This profile has been claimed by the business owner or representative.
Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Welcome to Crest Cadillac in Frisco, TX, serving the greater Dallas area, including Plano and McKinney. Our dealership offers an exceptional selection of new and pre-owned Cadillac vehicles. Discover top-selling models like the CT5, XT5, and Escalade. We pride ourselves on providing a personalized experience, whether you're looking to buy, lease, or finance. The luxury experience doesn't end when you buy a car from us. We provide service after the sale with our state-of-the-art service center, staffed by certified technician... read more
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bad service advisor Would not work with that service advisor anymore but had a good experience with Mary Chandler she understood what I was trying to get taken care off and explain to me what was going on with my car.
2nd time I have had an issue with the service department I went to Crest Cadillac in Plano because there was a TSB on my vehicle. After the car had been there for a day they called and said they heard the noise described, but didn't feel it was loud enough to warrant being covered by the TSB. I contact Cadillac who opened up a case for me and was unable to get in touch with Crest so she helped me locate another dealership (Sewell) that repaired my vehicle under the TSB with no issue at all. I will never use Crest again nor w... read more
Not a good experience, unfortunately. I've bought several Cadillac vehicles over the last decade. This newest experience is one I'll have to live to regret. The sales manager, Chris Willis, may SEEM like a nice person, but he wants to make a sale at any cost--even at the expense of a customer never buying again. It's truly disappointing to see a Cadillac dealership act in this manner. I'll never shop there again. I'd like to give a mention to David Sung, another sale manager. The only thing he does is call and email you time... read more
Not the place to buy your car. You had my car for three weeks for some cosmetic repairs,upon returning when it was finally ready I find it running with the door open. 1/2 tank gas was gone and they jumped on the loaner like it was lunch (people waiting for loaners) I was left standing there for 25 minutes only to discover my vehicle at the front running - no appointment I came when I could (so it had been running for hours I suppose) Randy called at noon and I told him I'd be there when I could, I think it had been running s... read more
Crest Cadillac Taking The FUN OUT of Car Buying The WORST car buying experience of my life. The process started off great. However, we ordered accessories and instillation at the time of the purchase 6 weeks later we after multiple trips back to the dealership and opportunities to get it right we had to pay some one else to complete the installations properly and have some accessories mailed directly to our home to be put on our self because the dealership simply couldn't get it right. CREST CADILLAC took all the fun out of ... read more
Showed up for a 10:00 am appt. today to have our Escalade ESV serviced. Upon arrival I was told that I was not in their system and no loaner cars were available. This was an appt. made less than a week ago and confirmed by Crest yesterday. Drove 40 minutes to get to their dealership. Even though they are the closet Cadillac dealer to my home I will never use or recommend them. They basically threw up their hands and said there was nothing they could do. I will be using Sewell to complete the work they were supposed to do.
The worst dealership ever!! Sold my wife a car and after they sold it to her they told her it had been wrecked!! Brakes and air conditioner have always made a terrible noise and they have never been able to fix them!! The body shop is incompitant!! Would never ever do business with them again!!
Crest Cadillac sold my Mother (85 years old, suspended Drivers license) a New 2013 Cadillac CTS..My mother has Mental-Health issues and is at the point in life, where she is a danger to herself and others, behind the wheel.. We had to take her old Cadillac away.. My mother made the comment that she was going to Crest to buy a new Cadillac.. I called Crest and spoke directly to Mike Kell, the sales Manager.. I completely told him the whole story with my mom and that she would be coming up to purchase a new car... I told him t... read more
I went in to test drive a new SRX about four weeks ago. The salesman has called/texted/emailed me every single day since then. Due to this annoyance, I bought a cadillac at a dealership for about $2,000 more just so I didn't have to deal with their BS. He also asked me to not bring my boyfriend when I came to purchase the car. He lied to be within the first 30 minutes of meeting him, and I caught him on it. He told me that the interior color I wanted was not made for the exterior color I wanted. Miraculously he called me and... read more
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 10,790 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.