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Credit Innovation Group
- Credit Counseling Service
- Salt Lake City, UT
About this business
Location details
1245 East Brickyard Road, #400, Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Seen the reviews I want out & all paper work lending up to this point thanks anyway please give me a call or email me back.
Business response:
Hello Ladell, we just replied to your message on facebook messenger. We will also send you an email of all the work that has been done on your file so far. Thank you.
so far it's a no from me. I payed the 14.95 fee plus they took the 140 off my card without proving they have done any work. I'm concerned at this point. haven't heard a thing since the day I signed up. I dont have the money to be paying someone to do nothing. Expecially what they are asking for such little work being done. seems to me they got their 150-155 and now nothing is being done. I also sent my specialist a text last week about a possible home we liked because she told me to contact her if I found one and still n... read more
Business response:
Thank you for reaching out to us! Ill have your specialist reach out on Monday when they are in. They can help you understand what's been done and what we hope to continue to work on. If you still are not interested we will make sure you are taken care of.
My and my wife thought that they would help out and they didn’t do half the job they said they would. I ask for a refund for all my money I put in and they gave me one payment back and kept the rest. My wife score dropped 2x as much as it went up. I wouldn’t recommend this.
Business response:
Hi Jerry, I'll take a look at both of your files and see what we can do to take care of you. I apologize for your poor experience with CIG and we will investigate your interaction with us. I've issued a refund of both of your accounts in the meantime. Thank you for providing us with this feedback.
I'm very concerned that I just signed up, paid my 15 dollar fee plus the one time payment of 140. Did as I was told, and now when I sign in suddenly I don't have a credit specialist anymore. I gave these people my personal information as well as my card information. I do not like this. I will cancel.
Business response:
Hello Robert, thank you for reaching out to us. You do still have a credit specialist. It appears your account may have an error displaying their correct information. We have sent a ticket to our tech department to see what has happened and get this resolved. If you have any other concerns feel free to message us directly here on facebook and we can assist you. Thank you and have a good night :)
They didn’t do anything for my credit. I have since started doing it myself and I’m getting better results. When I asked for a refund my “specialist” played crazy
Business response:
Thank you for providing us with more information. I've reviewed your case and issued a refund of your last payment. I do hope you continue your work as we've seen major progress already and every little bit gets you closer to your goals. Feel free to reach out to us with any further questions!
1st agent never responded spent too much time trying to contact him spoke with other agents who then sent my message off to supervisors. score still hasn't changed and then new agent gives us hope....only for us to b let down again after getting our hopes up.
Business response:
HI Candi, Could you PM me your full name that you used to sign up with us? I'd love to investigate your situation and see what we can do to make it right.
So far disappointed most of the work has been done on my own
I know nothing about your company. They say their working on helping me but I know nothing about what your doing
By letting people know when there taking money from your bank account, and will not return phone calls,they caused me to loose my car by taking money from my bank account, before I put money in,they lied to me and ain't help me with none of my credit score so far!
Business response:
Hello Roger, we just finished reviewing your file. We are sorry about your frustration and any miscommunication that we had with you. Some good news is we were actually able to get some results on your file. We have sent you a private message about your file and hope to come to a resolution with you on this. Thank you for the feedback.
Frequently asked questions about Credit Innovation Group
How is Credit Innovation Group rated?
Credit Innovation Group has a 4.3 star rating with 3,513 reviews.
When is Credit Innovation Group open?
Credit Innovation Group is closed now. It will open at 8:00 a.m.