Cottages at Peoria

Arthur Peroutky 

on AplaceForMom

11 years ago

We found Pacifica to be the best value for the level of care that we thought our father deserved. We have found that he looks so much better after spending only 2 week there. Walking more than he had at his last assister place. The Care Givers are far more attentive at this place and seem to really care for his well being. Not everything is perfect there but it is the best place that the family visited. We had 5 family members visiting and we did look at a few more than we were given by a Place For Mom. 

Anonymous 

on AplaceForMom

11 years ago

Very nice fit for my Mom, size & $$ were what we need, will be revisiting later this week 

A Place For Mom Customer 

on AplaceForMom

12 years ago

The Director is very informative about Alzheimers. Have alzheimers doctor on staff. Tell her that Dr. has told her not able to live independent any longer. His idea not ours. Need to work with staff for best transition. Well trained staff engages and works through this stage. 

Anonymous 

on AplaceForMom

2 years ago

The staff was very difficult to work with hard time with communication, checking on loved one , getting outside medical care access , getting her services like nails and hair was impossible. [name removed], the manager of the place is a terrible person. She made every interaction unpleasant. She is the reason we moved my loved one. Get rid of [name removed]. She really is the only problem. The staff was nice , but would not give us any updates on her care or daily demeanor with approval from [name removed]. We were concerned... read more

anonymous 

on AplaceForMom

2 years ago

Terrible communication from executive director, minimal interaction with residents from caregivers, since visiting hours are limited and do not include dining hours it's hard to make sure residents are eating, staff does not monitor/encourage water consumption, activities in each cottage is scarce. 

Anonymous 

on AplaceForMom

2 years ago

We have never been given a menu, for the food. They need to have an administration, with integrity and that does not lie. There needs to be answered questions when your loved ones have questions. The residents are left in clothing for weeks and they smell. They are not being helped, they don't take care of grooming habits, and their teeth are not brushed. The resident's hygiene needs are not being met. According to Pacifica, rules we are supposed to be given a list of loved ones' belongings, and they are responsible for what... read more

Anonymous 

on AplaceForMom

4 years ago

Communication with staff is poor. Felt like I was bothering the staff when I was asking about my mother. Lots of misinformation about the virus. Glad she's not there anymore. 

Elaine2girls 

on AplaceForMom

5 years ago

Our mom was at Pacifica Peoria for 9 months, during that time she had 4 ambulance calls, 2 were due to head injuries requiring stitches. We also had 3 other calls for non ambulance injuries. The staff could not explain how any of the injuries happened and no staff ever admitted to seeing the accident. We met with the ED and nursing director many times to voice our concerns with mom's care but no changes were noticed. The turnover of caregivers in the cottage mom was in was constant, which is counter productive in memory care... read more

Mia whittaker 

on AplaceForMom

7 years ago

Recommend another memory care facility. Saw a number of communicative and vibrant residents move into this community and decline within a short amount of time. I understand this is a horrible disease; however, these residents were promised a healthy and caring environment and that is not being provided at Pacifica Peoria. The following are just a few of the situations that we encountered with this community that continues to win awards: - Pest control issues including multiple BEDBUG outbreaks - Improper transfer of immobi... read more