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Credit Innovation Group
- Credit Counseling Service
- Salt Lake City, UT
About this business
Location details
1245 East Brickyard Road, #400, Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think this is a scam. We haven't heard from Daniel Dockstader except for when the payment is due. Haven't answered our questions now his number and email are not excepting anything. Texts and emails return with "not available or wrong number" I'm over it. i can do this myself.
Business response:
Hi Michael, it looks like our team was able to reach out to you to help you resolve this issue. Please message us here on facebook or give us a call if you need anything else :) Thank you.
respond back to my emails and text messages, i want to cancel my contract and no one will call me or text me so i can do that
Business response:
Hi Genelle, I just sent you a private message regarding your file. Thank you for reaching out to us.
RecommendedAnyone work with Chandler? I’m working with him now and am just curious if I should just give up or wait it out I’ve only been with them for a week and have no clue what’s going on thanks in advance
RecommendedThis company has changed my life at 24 years old! If you don't get the help of an expert don't expect much to change in life. What I will say is... If your reading other reviews. STOP. Because the most powerful knowledge you will get is what you see for yourself!# This will empower your future, your kids future, the way you leverage credit for wealth. You pay a ridiculous small amount to save a LARGE amount. #they do the right thing
IG does the work you have asked them to do and there is a place for them in the market. If you want to sign up with someone and have them fix the problem CIG may be a good choice for you. However the next time something is wrong on your credit report you will need to leave it there or hire someone again to help you. If on the other hand you want someone to help you learn to identify the problem, understand the options and walk you through the process. You need to find someone. I will not identify the others here but... read more
Business response:
Hello Kathy, thank you for reaching out and expressing your concerns. We are sorry that you had this experience with us. We will take your suggestions to our team in an effort to create a better experience going forward. Here at CIG our main goal is helping our clients understand credit as a whole and not just give them a band aid for their problem. We are excited when we get to help people create a powerful credit profile to achieve their financial goals and we always strive to improve our customer experience. We have looke... read more
alexis young hurts people credit. she hurt mine
Business response:
Hey Laura, we just got together with our management team and went over your file and found a lot of great information on this issue. We are going to have a manager reach out to you to give you an update and explain what happened. Thank you for reaching out to us!
These people are HORRIBLE !!! DO Not use then. They make false promises like telling you they can make your credit file confidential so no one can see anything Negative on it FALSE!! I got suckered into using them when I called what they said was a number for FHA loans for low credit score . The person passed himself off as working for the FHA, HE reviewed my credit said my score was to low at this time but he knows some people who can fix it. Then he transfers me to these people. After close to a year they did NOTHING !!! ... read more
Business response:
Hi Willard, we are so sorry to hear about your poor experience with CIG. We are even more sorry that we are just responding to your post. We wanted to really research your situation and figure out what happened to deliver such a poor customer experience. We are also working with the company that referred you to us to see how we can help them educate and inform our customers better. I hope you will give us the chance to learn more about your situation and try to make it right. Our General Manager will be reaching out to you v... read more
My credit score went up a little but Daniel’s communication about what he was doing and the progress was horrible. They wanted me to keep paying without the communication. I have asked several times for him to return my phone calls and as of today he still hasn’t. Told them not to take anything out of my account until I spoke with him and as of today he still hasn’t contacted me. Will be canceling my service on tomorrow.
RecommendedI've only been with them about a month and a half and everything they do is positive. Patience is definitely key of which I lack but Reuben responds to my ignorance with God speed. Be patient and make your payments they will do the rest......count on it!
Frequently asked questions about Credit Innovation Group
How is Credit Innovation Group rated?
Credit Innovation Group has a 4.3 star rating with 3,513 reviews.
When is Credit Innovation Group open?
Credit Innovation Group is closed now. It will open at 8:00 a.m.