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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Balancing tires on first visit didn't occur because they couldn't find the lock to the tire.It was in the glove box the whole time so we had to come back and waited three hours to get the tires balanced a second time
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
They do a great job with the car but have dropped the ball several times trying to get service scheduled. I’m currently waiting a call back from a couple of weeks ago.
Business response:
We're glad you appreciate our quality work on your vehicle. We apologize for the scheduling challenges and delayed callback - timely communication is essential. Thank you for your feedback and patience.
I took my sons 2015 Escalade and my 2023 Escalade there for service about 3 weeks ago. I told Logan that my navigation wasn’t working. When I finally got the car back at 700pm and drove home it was obvious they hadn’t even checked it. I got in the next day and they determined it was my onstar module. I was leaving the next day and he said they would ship it to ELCO Cadillac in St Louis. 3 or 4 days later the parts man called and said they couldn’t do it. Neither my son or I will ever use Crest again. The worst service I’ve e... read more
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
My dismay requesting a loaner car on line means nothing. No research to see I have a silver warranty and submitted me with a bill at first. The car was poorly washed. Good news the ALTO ride to and from home was excellent.
Business response:
Thank you for sharing your feedback about your recent service experience with us. We understand your frustration. Your input helps us identify areas where we can improve our processes and service quality. If you would like to discuss your experience further, please reach out to James Freel, our Service Director, at jfreel@vtaig.com.
Horrible customer service. Not communicative and took 3 weeks just to get someone to call me back to schedule.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Please have a system that can let the customer know ASAP that the vehicle was completed. We don’t want to wait for the service customer person was on lunch for almost 2 hours and come back to call me. This service is supposed to be fast and convenience. I keep calling to check the status and ask for Alto ride and seems no one can help. I must ask to Logan the manager around 3:00 PM to arrange my ride to get back to Crest dealership and take my car. Please have some one else to take over while your staff was out for lunch whe... read more
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns
The guys lost my valve caps on my tires Not to happy as I ordered them off the Cadillac website
Business response:
We are overjoyed to hear from you and appreciate your feedback regarding your recent service experience. We understand your disappointment and we appreciate you bringing this to our attention as it helps us ensure we maintain the high standards our customers expect. Your feedback helps us improve our service processes to better protect and handle all customer property.
Routine and deferred maintenance on my Cadillac. Disappointed that soon after this visit, another issue required immediate attention, so I stopped by a nearby mechanic. They diagnosed and repaired the minor issue and pointed out a more significant problem that was NOT new and was not identified or mentioned at Crest. There's no way it could have been overlooked by the Crest mechanic who worked on my car, so I'm troubled that something pretty significant was overlooked. Not to mention another $1800 that I wasn't expecting to ... read more
Business response:
We are here to address your concerns and understand your frustration regarding the maintenance service on your vehicle. Your feedback helps us improve our processes and ensure we meet the high standards you expect. We would appreciate the opportunity to discuss this matter further with you. Please contact James Freel, our Service Director, at jfreel@vtaig.com so we can better understand what happened and work toward a resolution.
Daniel was great but I was waiting for a long time to do financing and it was over 4 hours at the dealership. I also didn't receive the copies of the contract
Business response:
Thank you for sharing your experience with us at Crest Cadillac. We value your business and want to ensure every aspect of your visit meets your expectations.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,267 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.