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Columbus OB/GYN Hilliard/Upper Arlington
- Obstetricians & Gynecologists
- Hilliard, OH
About this business
Location details
3750 Ridge Mill Drive, Hilliard, OH, 43026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 4:30 p.m. | |
| Tue | 08:30 a.m. to 4:30 p.m. | |
| Wed | 08:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 4:30 p.m. | |
| Fri | 08:30 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NP was great. Very thorough and transparent. Looking forward to establishing a relationship with provider. I received call regarding PAP and it was suggested that BV was possible and that I can have med if I want. When I asked the staff member about the med, she was not thrilled and I received attitude, which I did not appreciate. I understand staff is used to this practice/specialty but please remember some patients are not familiar and may not understand without an explanation and/or may even have follow up questions. Very... read more
Business response:
Hi, Shauna. Thank you for your feedback! We’re glad you enjoyed your visit with our Nurse Practitioner and apologize if your phone experience felt rushed. If you wish to discuss your comments further, our nurse manager would happily speak with you. Please reach out directly to her at 614-434-2425.
I felt like my issues were part of a script. I also asked to not have the student come in to talk about my questions and she did come out first, alone, with many questions. For a women’s clinic, I felt like women’s issues are part of a spreadsheet and each individual’s needs are not personalized and brainstormed beyond that spreadsheet. I love my typical doctor, but I’m afraid I won’t be coming back.
Business response:
Hi, Mary. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We're sorry to hear about your experience and appreciate you sharing your concerns. We strive to provide personalized care to each of our patients. The comfort and trust of our patients are of utmost importance to us, and we are committed to ensuring that every aspect of their experience reflects that. Please reach out to our nurse manager directly at 614-434-2425 to further discuss your comments.
The exam room need swept very badly , lots of dust bunnies all over the floor. I did not feel it was a very sterile environment. The NP was great the mammogram was great but not a good appearance when your sitting there watch dirt fly across the floor
just average at best with check-in and nurse encounter
Business response:
Hi, Tamara. Thank you for taking the time to leave us a review. We read and ake all reviews seriously. We hope that you will call our nurse manager directly at 614-434-2425 so that you can provide more feedback on your comments. Thank you.
I waited an hour past my scheduled appointment for a 10 min appointment, this location has been much worse timing than the other locations. I love the nurses and Drs though
Business response:
Hi, Julia. Thank you for your feedback! We're sorry to hear about your wait time during your recent visit. We understand how valuable your time is and are working on improving our scheduling to provide a smoother experience. We're so glad to hear you had a positive experience with our nurses and doctors. Your patience and support mean a lot to us, and we hope to provide a more timely visit next time! If you have any further concerns, please don’t hesitate to reach out directly.
Waited almost an hour after checking in to be sent back. The staff is great though, this is just the second year in a row where I have had to wait forever.
Business response:
Hi, Megan. Thank you for your feedback. We're glad to hear you had a positive experience with our staff, we also recognize that waiting can be frustrating. Sometimes, unexpected emergencies arise that may cause delays, but we are working hard to improve our scheduling and minimize wait times. We appreciate your patience and understanding.
Rude treatment
Business response:
Hi, Melissa. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We hope that you will call our nurse manager directly at 614-434-2425 to discuss your comments.
After having an established OBGYN here, I made an appointment at the Hilliard location. After being seen by the nurse, was told only the Pickerington location accepted my insurance. Made an appointment at the Pickerington location and received a call back stating they no longer accepted my insurance either. Now, after wasting 3 weeks, am looking for a new obgyn. Terrible communication in the scheduling department.
Business response:
Hi, Ashley. Thank you for taking the time to leave us a review. We read and take all reviews seriously. Due to HIPAA regulations, we cannot publicly respond to your comments. We want to convey that we believe in providing the absolute best patient care and treatment for every person who enters our practice. We hope that you will reach out directly to our nurse manager at 614-434-2425 to discuss your concerns.
Well I was the only one in the waiting room so when I went back with the nurse to get my weight & review my records I figured my wait to be seen would only be around 5 minutes. I waited around 20 minutes before I was seen by Mary. Then when I went out to make my next appointment I was told it would be just a few minutes. I waited 10 minutes till the front desk gal finally showed up to help me. She was emptying boxes and did not even know I was there she said till she came out to get scissor I believe. So I think there was a ... read more
Business response:
Hi, Rose. Thank you for taking the time to leave us a review. We work very hard as a team to accommodate patient emergencies as they come in, which can sometimes delay other appointments. We will work harder to ensure your appointment time is as scheduled with minimal delay. If you have any further questions or concerns, please call our nurse manager directly at 614-434-2425.
Frequently asked questions about Columbus OB/GYN Hilliard/Upper Arlington
How is Columbus OB/GYN Hilliard/Upper Arlington rated?
Columbus OB/GYN Hilliard/Upper Arlington has a 4.8 star rating with 1,346 reviews.
When is Columbus OB/GYN Hilliard/Upper Arlington open?
Columbus OB/GYN Hilliard/Upper Arlington is open now. It will close at 4:30 p.m.