp.info@coastalkids.com and we will have a manager call you. We appreciate you alerting us to this issue, thank you for your feedback.
1st of all I've been taking all my kids here for the past ten years. This was last straw! My son has Down syndrome and needs PT services well with my insurance there's a 12 month waitlist so my option was to get it covered thru CCS service or drive to Delano 2x a week. Mind you I work part time I need services covered here locally. They weren't willing to help and had the nerve to say don't bring up Pt or ccs services again. I been my sons advocate I've been the one telling them to refer me places. They can't follow pediatri... read more
Business response:
Alejandro, our office team is committed to providing excellent patient care. We take all comments seriously and would like the opportunity to speak with you about your experience in more detail Please send us an email to bp.info@coastalkids.com at your earliest convenience. Thank you.
My son has been sick and I have been trying to get him into see the doctor and everytime I call I get put on hold by reception or I just don't get to talk to anyone at all. I have now been on hold with them for 22 minutes and haven't talked to anyone at all. I have had this problem more than once. They do not answer the phones and if they do most of the time they are extremely rude. They even put my sons name in backwards most of the time (last name then first name) and wonder why they don't see my child in their system.
Business response:
Jennifer, your opinion matters to us. Thank you for taking the time to leave a review of your experience. Please know we take all comments seriously. At your convenience, we would like to hear more from you, particularly about your experience with the front desk, please email us at bp.info@coastalkids.com.
Ladies in front office were honestly so rude would not recommend going, the vibes were not it. The doctor hardly even looked at my son during his check up. Very dingy office very old. I prefer Kaiser any day they actually care about the child's well being. Did not appreciate the ladies in the office rude demeanor, if your going to work at a children's doctor office at least have somewhat of a kind voice. Went to one appt and will never be going back no wonder ratings are so low!
Business response:
Kayden, we are sorry to hear this. We are saddened by your comments and decision to leave our practice. We understand your decision, we do not condone rudeness from anyone of our staff. Please know we are here for you and can assist you in any best way we can. If you are in need of any additional assistance, please contact us at bp.info@coastalkids.com.
Scheduling process: very difficult to get a slot and the person on the phone that was helping me with scheduling an appointment seems like 1) always on the hurry/go... 2) irritable... 3) not very familiar with the scheduling program 4) not friendly. I had two school aged kids that need an appointment. They aren't flexible in getting the same time slot or back to back time slots... so working parents suffer at their convenience! Because of the multiple kids, multiple dates/time slots, with the multiple staff/provider, I w... read more
Business response:
Lauren, your opinion matters to us. Thank you for taking the time to leave a review of your experience. Please know we will do everything in our power to remedy this situation, we have implemented a new text appointment service - where patients can text 888-401-4349 to make an appointment. We are hoping this will ease the frustrations of making appointments. If you have any other issues, please contact us at your convenience at bp.info@coastalkids.com.
I've been trying for a month now to make an appointment for my son. I have call several times and they don't pick up and when they do, they say there's no appointments available. If a child is not due for yearly check up it's impossible to see a doctor.
Business response:
Hello Veronica, thank you for your feedback. We are trying diligently to fix the issue with the phones and appointments. We are grateful for your patience. We have just started a new system where patients can text 888-401-4349 to make an appointment. Please reach out to us if you need help by emailing bp.info@coastalkids.com, we would be happy to assist.
Staff is very rude can never get ahold of them even when the phones weren't " experiencing trouble with their phones" the only reason there is two stars is because one of the doctors actually listened to me
Business response:
Sam, please know that your time is valuable to us. We would never do anything to make you wait unnecessarily. We thank you for your feedback. Our phones lines had several issues during this time and we are sorry you had to experience this and that it effected your time at our office. We are working to make our communication better by giving patients the ability to text to make appointments. Please know you can reach out to us at bp.info@coastalkids.com for anything you may need and we would be happy to help.
Well where do I start this place for me was terrible took my granddaughter there to see a pediatrician she wanted to see a female pediatrician I'm like okay no problem we made the appointment for him is at at 10:15 I'm there early cuz I know I got to fill out stuff gave him some of the paperwork they go in the back and said that I have to have more paperwork to prove that my granddaughter is my granddaughter since I am her full guardian and my wife is also and I'm like I don't have court documents with me right now I have he... read more
Business response:
Hello Theo, We are very sorry for your experience at our office, thank you for reaching out to us with this valuable feedback. We are looking into the situation and taking extra precautionary measures so this doesn't happen again. We know your time is valuable and getting all the necessary documentation can be stressful, it would be a pleasure for us to assist you in making sure your next visit goes smoothly. Please get in touch with us on (661) 663-4700 and we'd be happy to help you. -Bakersfield Pediatrics - Old River
This was my daughters 18 month checkup and they gave my daughter the wrong vaccine. Then they would not give me any further information and said if I wanted answers, I would have to wait til tomorrow to speak with the doctor. I asked the supervisor to email me the wrong vaccine and the one they were supposed to give and she wouldn't. I asked her if I could speak with someone else and she said no. Worst experience ever and worst office. I do not take vaccinations very lightly and this office could care less about their huge m... read more
Frequently asked questions about Coastal Kids - Bakersfield
How is Coastal Kids - Bakersfield rated?
Coastal Kids - Bakersfield has a 3.9 star rating with 474 reviews.
When is Coastal Kids - Bakersfield open?
Coastal Kids - Bakersfield is closed now. It will open at 9:00 a.m.