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Credit Innovation Group
- Credit Counseling Service
- Salt Lake City, UT
About this business
Location details
1245 East Brickyard Road, #400, Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Waste of money!!!! I could have done what they did,
Business response:
Hi, Glenda. We are sorry to hear that we didn't meet your expectation. We have very high expectations at Credit Innovation Group and would love the opportunity to improve. In the short time you were with us it looks like you had positive results and your rent was reported through CRBC. We would love to understand what we can do better for you. Please reach out to us at cx@creditinnovationgroup.com.
Actually contacted me through the process would be great No follow up other than taking my money has been made I would not recommend at all
Business response:
Hi, Lonna. At Credit Innovation Group, we aim to provide positive experiences at all times. I was unable to locate a file with the information provided. Please message us directly with your information at cs@creditinnovationgroup.com and we will be happy to address these concerns and make it right.
First communicate with customers. Return calls, texts or emails. Help educate new comers on where to start. Guidance would be beneficial.
Business response:
Hi, Shannon. Please contact us at 1-877-226-9442. We have been trying to contact you regarding your file and have been unsuccessful. We have sent you multiple emails as well regarding the steps we are trying to get accomplished with you and have not heard back. If you have further questions or concerns please email us at cs@creditinnovationgroup.com. We strive to provide positive experiences at all times and we thank you for letting us know about this. We hope to hear from you soon!
RecommendedTheybhelp remove items off your credit that keep you from buying things
Business response:
Hi, Sheila. Your feedback is highly appreciated. Thank you for the review!
RecommendedThey go right to work and remove negative items from your credit
Business response:
Hi, Lori. Your feedback is highly appreciated. Thank you for the review!
Gemini Lake...... There will always be scoundrels who try and take away and step on our freedoms.
BEWARE! I have spent well over $700 with this company over the past 16 months and I felt scammed! Completely scammed! They do not make good on their word. When you hold them accountable they become aggressive and defensive. They claim that they were sending disputes to the credit bureaus. They weren’t disputing anything. I requested proof of the disputes after 15 months and received nothing. I have dealt with Charise Dutson. She would not provide proof of disputes, which they sent to the credit bureaus. She was always ... read more
they can improve by not lying they are making everybody think that they are going to get them into a house almost immediately and that they do the legwork of finding the house and negotiating with the owner and that it was only our job to go view the houses they send us however once the payment was made it turned into all they do is supposedly work on fixing your credit and of course I can't get ahold of anybody now to cancel in the 5-day limit I have.
Business response:
Kaylee, we apologize if there was a miscommunication or misrepresentation on how our processes work. We have high expectations for ensuring our members have a positive experience at all times and apologize that we fell short with you. I am launching an investigation into your file and have notified your specialist of your intent to cancel within your 5 days. If you need anything further please contact us at 1-877-226-9442 or email us at cs@creditinnovationgroup.com
They lied to us from the beginning stating they would have us in a house within 30 days. They took my money and did absolutely NOTHING FOR ME, and when I complained I was told it takes time or they just would not answer my e-mails or phone calls. I CANCELED EVERYTHING WITH THEM A WEEK AGO AND NOW THEY SENT ME THIS. DO NOT BELIEVE ANYTHING THEY PROMISE YOU, THEY LIE.
Business response:
Hi, Harriet. At Credit Innovation Group, we aim to provide positive experiences at all times. We want to launch an investigation into your file but can not locate anything based on your FB username. Please send us a private message with your information so that we can address your concerns and investigate this further. Also, we do have a results guarantee and I would love to look into this matter for you and hope to hear from you soon.
Frequently asked questions about Credit Innovation Group
How is Credit Innovation Group rated?
Credit Innovation Group has a 4.3 star rating with 3,513 reviews.
When is Credit Innovation Group open?
Credit Innovation Group is closed now. It will open at 8:00 a.m.