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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Welcome to Crest Cadillac in Frisco, TX, serving the greater Dallas area, including Plano and McKinney. Our dealership offers an exceptional selection of new and pre-owned Cadillac vehicles. Discover top-selling models like the CT5, XT5, and Escalade. We pride ourselves on providing a personalized experience, whether you're looking to buy, lease, or finance. The luxury experience doesn't end when you buy a car from us. We provide service after the sale with our state-of-the-art service center, staffed by certified technician... read more
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They didn’t help me with GM financial and our wear and tear report. $1000 charged to us but no wear and tear. Caleb punted
Terrible service Steer clear of this dealership. I leased a 2016 Cadillac CT6 and returned it with less than 35,000 miles after 39 months. The front tires had been replaced, the back tires weren't. I'm being charged over $1,700 for excess wear because the tread didn't match. Now mind you I took the car in to get the alignment redone twice in the last year, and Crest told me there was nothing wrong with the alignment, so the tires wore unevenly. This is my 4th lease car (1st through GM) I've never had a charge at the end of t... read more
Terrible Service!!! I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have run flats and was told it was safe to drive on the flat. I was put in touch with a service guy named Bryan. Bryan told me not to bring my car in because he did not have my tire in stock and actually the tire was backordered from manufacturer. He also indicated that he was not going to authorize a loaner due to the extent of time it might take to get a loaner. T... read more
Do Not Do Business Here!!!! WORST DEALERSHIP TO DO BUSINESS WITH!!!! Leased a new Escalade from Crest Cadillac for the first time. It did not go as well as expected from a Cadillac Dealership, but oh well. Ive had the vehicle for a few months now and have used the concierge service twice for scheduled maintenance. First time, the driver took over 5 hours to get to us, we waited around all day for him and eventually had to reschedule for the next day. Wasted an entire afternoon waiting. Ok, now for the second service trip. Th... read more
Unsatisfied "Certified" Used Escalade, Really! I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured that the squealing would stop after a day or so. I took the vehicle home at night, so I didn't notice that my tires were bald until the next day. I had to take it back a couple of days later to get the tires replaced. I also asked them to check the brakes again, because the squealing was getting worse. Since then, I have been back a... read more
HORRIBLE Overall horrible. From the scheduling department on the phone, to the service advisor to the service manager. A complete joke for a Cadillac dealership. What a shame. This dealership will make a bad name for Cadillac.
Bad Service from the Service Manager If you plan on getting decent service from Crest's service department, you need to buy the vehicle from them. I bought a used 2012 Escalade with 15k miles left on warranty and the truck needed a lot of work after I drove it for a few weeks. After my 10 visit of having to badger them to fix things under warranty, I still had not gotten my front struts replaced or a whistling sound coming from the engine. I would just get told that the struts have to be dripping onto the floor and it didn't... read more
Service Center A Major Trust Issue I purchased an Escalade from the Pre-Owned Department of Crest Cadillac of Frisco. The Only good experience since purchase (Feb. 2016) is that the vehicle is awesome. The sales experience was horrible with items that should have been brought to my attention, were never mentioned resulting in multiple trips to right their wrongs. Without an ultimatum this place does nothing to help. First trip back to replace a faulty leaking tire resulted in a change of tires-nice. Then they smashed the rea... read more
Unfortunately - a stereotypical used car shopping experience I was searching for a pre-owned car and found a super clean car that met my criteria. I sat down with a salesman and the game began. The deal sheet, supposedly generated by a sales manager, listed the price at $1000 over what was advertised on their web site and the salesman argued with me until I had him pull up the listing. In addition, I was offered a $795 option package that included window tint and nitrogen tire fill. WTH - the windows were already tinted and ... read more
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 10,790 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.