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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was again extremely pleased with the service dept response to an emergency occurring while driving. I called my assigned service manager.,,but he was out ill! Notwithstanding, he helped me diagnose the issue, calmed my nerves and advised me to go to the dealership. He called in and arranged the needed service, connected me with an onsite manager and I was again on my way, relived, in less that 2 hours. This is especially noteworthy, since I had 3 very important appointments spread all over the metropolitan area, with over ... read more
Business response:
Thank you so much for sharing your experience! We’re thrilled to hear that our team, even in the absence of your assigned service manager, was able to step in and help you in such a stressful situation. It’s great to know we could get you back on the road quickly, especially with such an important day ahead. We truly appreciate your trust in our service department, and we’re here whenever you need us again!
It is clean, but every time I was there I will get many suggestions services and most of them I don’t like.
Business response:
Thank you for sharing your feedback. We’re glad to hear that you find our facility clean. We understand that receiving multiple service suggestions can be overwhelming, and we strive to ensure our recommendations align with your needs and preferences. If there’s ever anything you’d like to discuss or adjust regarding the services suggested, please don’t hesitate to reach out. We value your experience and are here to ensure it meets your expectations.
Chris was very Help full. he went above and beyond. The communication was very helpful
Business response:
Thank you for your wonderful feedback! We're so glad to hear that Chris went above and beyond to assist you and that the communication throughout your experience was helpful. We truly appreciate your kind words and look forward to providing you with excellent service again in the future!
We dropped off our new Escalade to get our emblems blacked out and our rims powder-coated black. We were provided a loaner car because the service would take a few days. When our Escalade was finished, we were very happy with the final look. They did a great job and provided excellent service.
Business response:
Thank you for your feedback! We’re thrilled to hear that you’re happy with the final look of your Escalade after the emblems were blacked out and the rims were powder-coated. We always strive to provide excellent service and ensure that our customers are satisfied with their results. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Service was fast, and the work was done perfectly the first time. Couldn’t ask for much better
Business response:
Thank you for your positive review! We're thrilled to hear that your service was fast and that the work was done perfectly the first time. Providing a high-quality, efficient service is always our goal, and we’re glad to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!
I am happy to be back at Crest Cadillac! Six months ago, I sold my Escalade and went and bought a Land Rover. I only don’t like the Land Rover, but it was in the shop more then I was driving it . I only had it for 6 months and I was back at Crest getting another Cadillac. . So I am thrilled to be back .
Business response:
Thank you for your review! We’re thrilled to have you back! It’s great to hear that you’ve returned to a brand that you love. We understand how frustrating car troubles can be, and we’re glad to know you’re excited about your new Cadillac. We look forward to continuing to provide you with excellent service and ensuring you have a smooth experience moving forward. Welcome back!
Easy to schedule, great communication, great service! Easy to drop off and pick up, will be back!
Business response:
Thank you for your great review! We’re so glad to hear that scheduling was easy, and that you experienced great communication and service. Making drop-off and pick-up convenient for our customers is important to us, and we’re happy to know we met your expectations. We look forward to welcoming you back for your next visit!
Very prompt excellent customer service. Waiting area is nice and comfortable And clean If you choose to wait
Business response:
Thank you for sharing your experience! We're so glad to hear that you received prompt and excellent customer service. It’s also great to know you found our waiting area clean, comfortable, and welcoming. Providing a positive and relaxing environment for our customers is important to us. We look forward to assisting you again in the future!
This is my 3rd Cadillac and I have always been satisfied with Crest Service. Greg was great!
Business response:
Thank you for your continued loyalty and for choosing us for your Cadillac service needs. We’re thrilled to hear that Greg provided you with great service and that you’ve consistently been satisfied with your experiences. It’s always a pleasure to assist valued customers like you, and we look forward to continuing to provide the excellent service you deserve!
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,036 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 7:00 a.m.