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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It is hard to reach anyone and there is no follow through. My expectations were set to a standard but they were not met.
Business response:
We strive to be accessible and dependable for our customers, and it’s disappointing to hear this experience did not align with that intention. Our goal is to set clear expectations and remain engaged throughout each interaction. We appreciate you sharing this feedback, as it helps us evaluate how we communicate and support our customers. Please feel free to reach out to Caleb Brosin at CBrosin@vtaig.com to continue the conversation.
I had to call the dealership from the service bay to ask them to send Chris out because he never came out when they paged him.. Because I have a tracker in my car I know that my car sat on a side street for over 30 minutes when the work was done. When I was called to check out, I could hear him on the radio telling them to find my car because he didn't believe me when I said it was sitting on the side street. Sending me multiple surveys won't make the results any less bad. This is the third survey with the same answers.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
only 3 of 5 items scheduled were completed. only three of five items scheduled were actually completed. now we have to come back.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
It took over three months to replace a factory defected window glass. But Chris was NOT responsible for any of that. Crest Cad should also have some place under cover for the expensive vehicles that they have. If my vehicle had been damaged by hail while at Crest and I had to pay for any of that I would have been very upset. Just saying.
Business response:
Thank you for your review. We understand the extended timeframe for the window glass replacement was frustrating, and we're glad Chris provided excellent service throughout the process. Your feedback about covered parking is valuable as we consider facility improvements to better protect customers' vehicles.
The car was not ready when promised We showed up to retrieve our car at 5pm and still was not finished when dropping off at 7am
Business response:
Thank you for your feedback. We understand the importance of having your vehicle ready as promised and apologize for the delay. We appreciate your patience and will work to provide more timely service in the future.
Customer service was average, definitely did not do anything to make me feel special about purchasing a vehicle with them.
Business response:
We greatly appreciate your feedback and are glad you chose us for your vehicle purchase. We understand that your experience felt routine rather than exceptional. Your input helps us recognize that we have opportunities to enhance how we celebrate and honor our customers during such an important milestone. We value every customer who trusts us with their automotive needs, and your perspective reminds us to focus on making each interaction more meaningful and personalized. Thank you for sharing your experience with us.
Customer Service has gone way down. Lack of follow up, communication and urgency all has been terrible my last 2 visits.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
I've been a customer of Crest for 15 years but will never buy from them again. He was not honest about the price of the Escalade I bought. He told me two different prices and told me he would talk to his manager to change the price his manager prices the vehicle and once I got to finance it was not changed.
Business response:
Your feedback is appreciated. Let me have our General Sales Manager reach out to you.
Another bad experience with the Crest Cadillac service department. At drop off for Zaktek service, Logan stated it would take “4-5 hours” to complete. I received no text updates throughout my service as I had in the past. I called service department at 4.5 hours for status and was told by someone (not Logan) car was in “detail and should be done soon”. I called again at 6.5 hours and had to leave a voicemail with Logan – no response. At hour 7, I went to dealership and found out car was ready 45 minutes before. When I told L... read more
Business response:
Your feedback is appreciated. Please reach out to our service director James Free at jfreel@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,267 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open at 8:30 a.m.